Business Analyst

Location: Harrisburg, PA
Work Arrangement: This position will primarily be 'Telework' based. But Candidate MUST reside within a commutable distance from Harrisburg, PA / be able to report to the DOH office location on an 'AS NEEDED' basis.
Schedule: 8 hours/day, 5 days/week
Interview: Virtual
Contract: 09/07/2026 - 12/31/2026. Historically, these roles are extended for an additional year.
Visas Accepted: USC, GC, GC EAD, H1B

Role Overview

DOH has a need for '3' Business Analyst's to conduct data cleansing activities for both incoming data and data at rest to support implementation and use of the PA Immunization Electronic Registry System (PIERS).

Contractor(s) will be responsible for manual record deduplication, i.e., the process of identifying and resolving duplicate patient demographic and/or vaccination records created when the IIS is unable to automatically match and merge the records. This position will also be responsible for processing incoming vaccination records requests and change requests from the public.

The primary 'objectives' of this engagement are to provide deduplication support and to process immunization records requests. The contractor will work directly with the registry manager, registry supervisors, registry specialists, and other contracted staff of the PIERS team during this assignment.

Primary Responsibilities

• Manually merge immunization records in PIERS possible duplicate case queues.
• Merge duplicate immunization records identified by providers reporting to PIERS.
• Separate records that are found to be comingled or incorrectly merged.
• Resolve data discrepancies in patient records.
• Identify trends in the creation of duplicate records.
• Suggest improvements to IIS matching and merging processes.
• Work with the registry manager and other IIS staff to develop, update, and maintain clearly defined standard operating procedures to support manual merging of immunization records and separation of records that have been incorrectly merged.
• Process immunization record requests.
• Process immunization record change requests.
• Provide PIERS hotline support for calls from the public regarding their immunization record requests.
• Communicate with public regarding their immunization record requests via phone and email.
• Adhere to jurisdiction policies to always maintain the security and confidentiality of PIERS data.
• Communicate and collaborate with IIS staff to resolve duplicates and comingled records.
• Consistently treat end users, stakeholders, and co-workers with dignity and respect.
• Create and maintain a work environment that is welcoming and respectful of diversity.
• Assist with other related tasks and duties as necessary.

Required Technical Skills

• 4 to 6 years of relevant Business Analyst Experience.
• Data analysis and visualization skills.
• Use distance communication methods including conference call and webinar tools.
• Ability to work independently and as a part of a team.
• Develop specific goals and plans to prioritize, organize, and accomplish work.
• Establish short-term and long-term objectives and specify the strategies to achieve them.
• Proficiency in Microsoft Office Suite, including Access, Excel, Power Point and Word.
• Communicate effectively in writing, orally, electronically and in-person.
• Ability to make decisions based on independent judgment and standard operating procedures.