p>RESPONSIBILITIES • Manage and support the deployment and administration of desktops, laptops, tablets, smartphones, Azure Virtual Desktops, and enterprise applications using Microsoft Intune, Jamf, and Nerdio • Perform security patching and updates on Windows and Linux systems during defined maintenance windows • Upgrade and maintain administrative tools and utilities; configure or implement new services as required to meet operational needs • Develop, maintain, and improve system documentation, procedures, and operational playbooks • Contribute to continuous improvement initiatives and drive operational efficiency through automation and process optimization • Conduct regular audits and support Compliance, Internal Audit, and Information Security reviews • Troubleshoot and resolve complex issues affecting mission critical systems and applications to ensure high availability and performance • Provide Tier II support to internal stakeholders; investigate and resolve escalated technical issues • Implement, upgrade, and configure core infrastructure and asset management systems per project and operational requirements • Monitor and analyze system performance across the corporate environment to identify areas for enhancement • Manage Active Directory, including user/service account provisioning and deprovisioning • Produce regular system performance reports to support capacity planning and scalability • Manage password and identity lifecycle; enforce enterprise identity and access policies • Ensure adherence to all applicable security, confidentiality, availability, and privacy controls and policies. EXPERIENCE AND KNOWLEDGE • Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical field with a minimum of 5 years of experience in systems administration or related experience; or an advanced degree with 3+ years of experience; or related work experience • Strong expertise with identity management tools, including SSO and SAML 20 integrations • Solid experience with virtualization platforms such as VMware and other hypervisors • Hands-on experience managing cloud environments using Microsoft Azure and AWS • Proven experience with Okta user and application administration • Proficiency in Microsoft 365 administration, including Entra ID (Azure AD) and Intune • Strong scripting skills with PowerShell; ability to automate routine tasks and workflows • Ability to work independently, collaboratively within a team, and across departments to resolve complex issues • Excellent written and verbal communication skills • Flexibility to participate in on call rotations and perform work during scheduled maintenance windows • Experience with project/task tracking using Jira or similar platforms • Familiarity with modern AI tools (e.g., Copilot, ChatGPT) is a plus.