Clerical Assistant - MCSO

Interested in joining Milwaukee County? Milwaukee County is searching for authentic people who are out to change the game and bring their whole selves to work every day.

Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support, Combined Court Operations, Sheriffs Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors and those with Disabilities in Aging and Disability Services, and Veterans in Veterans Services. Our employees also remain committed to serving the cultural, human, recreational, and social needs of the entire community.

Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer. If disability related accommodations are needed, please email fmla@milwaukeecountywi.gov. For submitted application inquiries please contact careers@milwaukeecountywi.gov. Please note: an online application must be submitted for consideration.

We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County!

Closing Date: 08/17/2026 or upon receipt of the first 50 application submissions.

Clerical Assistant

Milwaukee County Sheriff's Office

Full time, Hourly

Hourly Range: $15.91 - $23.87

Candidates must upload a current resume when applying for this position. This resume will be utilized to review relevant work experience and qualifications.

Job Summary: This position serves as the first point of contact for individuals seeking to utilize the MCSO to submit legal documents for service, submit payment and schedule court appearances for MCSO-issued parking citations, retrieve traffic and accident reports. This job exists to provide prompt, professional and efficient service.

Job Responsibilities

• Customer Service/Data Entry: Handle high volume of in-person, email, and telephone customer interaction regarding civil process documents, citation inquiries and traffic report requests. Ensure accuracy and completeness of all received paperwork and docket. Enter into computerized tracking system.
• Closing out Documents/Data Entry: All legal documents that are served, returned without service, or expired must be closed as well as paid citations entered in the computerized tracking system. Verify for accuracy and update all information listed on the 50-A forms prior to OnBase scanning.
• Transaction Processing: Handle large volumes of cash, check, and card transactions from customers for payment of civil process services, citations and accident reports. Balance register on a daily basis. Must be able to accurately count money.
• Phone Calls: Handle large volumes of calls from individuals for various reasons regarding civil process and citation inquiries. Detailed verification of information from petitioners for their requested paper service. Payment website and address provided to resolve outstanding tickets.
• Record Keeping: File all closed legal documents in a computerized tracking system. This task must be done daily. Online citation payments must be processed in a computerized tracking system daily and suspensions lifted. Unpaid/ expired citations receive suspension warnings or letters.
• Mail Processing: Process large volumes of incoming/outgoing mail and faxes received. Generate correspondence with customers requesting additional information and/or return documents if necessary. Process incoming citation payments and generate outstanding/suspension warning/suspension letters.
• Other Duties as Assigned: ability to receive and follow instructions and complete additional tasks as directed by management.

Minimum Requirements

• Must be a current resident within the State of Wisconsin.
• Must have High School diploma or equivalent.
• At least 1 year of experience in data entry, cash handling, clerical and customer service.
• Basic proficiency in all related computer and software applications, such as Microsoft Word and Excel, and must be able to type at least 50 keystrokes per minute.

Preferred:

• 2+ years of experience in data entry, cash handling, clerical and customer service.
• Experience working in law enforcement/legal setting.

Physical Demands: Standing, Walking, Sitting, Reaching, Bending/Kneeling, Hearing, Talking, Visual, Typing, Writing, Manual Dexterity, Upper Extremity Repetitive Motion, to lift, carry, push, and pull 25 lbs.

Knowledge, Skills, and Abilities: Fast-paced environment with minimal downtime with a potential for frequent interruptions. Must be able to multi-task and enter data at a high level of accuracy. This position requires aptitude in MS Word & Excel. Professionally communicate with individuals from diverse backgrounds & temperaments. Make adequate decisions according to policies and procedures without constant supervision. Ability to proficiently answer calls and provide accurate information without providing legal advice or personal opinion.

NOTE: This ORIGINAL APPLICATION is open to qualified residents of the State of Wisconsin at the time of application. Candidates need to submit a full account of their training and experience by submitting an up-to-date resume. During the application process may be asked to take additional written or performance tests as part of the selection process.

APPLICANTS MUST POSSESS MINIMUM QUALIFICATIONS AT TIME OF FILING APPLICATION

Milwaukee County is committed to fostering an equitable working environment, free from discrimination and harassment, on the basis of any characteristic protected by law. We prohibit any form of discrimination, harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.