Position Details
Position Information
Job Title Financial Aid Office Assistant Department Financial Aid Terms and Hours Spring and summer semesters; approx. 5-12 hrs/wk Job Category Student Employment Hourly Wage Portland Metro Minimum Wage ($16.80) Job Summary
This position assists the Financial Aid front office with various customer service and office tasks. This position ranges from 5-12 hours/week during school semesters, depending on class schedule.
Core Duties
- Front desk customer service to current and prospective students and their families, as well as faculty and staff
- Multi-task while answering phones and emails
- Answer questions regarding basic financial aid processes
- Accurately convey messages to financial aid counselors and schedule appointments as needed using Outlook calendars
- Perform routine office duties when asked, such as sorting mail, data entry, filing, compiling mailings, cleaning and organizing workspaces
- Database entry and retrieval
- Scan paper documents to digital documents using software applications
- Work independently, remaining on task with minimal supervision
- Other relevant duties as assigned
Minimum Qualifications
- Willing to learn financial aid policies and procedures
- Communicate well, verbally and in writing, with special attention to phone and email etiquette
- Maintain a high level of confidentiality and professionalism
- Able to follow directions and pay close attention to detail
- Outgoing and positive attitude while talking with students and parents in a professional manner
- Computer experience with internet, email, Word, and Excel
- Must be able to lift at least 25 lbs.
- Commit to 5+ hours per week for spring 27' semester
- Availability to work summer shifts
Preferred Qualifications
- Office place experience
- Phone and customer service etiquette
- Able to navigate confidential and sensitive information
Physical Requirements
Posting Detail Information
Posting Number SE1146-2023 Number of Vacancies Estimated Start Date 11/02/2026 Open Date 10/16/2026 Close Date 12/04/2026
Supplemental Questions
Required fields are indicated with an asterisk (*).
Required Documents
Required Documents
Optional Documents