Project Manager (Data) - Lansing, MI Digital Technology SolutionsProject Manager (Data) - Lansing, MILansing, MIContractorFull timeThis position will ensure consistency with the client project management methodology, perform long-term release planning based on organizational direction, regularly interact with the project management teams for status of budget, quality and schedule, escalate issues and risks as needed to executives and exercise project quality control activities to ensure project scope expectations are met. Job Responsibilities: Manage direct engagement with stakeholders and vendors, dedicating approximately 15–20% of time to executive-level communication, including high-level project oversight, stakeholder alignment, and leading monthly sponsor meetings to provide project health updates.
NewOwner's Rep Project Manager JobotOwner's Rep Project ManagerLansing, MI$110,000–$170,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Here are just a few reasons to consider a career with our client: Impactful Work: Play a crucial role in shaping the community by managing projects that enhance the urban landscape and improve the quality of life for residents.
Registered Nurse (RN) - Case Manager, Hospice - $70K-90K per year Elara CaringRegistered Nurse (RN) - Case Manager, Hospice - $70K-90K per yearSt Johns, MI$70,000–$90,000 / yearAssesses hospice care patients and families to identify the physical, psychosocial, and environmental needs of patients as evidenced by documentation, clinical records, Interdisciplinary Team reports, after hours reports, and on-site evaluations. As a Hospice Registered Nurse Case Manager, you’ll contribute to our success in the following ways: Ensures that all activities performed align with the vision of Elara Caring’s board of directors, executive team, and the leadership of the Hospice team.
Registered Nurse (RN) - Home Health Manager - $78K-90K per year Elara CaringRegistered Nurse (RN) - Home Health Manager - $78K-90K per yearEast Lansing, MI$78,000–$90,000 / yearProvides oversight of all patient care services and personnel including: making patient and personnel assignments, coordinating patient care, coordinating referrals, assuring patient needs are continually assessed, and assuring the development, implementation, and updates to the individualized patient plan of care. Plans, directs, and participates in delivery of home health services to provide diagnosis-specific patient care, including coordination of services with providers, vendors, or facilities.
NewDialysis Clinical Manager Registered Nurse - RN Fresenius Medical CareDialysis Clinical Manager Registered Nurse - RNLansing, MIOther: • Collaborates closely with, providing oversight as needed to, the Clinical Manager/Charge RN acting as nurse manager, the Medical Director, and the physicians regarding the direct patient care responsibilities within the facility to ensure the provision of outstanding quality of patient care, as defined by the FMS quality goals, and compliance with the pertinent company policies and procedures. • Demonstrated leadership competencies and management skills for the position, including excellent communication, customer service, continuous quality improvement, relationship development, results orientation, team building, motivating employees, performance management and decision making.
NewCase Manager Registered Nurse (LTSS) - Field MI (Southwest Michigan) CVS HealthCase Manager Registered Nurse (LTSS) - Field MI (Southwest Michigan)Lansing, MIRemote$60,522–$129,615The LTSS RN Case Manager is responsible for comprehensive assessment, care planning, coordination, implementation, and monitoring of Long-Term Services and Supports (LTSS) for dual-eligible Medicare and Medicaid members. With compassionate attention and excellent communication, we collaborate with members, providers, and community organizations to address the full continuum of our members’ health care and social determinant needs.
Team Manager Panera BreadTeam ManagerHowell, MIOur Team Managers ensure that every shift is a great one—by developing our people, managing team performance, and building the warm, inclusive, authentic Panera team culture. Each Team Manager oversees a different part of the bakery-cafe, from food cost management to drive-thru, delivery, or catering operations.
General Manager Panera BreadGeneral ManagerOkemos, MIBe an ambassador of our Guiding Values and Behaviors by making people smile, learning and growing together, finding solutions and taking initiative, working (and winning) as a team, having fun and celebrating success, and seeing the best in others! Own all aspects of leading, the bakery-cafe team include planning and managing staffing needs, scheduling, people development, career development, performance management, training, and succession planning.
