Job Description:
Join the Distribution & Logistics team supporting the delivery of flu vaccines across the U.S. During this peak season internship, gain hands on exposure to pharmaceutical distribution, logistics operations, and supply chain execution in a fast moving, mission driven environment.
Responsibilities
Track daily shipments end to end to ensure on time delivery performance; escalate risks and follow through to resolution.
Source Proof of Delivery (POD) documents upon request and maintain organized, retrievable records.
Retrieve packing slips upon request and verify shipment documentation accuracy.
Document delivery issues (delays, shortages, damages, misroutes) with clear notes and evidence for timely resolution.
Notify internal partners with reliable ETA updates and delivery status changes.
Monitor claim activity (e.g., loss/damage) and support case creation, updates, and closure tracking.
Communicate with external service providers (carriers/3PLs) professionally to obtain status, PODs, and corrective actions.
Monitor supply inventory levels and flags (e.g., low stock, holds) to help prevent fulfillment delays.
Qualifications:
Currently pursuing a Bachelor s degree (Supply Chain, Logistics, Operations, Business, Industrial Engineering, Public Health, or related).
Strong attention to detail and process discipline; comfortable working with time sensitive tasks.
Clear written and verbal communication able to summarize issues and next steps for different audiences.
Proficiency with Microsoft Excel (lookups, pivots, basic charts); familiarity with Smartsheet/Power BI is a plus.
Collaborative mindset and willingness to learn pharma compliance basics (chain of custody, temperature control, documentation).
Organization & Attention to Detail
Document management
Recordkeeping accuracy
Data entry and validation
Following established processes and procedures
Communication Skills
Professional email communication
Customer service mindset
Ability to communicate with carriers and internal stakeholders
Clear written documentation of issues and resolutions
Analytical & Problem-Solving Skills
Shipment tracking
Issue escalation and follow-up
Exception management
Root cause identification
Microsoft Office
Excel (lookups, pivot tables, filtering, sorting, basic charts)
Outlook
Teams
Word
Behavioral Competencies
Dependability and accountability
Sense of urgency
Ability to manage multiple priorities
Strong follow-through
Teamwork and collaboration
Curiosity and willingness to learn
Professionalism when interacting with customers and carriers
Preferred / Nice-to-Haves:
Supply Chain / Logistics Knowledge
Transportation and distribution concepts
LTL, parcel, and carrier operations
Proof of Delivery (POD) management
Inventory monitoring
Technology & Reporting
Power BI
EEO:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.