Nashville, TN30+ days ago
This role involves supervising the Help Desk team, recommending resource needs, assisting with hiring and training, conducting performance reviews, and ensuring compliance with ticket Service Level Agreements (SLAs) and team deliverables. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement and approved engagement request with Brown and Caldwell, Brown and Caldwell reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.