NewAssistant Manager Arby'sAssistant ManagerIonia, MISee Arby's Terms & Conditions at https://www.arbys.com/terms-of-use/ and Privacy Policy at https://www.arbys.com/privacy-policy/ and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions. Arby's delivers on its purpose by celebrating the art of Meatcraft® with a variety of high-quality proteins and innovative, crave-able sides, such as Curly Fries and Jamocha shakes.
District Sales Manager - Spirit Spencer Gifts - Spirit HalloweenDistrict Sales Manager - SpiritLansing, MI$1,050–$1,075 / weekThe District Sales Manager is responsible for all aspects of the store operation (average 3 stores) including, sales, payroll recruiting, training, employee relations, expense control, shrink and all related functions. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders, setting up fixtures, lifting and moving up to 50 pounds.
Environmental Services - Manager in Training Healthcare Services Group, Inc.Environmental Services - Manager in TrainingHOWELL, MichiganOverview: Join Healthcare Services Group (HCSG) as an Environmental Services Manager in Training, where you will learn to manage your own account and oversee housekeeping, laundry, and floor care operations at a long-term care facility. Benefits Link: Click here for more benefits information . or copy this link : https://go-internal.hcsgcorp.com/l/1036773/2025-07-02/5xbpsq/1036773/17514637576MrQym5A/Employee_Benefits_for_Job_Descriptions__7_.pdf.
NewEnvironmental Services Manager in Training Healthcare Services Group IncEnvironmental Services Manager in TrainingLANSING, MIJoin Healthcare Services Group (HCSG) as an Environmental Services Manager in Training, where you will learn to manage your own account and oversee housekeeping, laundry, and floor care operations at a long-term care facility. If you''re looking for an opportunity to grow your career in environmental services management and be part of a supportive and dedicated team, apply now and start making a difference at HCSG!
Fitness Manager - Personal Training Manager- Durand MI Anytime FitnessFitness Manager - Personal Training Manager- Durand MIDurand, MichiganIf you are someone who wants to grow professionally, is passionate about positively influencing others health, wants to build the Anytime Fitness brand, and wants to be a part of a team of fitness professionals, Anytime Fitness - MDS Fitness is the right place for you! SUMMARY: The primary role of the Head Coach is to provide a world-class experience to all customers in the facility; this is done through fitness consultations, evaluations, and regular check-ins with current customers.
HVAC - Manager In Training A-1 Mechanical of Michigan LLC.HVAC - Manager In TrainingLansing, MI$70,000–$90,000 / yearFull timeThis onsite role offers a thrilling opportunity to hone your Management skills in a fast-paced atmosphere, where you'll oversee Sales, Production, Service, and Installation processes, ensuring top-notch service for our customers. Your day as a Manager In TrainingAs a Manager in Training at A-1 Mechanical of Michigan LLC, your day-to-day expectations will revolve around developing a thorough understanding of HVAC systems and operations.
Johnny's Market Manager in Training - Grand Ledge, MI WALTERS-DIMMICK PETROLEUM, INC.Johnny's Market Manager in Training - Grand Ledge, MIGrand Ledge, MIOur family-owned, Michigan-based chain of convenience stores can now be found at more than 60 Shell gas stations across Michigan and Northern Indiana, giving people a fun, friendly place to find a great cup of coffee, yummy snacks for the road, and home and car necessities. Morning, noon, and night, you’ll keep your store running smoothly, doing whatever it takes to deliver friendly, efficient service and a clean, well-stocked facility while under the supervision of a trained and tenured store manager.
Store Manager In Training Rent-A-Center, IncStore Manager In TrainingIonia, MI$19.13–$22.50 / hourCoworker Management: Oversee and provide effective training & development for all coworkers, schedule and organize daily activities and goals, staff, recruit and hire for assigned store, maximize retention of coworkers and reduce turnover and manage direct coworkers and train for exceptional customer service. Leadership: Monitor and achieve planned results for profits for the store by effectively managing and directing store resources, ensure compliance with company policies, protect company assets through expense management, overseeing and controlling inventory, product ordering and pricing, cash handling, store security and resolve problems and complaints quickly.
