Administrative Assistant Inter

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How to Apply

If this sounds like a position that would be a good fit for you, we want to hear from you! A cover letter is required and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position. For example, your letter should address why you are interested in working at MARI, what skills you have that are applicable to the position (even if they were in a different industry), and whatever else is important in helping us understand your strengths and qualifications.

Who We Are

MARI provides mental health and language and literacy services to the U-M community and the general public. Established almost 90 years ago, MARI remains one of the few clinical providers administered through U-M central campus (i.e., we are not part of Michigan Medicine).

Learn More About the Work We Do at MARI

• Visit the Get to Know MARI page to learn more about our Institute. The page was designed for recruiting trainees, but provides insights into our training approach, the people involved, our office, and life in Ann Arbor.
• Check out the 2025 MARI annual report to learn more about the depth and volume of services we provide, who our clients are, and more.

Job Summary

Are you driven to help people and want to spend your working days making a difference? The Mary A. Rackham Institute (MARI), an outpatient mental health and language and literacy services clinic at U-M, has a career opportunity that does just that. The University Center for Language and Literacy (UCLL) within MARI is hiring an Administrative Assistant Intermediate.

As the Administrative Assistant, you would be the key in building client relationships as the first contact, on the phone, through written messages, or in person.

Responsibilities*

• Welcome and support clients and families daily, including delivering client schedules.
• Develop recreation activities for clients and families ( weekend activities, dinner clubs, care partner outings).
• Prepare and organize client rooms, binders, start/end-of-session parties, and help with parking issues, including U of M's parking system.
• Maintain individual rights to privacy and confidentiality (i.e., HIPAA and PHI protection).
• Oversee distribution of customer satisfaction surveys.
• Purchase clinical materials and tools; track orders, receipts, inventory, and reconcile P-card.
• Organize data, upload client paperwork into CT.
• Process and track client payments and donations.
• Manage building maintenance issues.
• Communicate and follow up with vendors (Iron Mountain, Culligan, Xerox).
• Collaborate with IT on staff-related issues.
• Help with volunteer interviews and onboarding at UCLL.
• Create content for UMAP social media (Instagram, Facebook).
• Support our clinicians and training directors.

Required Qualifications*

• 1+ years of working in a healthcare setting (or related field), completing administrative tasks.
• Experience working with faculty, students, and staff.
• Excellent customer service skills and comfort discussing and collecting co-pays.
• Experience with Google Workspace and Microsoft Office.
• Previous experience scheduling and managing Zoom meetings.
• Previous experience using an electronic medical record system
• Experience handling confidential items.

Why Work at Michigan?

In addition to a career filled with purpose and opportunity, the University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include:

• Generous time off.
• A retirement plan that provides two-for-one matching contributions with immediate vesting.
• Many choices for comprehensive health insurance.
• Life insurance.
• Long-term disability coverage.
• Flexible spending accounts for healthcare and dependent care expenses.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Additional Information

• Visa sponsorship is not available for this position.
• Initially, this position will be 100% onsite; however, one day of remote work is available after 6 months. The hours are 7:30 a.m. - 4 p.m. Monday through Friday, but may change as MARI office hours expand; some evenings are required.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.