Coaching, Credit Cards, Credit Processing, Customer Service Management, Customer Support/Service, English Language, Housekeeping/Cleaning, Insurance, Interpersonal Skills, Leadership, Mail Processing, Mentoring, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multilingual, Multitasking, Non-Profit Funding, Organizational Skills, Presentation/Verbal Skills, Sales Support, Spanish Language, Team Player, Telephone Skills, Vision Plan, Warehousing, Writing Skills
Join A&C Plastics, a leader in the plastics industry for over 50 years! We're Hiring a bilingual (English/Spanish) Front-Office Receptionist/Customer Service Associate!
Are you the kind of person who makes everyone feel welcome the second they walk in or call? Do you thrive in a fast-paced environment, stay organized under pressure, and enjoy juggling a variety of tasks? If you've got a polished presence and a heart for service, we want you on our team!
Position Details:
Location: Houston, TX (100% onsite; no remote work)
Hours: Monday – Friday, 7:30 AM – 5:15 PM
What You'll Do:
Greet visitors, customers, and vendors with a warm and professional attitude
Answer multiple phone lines and direct calls quickly and cheerfully
Keep the lobby, showroom, and sample areas clean and organized
Confirm customer orders and send out order confirmations
Notify customers when their orders are ready for pickup
Process payments (credit card, check, and cash)
Provide order status updates and work closely with the warehouse team
Distribute mail, ship samples, and mail out giveaways
Help with monthly thank-you cards and goodie bags
Support the sales team, customer service manager, and company president
Jump in wherever needed – we're all hands on deck around here!
What You Bring:
Fluent in English & Spanish – this is a MUST!
At least 2+ years of Customer Service or Receptionist experience (or equivalent)
Polished, professional, and personable
Detail-obsessed and super organized
Confident using Microsoft Outlook, Word, Excel & PowerPoint
Excellent verbal and written communication
Able to multi-task like a pro and stay calm under pressure
A team player with a "no task is too small" mindset
Comfortable working on a PC
Non-smoker
Willing to lift boxes, sweep the floor, or run a last-minute errand if that's what the day needs
Perks & Benefits:
Paid Time Off & Holiday Pay: After 90-day probationary period
裸 Paid Sick Days: 5 days per year
Company Gym Access: M-F, 4:30 AM - 8 PM
401K Plan: With up to 4% Employer Match
Profit-Sharing Program: Get rewarded for the team's success
Health, Dental, & Vision Insurance: Stay healthy, stay happy
Pet Insurance – Optional coverage available to help care for your furry family members
️ Long-Term Disability & Company-Paid Life Insurance: Offered for peace of mind
Employee Purchase Discounts: On the products you help make awesome
Career Growth – We Love to Promote from Within!
️ 5 Paid Days for Volunteering – After one year of service, get paid 5 days each year to give back to your favorite charity or non-profit
️ Fun & Friendly Culture – When we crush our goals, we celebrate together with monthly catered lunches and plenty of recognition!
易 Employee Assistance Program – Access counseling, legal advice, and more through our free Employee Assistance Program (EAP)
欄 Work Buddy Program – Paired with a veteran teammate for support, lunch check-ins, and a happy hour in your first 90 days
Leadership Mentorship – New managers are matched with veteran leaders for a full year of coaching and support
Please Note:
A background check and drug screening are required for all new hires.