Johnny''s Market Manager in Training - Grand Ledge, MI Johnny's MarketsJohnny''s Market Manager in Training - Grand Ledge, MIGrand Ledge, MIOur family-owned, Michigan-based chain of convenience stores can now be found at more than 60 Shell gas stations across Michigan and Northern Indiana, giving people a fun, friendly place to find a great cup of coffee, yummy snacks for the road, and home and car necessities. Morning, noon, and night, you'll keep your store running smoothly, doing whatever it takes to deliver friendly, efficient service and a clean, well-stocked facility while under the supervision of a trained and tenured store manager.
2026 Management & Sales Training Program (Western Michigan/Grand Rapids) Sherwin-Williams Co2026 Management & Sales Training Program (Western Michigan/Grand Rapids)Okemos, MIThe wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. You will grow the companys market share by selling to large, commercial users such as painting contractors, purchasing agents, manufacturers, and other commercial users who need large volumes of our high-quality products.
3rd Shift Training Specialist - $22/hr The WebstaurantStore Inc3rd Shift Training Specialist - $22/hrLansing, MIThis position ensures that training programs are implemented consistently across departments and shifts with the intent to enhance knowledge and skills of employees, ensuring a high degree of productivity, as well as increasing the accuracy and quality of work performed. The Training Specialist works closely with their manager to provide instruction and deliver various technical/hard skill training programs to staff at the warehouse level.
Manufacturing Training Program Lead Neogen CorpManufacturing Training Program LeadLansing, MIThe Manufacturing Training Program Lead works in close alignment with the Training Program Playbook and cross-functional partners to convert defined training requirements into a sustainable, scalable training system. Bachelor's degree in Training & Development, Instructional Design, Organizational Development, Education, or a related field; or equivalent combination of education and experience.
Civil Engineer in Training Stantec IncCivil Engineer in TrainingOkemos, MIThis position involves working collaboratively with design teams in the development of construction plans and specifications; preparing reports, studies, and construction contract documents; computing quantities and preparing cost estimates; performing field observations and assisting in the coordination and management of construction activities. Primary Location: United States | MI | Okemos Organization: BC-1903 CommDev-US North Central Employee Status: Regular Business Justification: New Position Travel: Yes Schedule: Full time Job Posting: 27/03/2026 05:03:00 Req ID: 1005125.
Clinical Services Manager, CHC Ingham County MichiganClinical Services Manager, CHCLansing, MIUnder the supervision of the Executive Director, or their designee, and in collaboration with the Medical Director, the Clinical Services Manager oversees the day-to-day clinical support operations of the Community Health Center (CHC). Supports implementation and monitoring of patient safety, incident reporting, and adverse event follow-up processes; assists with identifying trends and implementing corrective actions in collaboration with key leadership.
NewHR Plant Manager ZFHR Plant ManagerFowlerville, MIManaging full-cycle recruitment for exempt, nonexempt, student, and temporary employees; conducts new hire orientations and supports career progression and relations. Reporting to the HR Director, the HR Manager will lead HR initiatives for the Fowlerville plant, serving as a trusted partner to coach and guide leaders through employee-related situations and challenges.
Sales Manager Brookdale Senior Living IncSales ManagerHaslett, MIBrookdale supports our Sales associates through: 3-week on-boarding & orientation program featuring in-depth instruction in Brookdale's unique approach to sales, the systems to help you be successful, one-on-one coaching with your District Director, ongoing monthly continuing education for knowledge growth, and customized tools designed to help you best market your community for your unique geographic area. This is a great opportunity for a strong sales leader looking to take the next step in their professional career or for an experienced Sales Manager looking to join a reputable mission and purpose-driven organization where you can make a contribution.
Store Manager 710 WhiteWater Express Car WashStore Manager 710East Lansing, MIThe Store Manager (Assistant Manager) is key to cultivating team culture, ensuring customer satisfaction, and developing future leaders. Strong leadership and sales acumen, with the ability to coach and develop team members to meet and exceed goals.
Area Manager Allied UniversalArea ManagerLansing, MIAllied Universal® partners with the U.S. Department of Defense (DoD) SkillBridge Program to support transitioning service members with up to 180 days of on-the-job training during their final months of active duty, while they continue to receive full DoD pay and benefits. - Sept. 3, 2025 - Allied Universal®, the world's leading security and facility services company, has been named to Forbes' list of America's Best Employers by State (2024), ranking in the top 100 for Arizona, Georgia, New Jersey and North Carolina.
