DELTA DENTAL: Associate Account Services Coordinator Open Enrollment

Associate Account Services Coordinator Open Enrollment 

This job is responsible for the oversight and execution of administrative and processing requirements in Account Services to effectively support our internal and external customers. The position is responsible for daily interaction with and service and support of both internal and external customers. This role ensures customer requests for benefit summaries, administrative level changes and contact updates are processed timely to ensure customer and Delta Dentals success and understanding and supporting the accurate submission of account data in the organization's systems. This position will work in partnership with our Account Services Coordinators to provide an important level of administrative support that assists the Account Managers with securing and strengthening the foundation of our organization.

Responsibilities

• Maintain a solid understanding of system configuration of customer benefit structure and products and plan designs necessary to accurately process administrative and non-rated changes to existing business, requests for information, benefit highlight summaries as well as other related client requests.
• Collaborate with other functional areas to secure data for presentations or report generation as it relates to client inquiries or issues.
• Research and pursue resolution of issues using systems and workflows; communicates resolution back to the appropriate party.
• Consistently interpret and summarize information from internal departments in a clear and concise response to external customers.
• Support open enrollment meetings and occasionally deliver presentations as required at customer locations and through virtual platforms.
• Support of special projects and miscellaneous responsibilities.