Front Desk Associate

Overview

As a Front Desk Associate, you're one of the first team members guests will meet-and one of the most impactful on their experience. You'll help set the tone for memorable stays at Big Sky Resort by providing professional, friendly, and responsive service from check-in through departure. This is a dynamic role that requires strong communication skills, problem-solving, and collaboration with departments across the resort to ensure each guest feels truly taken care of.

The front desk accepting applications is the Huntley/Shoshone Hotel at Big Sky. For more information about our lodging locations check out the link here.

Responsibilities

Picture yourself as a Front Desk Associate at Big Sky Resort and having the opportunity to:

• Greet guests with warmth, professionalism, and a can-do attitude
• Assist with check-in and check-out procedures, providing clear directions and accurate billing information
• Maintain discretion and care when handling guest information and financial transactions
• Communicate professionally over the phone, via email, and in person
• Stay calm and attentive under pressure, always aiming to exceed guest expectations
• Solve guest issues efficiently and creatively, taking ownership of their experience
• Contribute to a team culture rooted in positivity, productivity, and exceptional service
• Collaborate with various departments to fulfill guest requests and coordinate solutions
• Uphold all Big Sky Resort and Boyne USA policies and procedures

Qualifications

• High School Diploma or equivalent

• Positive attitude and genuine interest in learning

• Previous hospitality or customer service experience is preferred

• Comfortable using computers and proficient in Microsoft Office Suite

• Ability to lift, push or pull at least 35 pounds

• Must be able to work on your feet for at least 8 hours

• Must be able to climb stairs multiple times per shift

All full time seasonal employees can enjoy the following benefits:

• FREE All Mountain Ski Pass and eligibility for Free or Discounted Tickets to other Montana Mountains and Boyne Resort properties
• Discounted vouchers for skiing at Big Sky Resort for friends and family
• Discounted ski/snowboard rentals with a free employee lesson
• 25%-50% off F&B and Retail at all Boyne outlets
• Eligibility for affordable Team Member Housing
• Lodging discounts for friends and family
• Discounted Lone Mountain Ranch Cross Country Ski Trail Pass
• Wellness Day and Eligibility for PTO
• Monthly employee events