Account Manager/Executive

Our VGM Insurance Services Account Management team is looking for a highly motivated individual with a commitment to accomplishing goals and objectives as crucial to success in this role. A qualified Account Manager or Account Executive has some level of experience in the commercial insurance industry and is committed to being a positive contributor with strong listening and communication skills. The Account Manager or Account Executive can relate to our customers to make insurance easy to understand. This is a high-pressure, fast-paced position with the need for a high level of organizational skills.

This role is part of the VGM Insurance Services Account Management team with a progressive career path designed to recognize and reward growth in capability, expertise, and account leadership within the commercial insurance industry. The specific title and level assigned will be aligned to the successful candidate's experience, business acumen, demonstrated competencies, and readiness to assume account ownership. Advancement of position is reflected not only through title progression but also through the evolution of the individual's assigned book of business, with greater experience, acumen, and capability creating opportunities to manage larger, more complex accounts, and increasingly sophisticated client relationships.

Why this role matters
Account Managers and Account Executives take a consultative and proactive approach to client relationships. Key objectives for these roles include relationship management, retention of accounts, and growth through new business sales and building service offerings with existing clients. Crucial to success as an Account Manager or Account Executive is the ability to manage client needs strategically and offer recommendations that will eliminate coverage gaps and ensure client risk is managed in an optimal manner.

Given the breadth of responsibilities, Account Managers and Account Executives are cross trained to perform all functions within the team including but not limited to serving new and current clients through the resolution of day-to-day needs and management of the entire renewal process for existing clients' business. This position works closely with clients and internal Underwriting and marketing teams to prepare complex submissions to various markets, negotiation of coverages and terms and preparation of quotes including presentation to clients. Account Managers and Account Executives will handle endorsements, work with the carriers on changes, determine the impact of the risk solutions, and provide consultation to the client.

What’s more? As a part of VGM Group, we are 100% employee owned. Click to view more about VGM! 

Reporting Accountability: VP of Operations, VGM Insurance Services
Working Location: Des Moines, IA - hybrid possibilities
Work Hours Classification: Full-Time, 40+ hours per week, 8am-5pm CST Monday-Friday with additional hours as needed to meet business need and job requirements 

What you'll do

• Provide proactive day-to-day client service by anticipating client needs and responding to client questions and issues in a timely manner.
• Gather information from client related to risk management/commercial needs and evaluates the best way to manage the client’s risk.
• Review with the client loss experience and current coverage. Recommends appropriate products and services.  Market applicable coverages to prospective clients and networks across the U.S. 
• Create and present renewal proposals to existing clients. Conduct reviews via telephone on annual basis or as appropriate to identify opportunities to cross sell other lines of coverage.
• Prepare and provide information to insureds using effective presentation skills through both verbal and written communications.
• Follow up with prospects and insureds on a regular basis.
• Coordinate new sales efforts within the division to achieve cross-selling opportunities and division goals.
• Responsible for growth of assigned book of business as well as client retention goals.
• Ensure that all regulatory, compliance and transparency requirements are met and complies with all internal policies and procedures.

What will make you successful

• Bachelor’s degree preferred and a minimum of two years’ client management experience preferred.
• Commercial Insurance License highly preferred – if not currently licensed, or license has expired upon employment, candidate is required to obtain license and pass all applicable exams.
• Possesses a solid understanding of basic insurance principals.
• Strong written and verbal communication skills to effectively interact with internal and external customers.
• Organizational and time-management skills to handle multiple tasks and prioritize effectively.
• Demonstrated ability to function effectively as part of a team working in a high visibility client environment. Must be able to work independently.
• Proven ability to exercise sound judgment and strong problem-solving skills to resolve customer service and departmental issues.
• Must demonstrate professional and ethical business practices, adherence to company standards, and a commitment to personal and professional development.
• Must be highly proficient in the use of personal computers and supporting software in a Windows based environment, including MS Office products (Word, Excel, PowerPoint)

Physical Requirements: 

• Operation of office equipment and using technology efficiently such as computers, phones, misc. office equipment        
• Visual abilities to include reading, distance vision and peripheral vision
• Moving throughout the VGM facilities when needed 
• Rare but occasional travel

Learn more about VGM Insurance Services
VGM Insurance Services is headquartered in Waterloo, Iowa, and has provided Protection Beyond Policies for over 30 years. VGM Insurance offers industry-specific insurance products and risk management solutions nationwide for a variety of post-acute healthcare industries, as well as golf and hospitality markets. Learn more at www.vgminsurance.com.

Learn more about VGM Group, Inc.
Headquartered in Waterloo, Iowa, VGM is a 100% employee-owned company providing business and professional services to thousands of business customers across North America. Services include group purchasing, commercial insurance, management of healthcare services and networks in post-acute cases, healthcare distribution direct to patient homes, specialty consulting, online education, digital, print, and traditional marketing and more. VGM employs approximately 1,700 people across 40 states and Canada, with more than 1,100 working in Iowa. VGM has been named the Top Workplace in Iowa on multiple occasions and is proud of its role in the communities in which it serves. For more information visit www.vgmgroup.com. 

This job description reflects the general duties of the job but is not a detailed description of all duties which may be inherent to the position. Reasonably related additional duties may be assigned to the individual Associate.

VGM Group, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, pregnancy, national origin, disability, genetic information, military or veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.