Education
- High school diploma or GED (minimum)
- Associate or bachelor’s degree in business, accounting, or management is preferred by many dealerships
Experience
- 2–5 years of automotive dealership experience
- Experience in:
- dealership administration
- office management
- accounting
- BDC Call Center
- customer service
- service department operations
Common Skills Required
- Strong organizational and multitasking skills
- Communication and customer service skills
- Accounting and bookkeeping knowledge
- Attention to detail and compliance management
- Scheduling and workflow coordination
Software Knowledge
- CDK Global
- Reynolds & Reynolds
- Dealertrack
- Microsoft Excel and Office Suite
- DMV/EVR systems for registration and title processing
Daily Responsibilities
- oversee all Service department accounts
- process dealership paperwork
- Outbound/Inbound Customer calls
- coordinate with sales and service departments
- maintain compliance with dealership standards
Helpful Certifications
Not always required, but helpful:
- bookkeeping/accounting certification
- dealership accounting training
- manufacturer dealership certifications
- HR or office management training