Administrative Assistant

Description:

Hybrid Required onsite for first week orienting. Then required onsite 1-2 days per week.
Monday - Friday 8:30 AM 5:00 PM.

Required:

• High School Diploma or equivalent
• Six months of work experience in a medical office setting, including high volume direct patient contact OR one year of work experience in a high volume direct public contact position.
• Successful completion of a formal OHSU Administrative Internship Program will substitute for one year of experience.
• Proficiency in Microsoft Word, Basic Excel, Knowledge of how to operate office equipment, medical terminology, multi-line phone experience and data entry. Spelling and language skills are an asset. Excellent oral and written communication skills and a strong customer service orientation. Demonstrated effectiveness in confrontational customer interactions. Must have professional appearance and be a team player. Basic computer keyboarding skills including typing 30-45 wpm.

Preferred:

• Pediatric medical office setting preferred.
• Prior experience in a Pediatric surgical specialty preferred
• Prior experience working in high call volume setting.
• Skills communicating and working with large specialized provider teams.

This position directly supports the Pediatric Gastroenterology practice by providing high-quality customer service through prompt and professional communication, excellent problem-solving skills and by functioning as a team member. This position is responsible for being a liaison between the OHSU providers and patients, notifying patients of required follow-ups, scheduling visits, processing referrals for medical review, managing correspondence with the referring providers, verifying insurance and preparing materials for clinic. The PAS Specialist schedules any new or follow-up clinic appointments and ancillary procedures, they manage all incoming faxes, process mail coming in and mail needing to go out to patients and answer incoming calls to the Pediatric Endocrinology call queue.

This is a full-time position. Regular attendance is a requirement for effective facilitation of patient care on our team.

1. Provides high-quality customer service to both external customers (patients, referring providers, and insurance carriers) and internal customers that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management skills, facilitation with available information, technology, responsiveness to internal/external customers' needs and requests, flexible coverage of internal services needs and the continuous process improvement methods and skills.

2. Aids managed care authorizations for all consultations, procedures, office visits, and care arrangements by scheduling appointments and contacting other ancillary and clinical services as needed. Applies problem solving and negotiating skills in resolving managed care related issues with patients.

3. Schedules clinic appointments and ancillary procedures; makes appointment reminder calls; Requests, receives and prepares previous medical history, scans and lab results for new patients. Arranges ancillary appointments and interpreters when necessary, and accommodates other special needs whenever possible. Provides personal reminders by telephone to patients about upcoming appointments. Arranges associated clinical, diagnostic, or laboratory services; obtains authorizations when necessary. Directs patients to appropriate providers for other health care issues. Contacts primary care physicians or their designees to obtain authorizations for urgent care. Schedules return appointments; initiates authorization requests for subsequent care. Mails new patient information packets to new patients. Process incoming mail and faxes.

4. Answers and documents accurately telephone calls from patients including requests for medication refills, complaints, general information inquiries, and urgent health care concerns into EPIC. Delivers such information or requests promptly to the appropriate providers or their designees through EPIC inbasket messages and telephone. Check and process daily operator messages daily.

5. Proofread and edit communications to referring providers; clearly and effectively communicate with schools regarding physical limitations and special accommodations for patients. Type business related correspondence, receives, opens, organizes, reviews and distributes mail. Responds to mail that is appropriate to be handled by PAS Specialist. Prepares and offers any additional assistance to faculty as required. Assists Division Manager with administrative and clinical duties as assigned and other general office activities. Maintains clean and organized workstation and office.

This position is in busy clinical and office environments with many interruptions, multiple demands and people interactions in a shared office space. Requires prioritization of multiple projects, activities, and assignments. Frequent interruptions in an evironment of frequent change and fluctuations. May be exposed to excessive auditory and visual stimulation.

High volume indirect patient contact, most time spent sitting, using computer, telephone, fax and printer. Required to walk between campus buildings; push carts; lift boxes.

ATD Technology, LLC is a certified minority woman owned business that creates opportunities to match qualified individuals with client programs while meeting all parties' financial and technical goals. ATD is a full service provider with offerings in Contract, Permanent and Temp-to-Perm staffing solutions. We serve Fortune 1000, mid cap and small cap companies in the Commercial, Public and Government sectors.