Business Development Manager Elwood StaffingBusiness Development ManagerLansing, MIFull timeActively drive negotiations, close, and onboard new accounts while working with a service team to provide service delivery. Come work for a growing company that serves more than 6,000 businesses and puts more than 28,000 people to work daily.
General Manager | Hyatt Place, Lansing East CSM Lodging Services IncorporatedGeneral Manager | Hyatt Place, Lansing EastLansing, MIPart timeOperations: Leads department managers and supervisors to ensure each department is maximizing profit, minimizing risk, focusing on positive employee relations and delivering exceptional service to both internal and external customers. Analyzes and negotiates business, determines pricing and yield strategies, attends sales calls/site visits to impact and maintain client relationships in partnership with the property Director of Sales.
Dialysis Clinical Manager Registered Nurse - RN Fresenius Medical Care AG & Co KGaADialysis Clinical Manager Registered Nurse - RNLansing, MIOther: Collaborates closely with, providing oversight as needed to, the Clinical Manager/Charge RN acting as nurse manager, the Medical Director, and the physicians regarding the direct patient care responsibilities within the facility to ensure the provision of outstanding quality of patient care, as defined by the FMS quality goals, and compliance with the pertinent company policies and procedures. Demonstrated leadership competencies and management skills for the position, including excellent communication, customer service, continuous quality improvement, relationship development, results orientation, team building, motivating employees, performance management and decision making.
District Sales Manager Imperial BeverageDistrict Sales ManagerLansing, MI$68,000–$86,000 / yearFull timeFull time employees)Weekly payUber, Lyft, or taxi reimbursement when you need a safe ride homeKick ass events and fun across MichiganDomestic and international trip opportunities to learn about the beverage industryReferral bonuses for bringing great people to the Imperial Beverage familyThe minimum compensation for this role is listed below; pay will be determined based on experience:$68,000 - $86,000 per yearEat. Come lead a team of Account Managers as they out-hustle the competition by helping local bars, grocery stores and restaurants with their beverage choices.
Midas - Automotive Assistant & Service Managers MidasMidas - Automotive Assistant & Service ManagersOkemos, MIFull timeWe are currently seeking full-time Assistant & Service Managers for our state-of-the-art service, repair, and tire center in Okemos, MI.WHY YOU'LL LOVE WORKING WITH USWe offer a competitive package that respects your skills and rewards your dedication:Competitive Weekly Pay: Guaranteed base pay plus significant weekly bonus potential. While driving the sales initiatives of Midas, Service Managers must communicate directly with customers, assess customer needs, provide information regarding requested and/or necessary automotive repairs and maintenance, ensure customers are satisfied with their in-store experience and strive to meet customer expectations.
Canvassing Fellowship Manager Lansing Michigan UnitedCanvassing Fellowship Manager LansingLansing, MIFull timeOur electoral program differs from most because our Fellows, Leads and Managers will participate in an ongoing training program to learn how to motivate others toward action, to learn the history of and challenges facing the social justice movement, and to develop a systems-based analysis of the power structures at the local, state, and federal level. Additionally, they will be responsible in helping to build a pipeline of progressive public leaders (particularly women and people of color) to advance issue campaigns through public pressure and grow the organization’s membership base through direct voter contact.
NewAgency Manager - State Farm Agent Team Member Josh Orler - State Farm AgentAgency Manager - State Farm Agent Team MemberLansing, MIFull timePlease review the video below and if you think our office is a good fit and you and you are ready to embark on an exciting career in insurance sales, we want to hear from you! https://drive.google.com/file/d/1BDUakdUJ5hgLtQ5NVBBNqBS4yeCn6gA1/view?usp=sharing. We are seeking a motivated Agency Manager to provide leadership within the office and oversee business development, customer engagement, and operational processes.
