Data Entry Clerk (Level III)

Our client, a Banking company, is looking for a Data Entry Clerk (Level III) for their Chicago, IL location.

Responsibilities:

• Responsible for handling more complex files and effectively preventing client escalations.
• Key responsibilities include assisting with client escalations and related issues, performing various production and support functions, and accurately entering data and assembling documents.
• Job expectations include monitoring and reviewing documentation against requirements, leveraging reporting to perform job functions, and performing work across multiple workstreams and systems.
• Addresses issues in production proactively and handles complex client escalations
• Prioritizes and organizes work to increase effectiveness, efficiency, and productivity
• Monitors and reviews documentation requirements
• Resolves peer or customer escalations and inquiries
• Executes on policies and procedures in connection with firm policies and guidelines regarding document management
• Data Entry experience - full keyboard and 10-key numeric keypad
• Ability to accurately key information adhering to SLA deadlines
• Proactively communicate and escalate issues (i.e. computer system problems, inaccurate information, out of balance transactions, etc.)

Requirements:

• Must have previous DE exp. to be considered for this role.
• Familiar with lockbox products, especially healthcare
• Familiar with medical terminology.

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities