SUMMARY
The Foodservice Customer Service & Sales Support Coordinator supports our Food Service division by serving as the primary daytime administrative and customer service resource for the department. This position plays a critical role in ensuring exceptional customer service while supporting daily order processing, inventory communication, pricing updates, shipping administration, and coordination between customers, sales, production, shipping, trucking, and logistics.
This role serves as the communication hub for the daytime HRI operation by responding to customer inquiries, processing customer orders, coordinating information between departments, and helping ensure orders are processed accurately and delivered on time.
The Customer Service & Sales Support Coordinator reports to the HRI Inside Sales Leadership.
DUTIES AND RESPONSIBILITIES
- Answer incoming customer and internal phone calls and direct inquiries appropriately while providing exceptional customer service
- Receive, review, enter, and confirm all incoming and scheduled customer orders submitted by phone, email and other communication channels, daily
- Serve as the primary daytime point of contact for customer service questions, order status updates, product availability, and general order support
- Communicate effectively with the Foodservice sales team, production, shipping, trucking, logistics, and purchasing departments to ensure customer needs are met
- Organize and communicate daily on-hand inventory availability for the Foodservice
- Prepare and distribute daily inventory availability reports to the Foodservice Sales Team
- Process all UPS/FedEx shipments and prepare associated shipping documentation
- Generate daily batch reports and picking documentation for Foodservice customers
- Process employee seafood orders for daily pickup
- Perform data entry and maintain accurate customer, pricing, inventory, and order records
- Print picking tickets and perform ship confirmation functions as needed
- Assist with completion of overnight ship confirmation paperwork and order reconciliation when opening the department
- Support the shipping and logistics teams by assisting with short product coordination and communication between production, picking, trucking, and sales to help fulfill customer orders and meet delivery schedules
- Assist in identifying order discrepancies and work collaboratively with internal departments to resolve issues quickly
- Perform routine administrative duties including reporting, filing, and system maintenance
- Maintain adherence to customer order deadlines, delivery schedules, and company service standards
- Other duties as assigned