Lead Office Service Associate

Now is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Key Responsibilities

• Sort, process, and distribute outgoing mail; effectively process a high volume of incoming and outgoing U.S. Mail, priority mail, and accountable mail (FedEx, DHL, Hand deliveries, etc.).
• Operate postage machine according to policy and regulations.
• Prepare for mailing Certified, Registered, Insured articles, special mails.
• Responsible for clerical duties including answering telephone in the center and maintaining files, logs, and records on all incoming mail.
• Communicate on a timely basis with clients and managers on job or deadline issues.
• Operate and troubleshoot basic equipment problems; responsible for coordinating maintenance and service calls.
• Utilizes software mail applications where applicable.
• Provides follow-up communication on deliveries attempted after normal business hours.
• Completes all outbound mail processing by external carrier pickup times.
• Picks up and delivers packages and documents to clients according to predetermined schedules.
• Prioritizes deliveries based on due times.
• Provides regular updates on personnel changes on floor.
• Check all out boxes on final mail sweep of the night.
• Builds relationships with users and manages their perceptions and expectations of department services.
• Identifies opportunities for business growth and communicates same to the manager
• Gains a good understanding of client business and shares this knowledge with team.
• Measures customer satisfaction and subsequently takes appropriate action.
• Set and reviews local operating procedures to comply with best practices.
• Perform the work of those whom they oversee.
• Manage utilization and delivery.

Qualifications

• High school diploma or equivalent preferred.
• Minimum of 2-3 Mail services related experience with knowledge of commonly used Office Services procedures.
• 1-3 years' experience with Microsoft Office Software (Word, Excel).
• Knowledge of using UPS, FedEx, DHL shipping methods.
• Excellent customer service skills; must possess a ''can do'' attitude.
• Excellent communication skills both verbal and written.
• Ability to effectively work individually or in a team environment.
• Competency in performing multiple functional tasks.
• Attention to detail.
• Ability to handle mail or hand cart, dollies, as well as flatbed.
• Must be able to lift up to 50 pounds.
• Assertive and resourceful; self-motivated; willing to ask questions and take initiative be able to communicate clearly.
• Consistently demonstrates professional demeanor, appearance and attitude.

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