Healthcare Business Development Manager Stride, Inc.Healthcare Business Development ManagerLansing, MichiganThe Enterprise Healthcare Partnerships Manager will oversee the entire business development process, from prospecting and pipeline expansion to negotiating deals and closing agreements, with the aim of securing new enterprise partnerships, increasing MedCerts' presence in various healthcare delivery models, and driving measurable revenue growth. The Enterprise Healthcare Partnerships Manager is responsible for generating new business and expanding MedCerts' partnerships across the healthcare spectrum, including health systems, hospitals, ambulatory networks, and post-acute providers.
NewAssistant Store Manager - Kay Jewelers - Lansing Mall KAYAssistant Store Manager - Kay Jewelers - Lansing MallLansing, MichiganWe particularly encourage women and minorities who are interested in management opportunities at Signet to participate in this program and use this online registry system to express your interest in a management position. Make the decision to build your career with a company that thrives on an outstanding customer experience, intense and continuous training and being able to make a difference in our customer's and employee's lives.
Restaurant Manager for Front of House Looking Glass Brewing Company, Inc.Restaurant Manager for Front of HouseDewitt, MIFull timeResponsibilities include but are not limited to: • Coordinate daily Front of the House brewery operations • Deliver superior service and maximize customer satisfaction • Continuously touching tables and getting to know guests • Respond efficiently and accurately to customer complaints • Regularly review product quality • Organize and supervise shifts • Appraise staff performance and provide feedback to improve productivity • Estimate future needs for craft beverages cans, bar supplies, office supplies and cleaning products • Ensure compliance with sanitation, TIPS and safety regulations • Manage restaurant’s good image and suggest ways to improve it • Control operational costs and identify measures to cut waste • Promote the brand in the local community through word-of-mouth and restaurant events • Recommend ways to reach a broader audience (e.g. Requirements • Proven work experience as a Restaurant Supervisor, Hospitality Manager or similar role • Proven customer service experience as a manager • Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients for dishes as well as the craft beverage profiles to inform customers and wait staff • Strong leadership, motivational and people skills • Acute financial management skills • FOH Supervisor with a Minimum of 2 years of experience (references required).
Restaurant General Manager Dunkin'Restaurant General ManagerLansing, MI$52,000–$59,000POSITION SUMMARY : The perfect General Manager is a confident decision-maker who has a proven track record and experience in guest / customer service, employee management, business and financial management, and people motivation. Achieve results by implementing production, productivity, quality, and guest service satisfaction; resolving problems; identifying trends; implementing change; minimizing waste.
Account Manager - State Farm Agent Team Member Josh Orler - State Farm AgentAccount Manager - State Farm Agent Team MemberLansing, MIFull timePlease review the video below and if you think our office is a good fit and you and you are ready to embark on an exciting career in insurance sales, we want to hear from you! https://drive.google.com/file/d/1BDUakdUJ5hgLtQ5NVBBNqBS4yeCn6gA1/view?usp=sharing. As Account Manager - State Farm Agent Team Member for Josh Orler - State Farm Agent, you are vital to our daily business operations and customers’ success.
Account Manager - State Farm Agent Team Member Trinesha Goebel - State Farm AgentAccount Manager - State Farm Agent Team MemberMason, MIFull timeAs Account Manager - State Farm Agent Team Member for Trinesha Goebel - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments.
Account Manager - State Farm Agent Team Member Jennifer Blumer - State Farm AgentAccount Manager - State Farm Agent Team MemberLansing, MIRemoteFull timeAs Account Manager - State Farm Agent Team Member for Jennifer Blumer - State Farm Agent, you are vital to our daily business operations and customers’ success. Today, our team includes eight talented team members who help us maintain a strong reputation for customer service and community commitment.
T-Mobile - Retail Store Manager - Owosso, MI United WirelessT-Mobile - Retail Store Manager - Owosso, MIOwosso, MIFull timeHeadquartered in Farmington Hills, Michigan and Established in 2007, we have grown to over 125 locations in 13 states, making us one of the fastest-growing wireless retailers in the nation. By creating an inclusive environment, focusing on performance management, and recognizing achievements, you ensure the store meets success metrics-all while upholding United Wireless policies and procedures.
