This position may be located in Oklahoma City, Tulsa, or Sallisaw, Oklahoma.
This is a Temporary contract position filled by VIA GALT FOUNDATION.
Salary $17.00 a hour. There are NO STATE BENEFITS for this position.
GALT may offer some benefits.
Job-related travel is Occasional. - Must possess a valid driver's license and must maintain required car insurance.
Minimum Qualifications:
- Requirements at this level consist of 24 months of clerical office experience, or an equivalent combination of education and experience
Job Responsibilities:
- Answer and manage high volumes of incoming phone calls throughout the workday professionally and courteously.
- Transfer calls to the appropriate personnel or department as needed.
- Provide basic information and answer routine questions from callers.
- Accurately document and enter system notes for each call interaction.
- Submit customer applications for In-Home assistance according to established procedures.
- Conduct occasional outbound calls or follow-up contacts as requested.
- Utilize web-based systems and Microsoft 365 applications daily, including Outlook, Word, Excel, and Teams.
- Attend required team meetings via Microsoft Teams video chat or in person.
- Maintain attentiveness, professionalism, and compassion while assisting a variety of customers.
- Troubleshoot basic computer connectivity or system access issues when needed.
- Work collaboratively with team members while maintaining productivity in a remote work environment.
- Maintain confidentiality and professionalism in all communications and documentation.
If you have questions, please contact DHS.Careers@okdhs.org
OKDHS is a Fair Chance Employer.
Announcement #: 26-BB180
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