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Front Desk Supervisor

Crestview Management

Anchorage, Alaska

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JOB DETAILS
SKILLS
Communication Skills, Customer Support/Service, High School Diploma, Hotel Management Software, Interpersonal Skills, Maintain Compliance, Microsoft Office, Operations, Organizational Skills, People Management, Problem Solving Skills, Resolve Customer Issues, Time Management
LOCATION
Anchorage, Alaska
POSTED
1 day ago

Front Desk Supervisor

Location: Marriott Anchorage Downtown

Job Description:

The Front Desk Supervisor is responsible for overseeing the daily operations of the front desk area. This includes managing the front desk staff, ensuring excellent customer service, and maintaining a clean and organized front desk area.

Responsibilities:

  • Supervise and train front desk staff
  • Ensure excellent customer service is provided to all guests
  • Maintain a clean and organized front desk area
  • Handle guest complaints and resolve issues in a timely manner
  • Assist with check-in and check-out procedures
  • Manage room reservations and cancellations
  • Ensure compliance with hotel policies and procedures
  • Perform other duties as assigned by management

Requirements:

  • High school diploma or equivalent
  • Prior experience in a supervisory role
  • Excellent customer service skills
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Proficient in Microsoft Office and hotel management software
  • Ability to work flexible hours, including weekends and holidays
Benefits:
We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, paid vacation, paid holidays, paid sick days, free hotel rooms and hotel discounts. 
 
E.O.E

About the Company

C

Crestview Management