Client Account Coordinator

About the Role
You’ll sit where our warehouse, our data, and our clients meet. Working closely with our Warehouse Operations Manager and our Customer Support team, you’ll coordinate orders through our systems, keep track of what’s happening on the floor, and turn it into clear updates for leadership and for the brands we serve.

Our clients trust us with their inventory and their customers, and much of that trust is won or lost in communication: a well-written status update, a straight answer about a delay, a report that ties. You’ll be the person who gets those moments right, fluent across our WMS, systems, and data, and able to explain all of it in plain, professional English. As we connect the cross-border supply chain end to end, this role grows with it.

What You’ll Do
•       Coordinate orders through the system. Process, track, and follow up on client orders in our WMS (ShipHero) and related systems, from receipt through shipment.

•       Support the Warehouse Operations Manager. Keep orders, priorities, and exceptions organized, so the floor knows what to work on and leadership knows where things stand.

•       Be the clear voice to clients. Write timely, professional updates on order status, inbound receipts, inventory, and issues, and answer client questions accurately.

•       Turn data into trust. Work with our Data team to turn system and floor data into reports and explanations that clients and leadership can act on.

•       Catch issues early. Spot gaps between the system, the floor, and what clients expect, and chase them to resolution with the warehouse team.

•       Keep leadership informed. Sum up what’s happening across orders, inventory, and client accounts so it’s quick to read and easy to act on.

•       Write it down. Help document workflows and communication standards, so client service stays consistent no matter who’s on shift.