Chief of Staff & Business Operations Lead, Global Network Delivery

Amazon Web Services (AWS) is seeking a Chief of Staff & Business Operations Lead to join the Global Network Delivery (GND) organization. This role is the strategic partner to the GND Director and the connective tissue between GND leadership and the mechanisms that drive decisions: operating plans, goals, business reviews, workforce plans, and the broader rhythm of business.

You will shape what GND works on, not just track it. You will act as an extension of the leader: representing them in forums, deciding what needs their attention, owning the narrative in executive documents, and telling leaders what they need to hear, not what they want to hear. You will also own the business operations engine that keeps a fast-growing global organization running with high standards.

Key job responsibilities

• Serve as a thought partner on org strategy, priorities, and tradeoffs. Provide candid feedback and surface blind spots.
• Represent the leader in leadership forums and cross-org meetings; make decisions within agreed guardrails; triage what needs the leader"s time, what gets delegated, and what gets handled directly.
• Write and own executive documents as required; prepare the leader for upward reviews and key meetings.
• Lead ambiguous, cross-functional initiatives that do not belong to a single team, from problem definition through delivery, without direct authority.
• Identify gaps in how the org makes decisions and design mechanisms to close them. Maintain the decision log and serve as institutional memory for commitments and rationale.
• Build relationships across the business (Finance, HR, Talent Acquisition, and peer BizOps teams) to unblock dependencies and keep the organization"s mechanisms aligned.
• Own org-wide communications, all-hands, and leadership offsite strategy and agendas so messaging is consistent and tied to priorities.
• Own the organization"s operating plan process and document end to end, from inputs and stakeholder alignment to the final narrative. Partner with Finance so headcount, productivity assumptions, and cost models are aligned and defensible.
• Own the annual goal-setting process. Ensure goals cascade from AIS priorities to org and team commitments, are measurable, and are written to a high bar. Track progress, flag risks early, and drive mid-year recalibration.
• Own business review mechanisms. Push content beyond status updates to the strategic questions that need leadership attention. Drive pre-reads and track actions to closure.
• Ensure insights from business reviews feed back into goals, OP planning, and metrics so mechanisms reinforce each other rather than run in isolation.
• Design and maintain the overall cadence of planning, review, and decision-making for GND, and continuously raise the bar on governance and operational excellence.
• Partner with leadership and HRBP on headcount strategy, org structure, and hiring targets. Track progress against workforce plans and recommend course corrections.
• Partner with Talent Acquisition on hiring performance; act as single-threaded owner for recruiting programs.
• Analyze employee experience signals (engagement, attrition, promotion) and drive actions that raise the bar on builder sentiment and retention. Identify leadership development opportunities.
• Own reporting, analysis, and recommendations on employee productivity and T&E spend, including any related governance.

About the team

Our team is committed to delivering programs that improve the experience for millions of customers worldwide. We operate at the intersection of business strategy and execution, partnering with product, engineering, and operations teams to turn ambitious goals into reality. We value clear thinking, candid communication, and a willingness to challenge assumptions in pursuit of the best outcomes. If you are looking for a role where your work has visible, meaningful impact across Amazon, this is the place for you.