Time to Response ā Priority 1. | 0.5 hour. Be Structured Technology Group is a Microsoft-focused managed IT and cybersecurity provider serving small and mid-sized businesses across greater Los Angeles. Job Summary: The Technical Account Manager's (TAM) key objectives are to proactively enhance the quality of service and to help clients better leverage the Long-Term & Post-Acute Care and Acute & Payer solutions. Teamed with the Customer Success Manager and the Support Team, the TAM acts as a technical liaison between the client and the organization, facilitating the communication, advocating on client's behalf, and ensuring the right stakeholders are engaged in any project, communication and decision making. Los Angeles, CA6 days ago li>Great written & verbal communication skills - The person in this role will act as a key advisor to our company's largest clients and partners who are undertaking data ingestion, data cleansing and data integration projects. Project management abilities - The person in this role will manage long-term (multi-month) integrations, and will be responsible for setting timelines, keeping all stakeholders up to date, and independently driving the process forward. Long Beach, CA14 days ago p>Important information: FOR CANDIDATES SEEKING TO WORK IN US OFFICES ONLY: To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), Rocket Lab Employees must be a U.S. citizen, lawful U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be eligible to obtain the required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce, as applicable. Lead the Team of Teams: Run multiple active programs at once, make sound architectural calls with Chief Engineers, navigate the hardest trade-offs in pointing stability and jitter, sensitivity, and revisit, and personally dive into the most program-threatening problems alongside the team. Los Angeles, CA18 days ago The Technical Account Manager should be a solution-oriented advisor and must be able to understand and communicate advanced engineering concepts to non-technical stakeholders.u202fIn addition to serving as a technical advisor the Technical Account Manager will also help identify new opportunities where our products can better help our partners' businesses. It's important to provide timely, professional customer service while making sure the projects stay onu202ftrack.u202fCandidatesu202fwillu202falso be responsible foru202fdocumentingu202fthe client's project and keepingu202fthe team up to date on the status of the project. Los Angeles, CA30+ days ago li>Reactive Hours per Endpoint (RHe): A primary goal is to reduce the number of support tickets a client submits by proactively fixing the root causes.. - Infrastructure Depth: Advanced knowledge of Microsoft 365 (Intune, SharePoint, Azure AD), Virtualization (VMware/Hyper-V), and Networking (VLANs, Firewalls, VPNs).
p>VIP IT is looking for a client-facing Technical Account Manager (TAM) who acts as a trusted advisor, drives long-term client success, and identifies opportunities to help their clients succeed. You will own a portfolio of clients, lead strategic conversations, and ensure they are aligned with best practices, properly supported, and continuously improving. Success in this role hinges on exceptional communication skills and troubleshooting skills, the ability to establish trust with our clients, proficiency in utilizing help desk software, and the overarching goal of contributing to our reputation as a company known for delivering outstanding customer support throughout all sales and after-sales processes. SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES. The Aquatics Technical Support Specialist II is responsible for efficiently addressing customer inquiries, offering effective solutions, and providing expert guidance to product users regarding features and functionalities. |