DTickets Administration Assistance

Key Responsibilities – Ticketing Operations & Inbox Management Manage the DTickets shared inbox by categorizing inquiries, responding to general questions, and troubleshooting TicketManager-related issues. This role is responsible for inbox management, TicketManager operations, reconciliation support, communications, and cross-functional coordination to ensure timely and accurate ticketing services for clients and internal stakeholders.

Role: DTickets Administration Assistance
Location: Remote
Duration: 7+ Months
 
Only W2
Rate: $18-$25/hr
 
The DTickets Ticket Administration Contractor provides operational, administrative, and project support for DTickets portfolio management. This role is responsible for inbox management, TicketManager operations, reconciliation support, communications, and cross-functional coordination to ensure timely and accurate ticketing services for clients and internal stakeholders.
 
Key Responsibilities – Ticketing Operations & Inbox Management

• Manage the DTickets shared inbox by categorizing inquiries, responding to general questions, and troubleshooting TicketManager-related issues.
• Escalate critical or time-sensitive communications to Ticket Admins, Supervisors, or Managers as appropriate.
• Ensure timely responses for urgent requests, particularly those within 48 hours of an event date.
• Maintain mailbox ownership and ensure functionality and continuity of service.

 
TicketManager Administration

• Monitor TicketManager for new orders and take action in accordance with approval protocols, including initiating payment communications for personal purchases.
• Support Ticket Admins and clients by resolving system issues using proxy or administrative access.
• Input, manage, and maintain ticket inventory for assigned markets and portfolios aligned with seasonal event volume.
• Coordinate ticket distribution and related components such as parking and catering when required.

Reconciliation & Financial Support

• Support reconciliation processes for season tickets, VIP purchases, and personal purchases, including missing credit card charge reporting.
• Monitor priority financial communications such as PayIt delays or charge discrepancies for assigned portfolios.
• Communicate submission-period updates to US and USI Finance teams and escalate issues as needed.
• Prepare reconciliation documentation including Excel reports with multiple WBS code breakdowns.
• Manage workload priorities based on reporting deadlines.

Communications, Documentation & Projects

• Support projects using Microsoft Excel, Word, PowerPoint, and Teams.
• Create and review outgoing communications to ensure formatting and quality standards are met.
• Maintain Teams portfolio folders and ensure documentation is current and accessible.
• Guide requesters on proper completion of post-event survey communications.

Coverage & Operational Continuity

• Provide portfolio coverage during PTO or leave of absence.
• Send weekly communications and reconciliation notices.
• Coordinate personal payment communications and late ticket purchases.
• Manage TicketManager inventory updates and marketplace postings.

Feedback, Issue Resolution & Leadership Support

• Collect and summarize user feedback and troubleshoot application issues.
• Support project planning, execution, and risk mitigation.
• Provide regular project status updates to stakeholders.
• Perform ad hoc duties as business needs require.

 
Qualifications

• Proficiency in Microsoft Office applications.
• Availability to work nights and weekends based on event schedules.
• Bachelor’s degree with a minimum of five years of experience in an operations or customer service environment.
• Hospitality-related experience strongly preferred.
• Strong written and verbal communication skills, adaptability, active listening, and critical thinking abilities.