Account Manager

About the Role 

Indium Software is seeking an experienced Account Manager based in Cleveland, Ohio to manage and grow a large strategic manufacturing and industrial enterprise account. 
This role will serve as the primary onsite point of contact, working closely with client stakeholders and Indium’s offshore delivery teams. 
 

Key Responsibilities 

Own overall relationship management for a strategic enterprise account 
Act as the primary onsite point of contact for business and IT stakeholders. 
Drive account growth through identification of new opportunities and expansion areas 
Coordinate closely with offshore delivery teams to ensure smooth execution and client satisfaction 
Manage commercial aspects including SOWs, renewals, staffing alignment, and governance cadence 
Support presales activities, proposals, and solution discussions in collaboration with technical teams 
Ensure strong communication between onsite and offshore teams to deliver consistently high-quality outcomes
 

Required Experience and Qualifications 

8 to 10 years of experience in IT services sales or account management 
Strong experience working in an onsite offshore delivery model 
Proven ability to manage enterprise accounts and senior client stakeholders 
Solid understanding of IT services, digital engineering, and technology delivery models 
Excellent communication, relationship building, and coordination skills 
Ability to operate independently while collaborating with cross functional teams