Commercial Account Manager

Job Description:

Principal Responsibilities 

• Prospects, qualifies, and generates sales within the company’s established service area. 

• Calls and visits prospects to identify appropriate contacts, qualify and drive leads through the sales pipeline.  

• Respond daily to phone and email requests from new potential commercial customers and existing customers.  

• Place outbound phone calls to previous customers to generate leads and new business as well as outbound cold calls. 

• Coordinate with the Commercial Sales Administration team to complete sales quotes and contracts.  

• Partners with Branch Manager and Technical team om presenting SMART solutions. 

• Maintain relationships with current customers and identify opportunities to upsell or upgrade services.   

• Evaluate feedback from customers and adjust sales techniques as needed.   

• Meets and exceeds sales and productivity targets 

• Update the lead management system for all quotes-sold or unsold and forward the information to the appropriate branch. 

• Complete follow up calls and record the activity in the lead management system. 

• Identifies revenue opportunities within customers' communities through communications, programs, and other activities as needed.  

• Provide excellent customer service to new and current customers.   

• Assist the Accounting Department with collections and ensuring customer payment methods up to date as needed. 

• Contribute to building a positive team environment with strong morale among team members 

• Other duties as assigned. 

Performance Factors 

• Engaging approach to developing business opportunities. 

• Ability to use pest control knowledge to sell services 

• Strong time management, prioritization, and planning skills 

• Gather and analyze information skillfully. 

• Use reason even when dealing with emotional topics. 

• Accurately diagnose the level of interest from each prospect or customer  

• Speak clearly and persuasively in positive or negative situations.  

• Listen and get clarification. 

Requirements 

• High School Diploma or equivalent, bachelor's degree in business preferred. 

• 2 years of sales or sales support role.  

• Experience with direct consumer sales, and pest management preferred. 

• Experience maintaining information in a CRM is required; PestPac experience preferred. 

• Previous experience working in a database and Windows-based computer environment. 

• Speaks clearly on the phone and writes routine reports and correspondence.  

• Comfortable with presenting information. 

• Ability to explain a technical solution to a non-technical audience. 

• Creative problem solver. 

• Ability to learn and retain a high level of pest control industry knowledge through online, field, and classroom training.