Administrative Skills, Call Centers, Communication Skills, Customer Support/Service, Documentation, English Language, High School Diploma, Logistics, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multilingual, Multitasking, Operational Support, Operations, Order Processing, Organizational Skills, Problem Solving Skills, Record Keeping, Resolve Customer Issues, Spanish Language, Transportation Routing, Warehousing
Job Title: Customer Service & Administrative Assistant
Location: Salt Lake City, UT
Job Type: Contract
Max Pay Rate: $18/hr
Schedule: 5 days/week | Sunday required + 1 variable day off | 10:00 AM – 6:30 PM
Overview
We are seeking a Customer Service & Administrative Assistant to support daily operations within a fast-paced warehouse environment. This role combines customer service, administrative support, and logistics coordination, working closely with customers, delivery teams, and business partners.
The position is based onsite within a Costco warehouse environment, with responsibilities including inbound calls, delivery support, issue resolution, and operational coordination.
Key Responsibilities
- Assist customers and business partners via phone and email
- Handle customer concerns and resolve issues professionally
- Monitor delivery routes and provide status updates
- Process order changes and cancellations
- Scan and verify delivery documentation and haul-away records
- Support administrative and operational tasks within the warehouse environment
- Communicate effectively with drivers, dispatch, and internal teams
- Maintain accurate records and documentation
Required Qualifications
- Experience with Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Strong communication and customer service skills
- Ability to multitask and stay organized in a fast-paced environment
- Comfortable working in an onsite warehouse setting
Preferred Qualifications
- Bilingual in English and Spanish
- 1+ year of customer service, administrative, call center, or logistics experience
- High school diploma or equivalent