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At ES, our Personal Training Manager (PTM) plays a key leadership role in select high-volume gyms, helping guide and grow our personal training team every day.
• Partner directly with the GM to ensure that the membership team is booking CrunchONE Kickoffs effectively and that all MSRs are building value in the service at a high level
• Ensure that there is consistent inspection, coaching and accountability of all trainers performing Kickoffs to ensure conversion success
• Ensure that PT Labor expenses never exceed budget (without prior written approval from the VP of PT) by managing schedules and ensuring a high ROI on trainer non-session activities.
Customer Service Orientation: Listens & responds effectively to customer questions; resolves customer problems to the customer's satisfaction; respects all internal and external customers; uses a team approach when dealing with customers; follows up to evaluate customer satisfaction; measures customer satisfaction effectively; commits to exceeding customer expectations.• Partner directly with the GM to ensure that the membership team is booking CrunchONE Kickoffs effectively and that all MSRs are building value in the service at a high level
• Ensure that there is consistent inspection, coaching and accountability of all trainers performing Kickoffs to ensure conversion success
• Ensure that PT Labor expenses never exceed budget (without prior written approval from the VP of PT) by managing schedules and ensuring a high ROI on trainer non-session activities.
Customer Service Orientation: Listens & responds effectively to customer questions; resolves customer problems to the customer's satisfaction; respects all internal and external customers; uses a team approach when dealing with customers; follows up to evaluate customer satisfaction; measures customer satisfaction effectively; commits to exceeding customer expectations.Overview
The primary objective of the Personal Training Manager is to maximize the number of members who participate in, and as a result retain, our paid Personal Training Services.
Ensure accurate administration of Personal Training Services including, but not limited to, usage of dotFit program and supplements, goal tracking, measurement tracking, program design and tracking, and progress reports .