Director of Business Operations

Overview

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.

We are looking for an experienced business operations leader who can operate at the intersection of strategy, execution, organizational leadership, and transformation. This role requires a leader who can translate organizational priorities into scalable programs, create clarity across complex and interconnected workstreams, and build the operating mechanisms that enable teams and leaders to execute effectively.

As a Director of Business Operations, you will lead a team responsible for designing, implementing, and operating high-impact programs across the organization. You will partner closely with cross-functional stakeholders to establish effective operating rhythms, drive accountability, and deliver measurable business outcomes.

This opportunity provides significant scope to influence the Chief of Staff organizational strategy and execution, develop deep operational acumen, lead a team that drives complex cross-functional programs, and build scalable approaches that improve operations.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Rhythm of Business & Strategic Planning

Own and continuously evolve the organization's Rhythm of Business, connecting annual and quarterly planning, business reviews, leadership forums, and key milestones into an integrated operating cadence.

Business Management & Operational Excellence

Create the processes, governance, mechanisms, and accountability needed to improve organizational execution and reduce friction across a complex global organization.

AI Transformation & Innovation

Help accelerate adoption of AI and agentic ways of working, identifying opportunities to transform business processes and embed new capabilities into everyday operations.

Measurement & Business Insights

Manage the frameworks that connect organizational priorities to measurable outcomes and provide leaders with insights into business health, progress, risks, and opportunities.

Executive Readiness & Strategic Programs

Lead cross-functional preparation and execution for critical leadership moments such as QBRs, strategic planning sessions, leadership offsites, and other high-priority organizational forums.

Organizational Effectiveness & Community

Build programs and mechanisms that strengthen the Chief of Staff/business management community, increase organizational connectivity, and scale best practices.

People Leadership

Lead and develop a team, creating clarity of accountability while building capabilities that can scale across the organization.

• People Management: Managers deliver success through empowerment and accountability by modeling, coaching, and caring. Model: Live our culture. Embody our values. Practice our leadership principles. Coach: Define team objectives and outcomes. Enable success across boundaries. Help the team adapt and learn. Care: Attract and retain great people. Know each individual's capabilities and aspirations. Invest in the growth of others.

Qualifications

Required Qualifications:

• Bachelors Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement

o OR equivalent experience

• 6+ years management (e.g., people, project, process, vendor, change) experience

Preferred Qualifications:

• Masters Degree in Business, Operations, Finance, or related field AND 12+ years experience program management, process management, or process improvement

o OR Bachelors Degree in Business, Operations, Finance, or related field AND 15+ years experience in program management , process management, or process improvement

o OR equivalent experience.

• 8+ years people management experience.

Business Program Management M6 - The typical base pay range for this role across the U.S. is USD $130,900 - $277,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $303,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.