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Customer Service Administrative Assistant
- Location: Dallas, Texas 75206
- Employment type: W-2 Hourly
- Work model: On-site
- Posted July 17, 2026
- Job ID: JPC - 206527
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Job Description
Job Summary: Customer Service Administrative Assistant (Contract)
Location: Dallas, TX 75206
[About the Role]
Join a dynamic design and project management team as a Customer Service Administrative Assistant. In this role, you will drive process improvements, support strategic initiatives, and help ensure efficient project execution. This is a contract position ideal for a detail-oriented professional with strong data analysis and performance management experience, seeking to grow within a collaborative and fast-paced environment.
[Responsibilities]
- Support process improvement strategies to enhance team productivity and long-term profitability
- Contribute to cross-functional projects maximizing program efficiency end-to-end
- Manage multiple projects, prioritize workload, and meet tight deadlines
- Investigate and resolve MobileTC/WaAM tickets, and direct inquiries to appropriate team members
- Communicate with operations regarding order clarifications and ensure accurate load sheet processing
- Set up and track projects using internal tools such as WMIS/FRAMME and SharePoint
- Assign projects based on workload and create comprehensive job packets for project managers
- Track assignment statuses, maintain records, and provide data reports to supervisors as required
- Serve as a primary workflow contact via service orders, tickets, walk-ins, emails, and calls
[Required Skills and Experience]
- 1-2 years' experience in performance management or data analysis roles focused on process improvement
- Proven customer service expertise and clear communication abilities
- Strong team-building and organizational skills
- Beginner to intermediate skills in Microsoft Word, Excel, Access, PowerPoint, and SharePoint
- Quick learner for internal scheduling and reporting systems
[Preferred Skills]
- Lean Six Sigma training or exposure ideal
- Familiarity with utility or design project environments
[Benefits]
- Opportunity to expand process improvement and project management expertise
- Collaborative team culture with supportive leadership
- Exposure to innovative tools and process methodologies
- Potential for career growth within a leading project management group
[How to Apply]
Ready to drive process excellence and support a high-performing project team? Submit your resume and a brief cover letter highlighting your relevant experience and motivation for this role.
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Interested in this role?
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Job details
Job ID JPC - 206527
Location Dallas, Texas, United States
Work Model On-site
Employment Type W-2 Hourly
Job Type Contract
Experience 2-5 years
Pay Rate $26 (Hourly)
Posted July 17, 2026
Skills Performance Management data analysis
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