ACCOUNT REPRESENTATIVE
Overview
Austin Powder is seeking a regional Account Representative (AR) to manage, retain, and grow an assigned portfolio of existing customer accounts. This role is responsible for delivering consistent service execution, driving customer satisfaction, securing renewals, and expanding share of wallet through value-based upsell and cross-sell opportunities.
The Account Representative is the primary commercial owner of the customer relationship after onboarding. While Business Development Representatives (BDRs) focus on new account acquisition, the AR is accountable for ongoing account performance across safety, service quality, commercial outcomes, and long-term partnership value.
This role requires strong relationship management skills, operational awareness, and disciplined execution of APC's account management and renewal processes.
Key Responsibilities and Duties
Ongoing Account Management & Retention
Account Performance & Value Delivery
Sales Process & CRM Discipline
Cross-Functional Coordination
Customer Engagement & Relationship Building
Safety, Compliance & Professional Standards
Market & Competitive Awareness
Education and Experience
Skills, Knowledge, and Abilities
Work Environment and Physical Demands
AUSTIN POWDER's Mission
To improve the world we live in through the safe and responsible use of explosives.
AUSTIN POWDER's Vision
We will be the global leader of explosive products, services and technologies as defined by our Customers, our Family and our Communities.
AUSTIN POWDER's Values
Safety is our 1st priority; WE are customer focused; we leverage the Power of the Family; We treat everyone with respect.
This is an exciting opportunity for a proven leader to celebrate the company's rich history beginning in 1833. This is a unique opportunity to drive future success through continued transformation of key manufacturing processes and lead the sites to best in class performance levels and culture.
Austin Powder is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Austin Powder also participates in E-Verify.
In 1833, America was emerging as a vibrant, growing country with virtually boundless energy and a manifest destiny. The Erie Canal, in operation for eight years, had cut travel time from New York westward to Buffalo by one-third for both people and cargo. The Baltimore & Ohio Railroad, America's first passenger train, was opening up the western reserve.
Part of the westward migration involved, literally, moving mountains. Austin Powder was founded in that same year to produce the black powder that would help break the rocks, mine the coal and build the canals. From the banks of the Cuyahoga River in Cleveland, Ohio, we grew as the country grew.
We have been in business for over 180 years. Today, we manufacture a full line of industrial explosives and accessories, and provide blasting services to customers throughout North America and around the world.
While our black powder days are long gone, the original spirit and initiative remain as part of our corporate culture. We are pleased to be of service to our mining, quarrying, construction, and seismic exploration customers in North America and throughout the world.