Director of Revenue Cycle Management

Job Summary

The Director of Revenue Cycle Management (RCM) provides enterprise-wide strategic leadership to optimize financial performance, enhance revenue integrity, and ensure a highperforming, compliant revenue cycle operation. This role is accountable for the end-to-end revenue cycle, driving operational excellence, scalability, and continuous improvement across all functions. The Director partners closely with executive leadership to maximize net patient revenue, improve cash flow, and align revenue cycle performance with organizational financial strategy. This position reports directly to the Chief Financial Officer (CFO).

Essential Duties and Responsibilities

• Lead and execute a comprehensive, enterprise-wide revenue cycle strategy aligned with organizational growth and financial objectives.
• Oversee all revenue cycle operations including patient access, coding, billing, claims management, denial resolution, and collections.
• Drive measurable improvements in key performance indicators such as days in accounts receivable, denial rates, clean claim rates, and net collection rates.
• Identify and eliminate revenue leakage through data-driven analysis and cross functional process improvement initiatives.
• Serve as the primary executive liaison with payers to resolve operational issues, negotiate performance expectations, and address reimbursement challenges.
• Lead revenue cycle technology optimization, including system implementations, upgrades, automation, and analytics tools.
• Collaborate with clinical, compliance, legal, and IT teams to ensure accurate documentation, coding integrity, and billing compliance.
• Develop and maintain executive-level reporting to communicate performance, risks, and opportunities to senior leadership and governing bodies.
• Build and lead a high-performing revenue cycle team, fostering accountability, engagement, and continuous professional development.