Business Support Specialist II - 17455

Position Title: Business Support Specialist II

Location: Remote

Clearance Requirements: None

Position Status: Contract

Pay Rate: $22 - $28 per hour

Position Description:

We are seeking a Business Support Specialist II to join a fast-paced operations team supporting critical business processes, member account services, and enterprise systems. This role is ideal for professionals with strong analytical and problem-solving skills who enjoy investigating complex issues, improving operational processes, and collaborating across multiple business units.

The successful candidate will research and resolve escalated account and system-related issues, support software testing and implementation efforts, and help drive continuous process improvements while ensuring compliance with organizational policies and regulatory requirements.

This opportunity is well-suited for candidates with experience in business operations, financial services, banking operations, business support, process improvement, systems analysis, and operational excellence.

Key Responsibilities:

• Research, analyze, and resolve escalated issues involving member accounts, loans, General Ledger accounts, and business systems.
• Investigate complex operational discrepancies and identify effective solutions while maintaining accuracy and compliance.
• Partner with cross-functional teams to resolve system, application, and operational issues.
• Support software testing, system enhancements, upgrades, and implementation activities to ensure successful deployments.
• Validate that systems, processes, and enhancements meet regulatory, compliance, and business requirements.
• Identify process gaps and recommend operational improvements that increase efficiency, accuracy, and service quality.
• Participate in cross-functional initiatives involving new systems, products, services, and business processes.
• Perform detailed research and data analysis to support operational decision-making.
• Recommend corrective actions for identified discrepancies and monitor resolution.
• Maintain accurate documentation and communicate findings effectively to stakeholders.
• Perform additional business support and operational responsibilities as needed.

Required Skills/Education

• Bachelor's degree in Business Administration, Accounting, Finance, or a related field (or an equivalent combination of education and relevant experience).
• Experience supporting business operations, financial services, banking operations, or a similar environment.
• Strong analytical, research, and critical thinking skills with the ability to resolve complex operational issues.
• Experience investigating account discrepancies, operational exceptions, or system-related issues.
• Ability to interpret policies, procedures, regulatory requirements, and operational guidelines.
• Strong problem-solving skills with the ability to make sound business decisions using good judgment.
• Experience working with multiple business applications and adapting quickly to new technologies.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to manage multiple priorities while maintaining attention to detail.
• Proven ability to work independently while collaborating effectively within cross-functional teams.

Preferred Qualifications

• Experience supporting financial institution or banking operations.
• Knowledge of accounting principles, General Ledger processes, credit operations, or lending operations.
• Experience participating in User Acceptance Testing (UAT), system implementations, or software enhancement projects.
• Background in operational process improvement, workflow optimization, or business process analysis.
• Familiarity with enterprise business systems and operational support environments.

About Seneca Resources

At Seneca Resources, we are more than just a staffing and consulting firm, we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact.

When you work with Seneca, you're choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way.

Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.