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Business Account Specialist II
- Location: Providence, Rhode Island 02907
- Employment type: W-2 Hourly
- Work model: On-site
- Posted June 15, 2026
- Job ID: JPC - 205092
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Job Description
Business Account Specialist II - Hybrid (Johnston, RI)
About the Role
Join a dynamic team as a Business Account Specialist II, serving as the primary point of contact for customers seeking electric service solutions. Based in a collaborative, hybrid environment at our Johnston, RI office, you will drive service excellence, manage complex customer requests, and support critical operations in the energy sector. This contract position offers exposure to cross-functional teams and robust career development in customer fulfillment and utility services.
Responsibilities
- Serve as the main liaison for customers, ensuring electric service requests are fulfilled on time and to satisfaction
- Manage, validate, and process non-utility billing/CIAC per policies and tariffs for electric service projects
- Develop design and cost estimates for basic electric service jobs to facilitate construction scheduling
- Process service request contracts to enable timely project completion
- Address complex residential, commercial, or industrial requests, ensuring compliance with company and regulatory standards
- Build and sustain effective relationships with internal business units to share best practices and challenge operational decisions
- Review and escalate customer issues, providing relevant data for trend analysis and process improvements
- Support team initiatives, including cross-training, process enhancements, reporting, and representing the team in cross-functional meetings
- Promote procedural best practices to optimize customer support and compliance
Required Skills and Experience
- Bachelor's degree with 5+ years of experience, or high school diploma with 9+ years in an electric/gas, design, construction, or customer service role
- Proficient in Microsoft Outlook and Excel
- Demonstrated customer service expertise, with a proactive approach to problem-solving
- Skilled in data entry and relevant business software
- Strong understanding of electric or gas utility operations and policies
Preferred Skills
- Experience supporting electric service projects for RI Energy or similar utility companies
- Familiarity with industry tariffs, non-utility billing, and CIAC processes
- Leadership experience in team support or process improvement initiatives
Benefits
- Hybrid work schedule for enhanced work-life balance
- Exposure to a leading energy provider and career growth opportunities within utility operations
- Collaborative environment with cross-training, mentoring, and process improvement participation
How to Apply
Ready to join a team focused on exceptional customer fulfillment and operational excellence? Submit your application online today to take the next step in your career as a Business Account Specialist II.
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Interested in this role?
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Job details
Job ID JPC - 205092
Location Providence, Rhode Island, United States
Work Model On-site
Employment Type W-2 Hourly
Job Type Contract
Experience 2-5 years
Industry Energy - Utilities - Gas - Electric
Posted June 15, 2026
Skills Customer Service
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