About the Role
Modalways is seeking a motivated and customer-focused Customer Account Representative to join our team in Austin, TX. This position is ideal for someone who enjoys working with people, building professional relationships, and helping customers navigate account-related questions and service requests.
Key Responsibilities
- Serve as a primary point of contact for customers regarding account-related questions and service requests.
- Assist customers with account updates, general inquiries, and service information.
- Provide clear explanations of available services and account procedures.
- Follow up on customer requests to ensure timely resolution.
- Maintain accurate customer account records and service documentation.
- Coordinate with internal departments to address customer needs.
Qualifications
- High school diploma or equivalent.
- Strong verbal communication and interpersonal skills.
- Positive attitude and willingness to learn.
- Excellent organization and attention to detail.
- Ability to work independently and as part of a team.
Benefits:
- Health insurance
- Paid time off
- Professional development opportunities
- Career growth within a technology-focused company
Employment Type: Full-Time, W-2 employee.