NewClinical Manager Fresenius Medical CareClinical ManagerLansing, MichiganAs the facility leader, you will be part of a close-knit, collaborative team responsible for delivering unique care plans and providing dialysis treatment to patients facing end stage renal disease or chronic kidney disease. We have a diverse range of employee resource groups (ERGs) to encourage employees with similar interests, goals, social and cultural backgrounds, or experiences to come together for professional and personal development, discussion, activities, and peer support.
Outpatient PTA - Rehab Program Manager Physical Therapy Assistant Aegis Therapies IncOutpatient PTA - Rehab Program Manager Physical Therapy AssistantEast Lansing, MIAegis Therapies, one of the nation's leading providers of contract rehabilitation and wellness services, is hiring a Program Manager to join our supportive team and reap the benefits of some of the best career advantages in the industry. With a Program Manager Outpatient career, you get the best of both worlds: the chance to improve the lives of seniors while developing your leadership skills as the "go to person" on the team for the customer, resident, and staff.
Outpatient PT - Rehab Program Manager Physical Therapist AEGIS TherapiesOutpatient PT - Rehab Program Manager Physical TherapistEast Lansing, MichiganAegis Therapies , one of the nation’s leading providers of contract rehabilitation and wellness services, is hiring a Program Manager to join our supportive team and reap the benefits of some of the best career advantages in the industry. With a Program Manager Outpatient career, you get the best of both worlds: the chance to improve the lives of seniors while developing your leadership skills as the “go to person” on the team for the customer, resident, and staff.
Dining Services Assistant Manager Healthcare Services Group IncDining Services Assistant ManagerHOWELL, MIJoin Healthcare Services Group (HCSG) as a Dining Services Assistant Manager, supporting the dining department at a long-term care facility. or copy this link: https://go-internal.hcsgcorp.com/l/1036773/2025-07-02/5xbpsq/1036773/17514637576MrQym5A/Employee_Benefits_for_Job_Descriptions__7_.pdf .
Outpatient PTA - Rehab Program Manager Aegis TherapiesOutpatient PTA - Rehab Program ManagerEast Lansing, MIstrong>Aegis Therapies , one of the nation’s leading providers of contract rehabilitation and wellness services, is hiring a Program Manager to join our supportive team and reap the benefits of some of the best career advantages in the industry. With a Program Manager Outpatient career, you get the best of both worlds: the chance to improve the lives of seniors while developing your leadership skills as the “go to person” on the team for the customer, resident, and staff.
Outpatient PT - Rehab Program Manager Aegis TherapiesOutpatient PT - Rehab Program ManagerEast Lansing, MIstrong>Aegis Therapies , one of the nation’s leading providers of contract rehabilitation and wellness services, is hiring a Program Manager to join our supportive team and reap the benefits of some of the best career advantages in the industry. With a Program Manager Outpatient career, you get the best of both worlds: the chance to improve the lives of seniors while developing your leadership skills as the “go to person” on the team for the customer, resident, and staff.
Program Manager Stride, Inc.Program ManagerLansing, MichiganProvide general leadership and be an active participant in the development, guidance, and mentorship of instructional staff by conducting regular one-on-ones and instructional-related team meetings, facilitating learning opportunities where appropriate, and supporting the creation of short-term and long-term staff development plans. Meet professional obligations through efficient work habits such as, meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrate respect for others.
Regional Sales Manager, Northeast The Hygenic CorpRegional Sales Manager, NortheastLansing, MI$120,000–$130,000 / yearThis includes creating and implementing strategies that align with business unit goals, managing key relationships at all different levels within key IDN's and leading the region's team to work collaboratively to provide critical feedback regarding market needs related to GPO agreements, competition, new product launches, validations and contract penetration. The position directs and supervises all aspects of the sales team while developing firm strategies in order to maximize the region's growth and profitability aligned with the overall company goals by providing quality sales and service to the customers.
Academic Operations Manager Stride, Inc.Academic Operations ManagerLansing, MichiganMonitor, analyze, and report on team performance, production output, quality results, backlog, SLA adherence, and support trends to identify risks, support accountability, and drive operational improvements. This position is responsible for managing team performance, resolving escalations, improving workflows, supporting operational readiness, and ensuring that academic support processes align with organizational goals and service-level expectations.