Administrative Assistant

We are seeking a Service Department Coordinator to support daily service operations, customer communication, work orders, billing, and administrative functions. The ideal candidate is organized, detail-oriented, customer-focused, and comfortable working in a fast-paced environment.

Service Department Coordinator

Job Type: 8 to 5 Monday to Friday
Pay: $16/hr. to $19/hr.
Location: East El Paso

Job Summary

We are seeking a Service Department Coordinator to support daily service operations, customer communication, work orders, billing, and administrative functions. The ideal candidate is organized, detail-oriented, customer-focused, and comfortable working in a fast-paced environment.

Responsibilities:

• Coordinate with service staff to maintain smooth department workflow.
• Review and process timecards and work orders for accuracy.
• Enter work order information into the ERP system.
• Coordinate with Parts and Warranty Departments as needed.
• Process special billing work orders and ensure invoices have the correct PO.
• Maintain customer files and completed work orders.
• Assist with accounts receivable and customer invoice inquiries.
• Handle customer questions, concerns, and disputes professionally.
• Answer phones and provide excellent customer service.
• Manage office supplies and branch petty cash.
• Provide backup, training, and cross-training for other service office duties.
• Perform other duties as assigned.

  Qualifications:

• High school diploma or equivalent.
• Proficiency with Microsoft Office, including Excel, Word, and Outlook.
• Strong verbal and written communication skills.
• Excellent listening, organizational, and customer service skills.
• Good computer skills and attention to detail.
• Able to work independently with little supervision.