Front Desk Representative

Front Desk Representative

The Front Desk Representative interacts with patients daily, and they provide valuable administrative assistance to the physicians and care center providers.

Job Specifications/Qualifications: (Min. knowledge, skills, and abilities required)

Education/Training (or equivalent):  H.S. Diploma   College Degree   Certification/License *desirable

Experience (Type of work experience, min. number of years): 2+ years’ experience in medical practice or a similar setting 

Technical or Administrative Knowledge: none

Required Skills and Abilities and/or: Computer Literate, Customer Service, Data Entry, Effective Communicator, Knowledge of insurance carrier requirements, Multi-tasker, Positive Attitude, Self-Directed, Team Player

Working Conditions and Schedules:

• Work is performed primarily in an office environment.
• Exposed to moderate noise levels
• Frequent interaction and communication in person and via telephone and email with staff, managers, patients, patient families/caregivers, providers, vendors, and other community medical practices and businesses.
• Use office equipment such as computer terminal and keyboard, printer, photocopier, fax machine, calculator, and telephones
• Working environment: non-private. Varies from the work area, employee common areas, enclosed offices
• Available to work standard day shifts including occasional weekends and holidays.
• Basic comprehension of the English language using the traits* marked above for purposes of safety, management direction, job responsibility, and minimal third-party interaction.

Job Functions, Unique Duties, and Responsibilities

Essential Functions include but are not limited to the following:

• Greet patients in a pleasant and timely manner.
• Utilize practice management system to create provider records, scan medical records & documents including active medical insurance cards, driver’s license, or equivalent ID, & maintain insurance information.
• Verify registration forms are complete & obtain referring physician & primary physician information.
• Ensure the patient has a current referral on the date of service. Obtain referral if necessary.
• Verify insurance benefits and eligibility prior to office visits & procedures.
• Collect all applicable co-payment, coinsurance, deductible, or outstanding balances from the patient & post all payments collected.
• Ensure the time-of-service batch is balanced and closed daily.
• Research & assist patients with questions regarding balances including collecting applicable payments.
• Maintains cleanliness and neatness of lobby/reception area including stocking of business cards.
• Other duties as assigned.

Other

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.  Employees with irregular attendance will be subject to disciplinary action up to, and including, termination of employment

Behavioral Competencies

Compassion – Will express sensitivity, caring, and understanding for our patients and peers. We’ll always do our best to put ourselves in our patients’ shoes and sympathize with their unique perspectives and situation.

Collaboration – Will believe in the power of teamwork and recognize each of our teammates as exceptional and valuable members of the Gastro Health family. Together, we can overcome anything.

Integrity – Will commit to being consistent in our actions, principles, and values. Our actions will be honest and trustworthy and build trust amongst our team and with our patients.

Empowerment – Will foster an environment where all teammates are encouraged to bring forth ideas and solutions; we are an organization that provides tools, training, and resources needed to succeed.

Accountability – Will accept the responsibility for our job duties and those of our teammates. We will be accountable for our actions and take ownership of the outcome of our acts.

Continuous Improvement – Will be driven by delivering exceptional healthcare experience and will always seek to improve our team, the organization, and ourselves.

Positive Attitude – Our work is intense and not always easy. Will be committed to casting a positive shadow on our peers and our patients so that when things are tough, positivity will help propel us forward.

Customer-focused – Will make service excellence a primary focus of one's actions; effectively meets service excellence; develops and sustains positive and productive service excellence; and takes responsibility for service excellence and loyalty.