Senior Technical Support Manager C2 Essentials IncSenior Technical Support ManagerCA$125,000–$160,000 / yearp>Tasking includes: • Leads technical support teams to resolve complex customer issues • Improves Support Processes • Manage Escalations • Mentoring, hiring, training, and setting goals for technical support personnel • Serving as the escalation point for critical issues, conducting root cause analysis (RCA), and implementing preventative measures • Developing and implementing support strategies, tools, and best practices to improve efficiency • Ensuring high levels of customer satisfaction (CSAT) and managing high-priority client relationships • Monitoring key performance indicators (KPIs) such as ticket volume, resolution time, and quality metrics to guide decision-making • Partnering with Product and Engineering teams to address recurring bugs and improve product quality. Required Qualifications • Must possess an active Department of Defense Secret clearance • Masters degree Electrical Engineer, PHD in Electrical Engineering, MBA • Minimum 15 years experience with DoD acquisition processes, in DoD/Navy program management, Industry or Government technical management, or Industry or Government business management.
Technical Support Manager C2 Essentials IncTechnical Support ManagerCA$100,000–$135,000 / yearp>Tasking includes: • Oversees technical service operations • Leading teams to resolve complex customer issues while optimizing support processes and metrics • Bridge the gap between technical teams and customers, ensuring high customer satisfaction, mentoring staff, and implementing tools to handle system issues • Managing, training, and mentoring technical support representatives • Serving as the point of escalation for complex technical issues and improving customer satisfaction • Monitoring key performance indicators (KPIs), such as ticket response times and resolution rates • Developing, implementing, and updating support policies, procedures, and documentation • Partnering with product/engineering teams to manage product releases, bugs, and feedback • Maintaining high service quality to meet or exceed Service Level Agreements. Required Qualifications • Must possess an active Department of Defense Secret clearance • Masters Degree in the field of engineering • Minimum 10 years experience in/with electric power generation, electric power distribution, electric power conversion, control system development, computer software and hardware design and implementation, circuit analysis, magnetics, and/or fiber optics.
IT Help Desk Manager Vallarta Supermarkets IncIT Help Desk ManagerSanta Clarita, CA$85,000–$100,000 / yearFor purposes of this notice, "Personal Information" means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household, or as otherwise defined under the CCPA/CPRA, including consumers, employees, and job applicants. We may collect your name, driver's license or state identification card number, passport number or other government identification number (including U.S. work authorization number), Social Security information, residence/postal address, email address(es), phone number(s), and other contact information during the application and recruitment process.
Help Desk Manager Ledgent TechnologyHelp Desk ManagerPalos Verdes, California$40–$45 / hourThe ideal candidate is a strong people leader with deep technical expertise, a customer-first mindset, and a proven ability to mentor teams and optimize IT support environments. This role is responsible for managing a team of support professionals, driving service excellence, and continuously improving support processes and performance.
Global Technical Support Manager Bentley Systems IncGlobal Technical Support ManagerCAFounded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. A key focus of this position will be nurturing your teams development by guiding them through Bentley's GTS career progression model, ensuring high-quality case handling to prevent escalations, and supporting your engineers when critical situations do arise.
Technical Support Manager - West Coast/Pacific Time Zone Tenable IncTechnical Support Manager - West Coast/Pacific Time ZoneCAp>Technical Escalation & Resolution: Investigate complex technical issues, routing them to the ideal resource and collaborating directly with R&D and Product Management for swift resolution. Data-Driven Management: Define and monitor key performance indicators (KPIs) to drive capacity planning, escalation workflows, and consistent SLA excellence.
IT Helpdesk Manager (Full Time) Piper Aircraft IncIT Helpdesk Manager (Full Time)CAThe Help Desk manager will lead, develop, and motivate a team of IT professionals to deliver excellent technical/non-technical desktop computing support with outstanding customer service, satisfaction, and timeliness within the organization's budget. Minimum of 5 to 7 years computer hardware and software technical experience, two years Windows Active Directory experience, and at least two years supervisory experience, or equivalent combination of education and experience.
Manager, Production Support & Service Reliability AccordionManager, Production Support & Service ReliabilityLos Angeles, New Yorkp>The Manager of Production Support & Service Reliability owns the production support operating model, incident management, service levels, release-watch support, escalation governance, and overall live-service quality across pods. Actual compensation packages are determined by evaluating a wide array of factors unique to each candidate, including but not limited to geographic location, skill set, years and depth of experience, education, certifications, cost of labor and internal equity.
Manager, Actuarial Support Analyst Frankenmuth InsuranceManager, Actuarial Support AnalystCAp>Education/Experience: Level 5: Bachelor's degree (B.A.) from four-year college or university; zero to two examinations completed and/or enrolled level designation from The Casualty Actuarial Society, four to six years related experience and/or training; or equivalent combination of education and experience. Essential Duties and Responsibilities: Coordinates the actuarial support analyst function by: Supervising the technical support provided by actuarial support analysts to actuarial staff and product managers.
NewManager, Operations, Neiman Marcus Fashion Island Chanel S.A.Manager, Operations, Neiman Marcus Fashion IslandNewport Beach, CAp>Career and Leadership Development: We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine CHANEL People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills. We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.
Manager, Accounting & Reporting Advisory StoutManager, Accounting & Reporting AdvisoryLos Angeles, Californiali>Oversee day-to-day accounting operations for clients including management of accounts payable and accounts receivable, processing and posting payroll, preparing and posting journal entries. https://www.stout.com/en/careers/benefits.
Aquatics Technical Support Specialist II VivoAquatics, Inc.Aquatics Technical Support Specialist IICARemote$22–$29 / hourSuccess in this role hinges on exceptional communication skills and troubleshooting skills, the ability to establish trust with our clients, proficiency in utilizing help desk software, and the overarching goal of contributing to our reputation as a company known for delivering outstanding customer support throughout all sales and after-sales processes. SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES. The Aquatics Technical Support Specialist II is responsible for efficiently addressing customer inquiries, offering effective solutions, and providing expert guidance to product users regarding features and functionalities.
Manager, Accounting & Reporting Advisory Stout Risius RossManager, Accounting & Reporting AdvisoryLos Angeles, Californiali>Oversee day-to-day accounting operations for clients including management of accounts payable and accounts receivable, processing and posting payroll, preparing and posting journal entries. https://www.stout.com/en/careers/benefits.
Supervisor - Technical Support Arthrex IncSupervisor - Technical SupportCAp>Arthrex Inc. is hiring a Supervisor - Technical Support (Remote) to oversee the daily activities of the Technical Support Representatives while ensuring world class service delivery. Ensure all team member issues and concerns are addressed in a timely manner, encourage involvement from all team members and foster a positive team environment.
IT Help Desk Analyst Vallarta SupermarketsIT Help Desk AnalystSanta Clarita, California$24–$27This role requires strong technical knowledge, effective communication skills, and a customer-focused mindset to diagnose issues and explain solutions clearly.The goal is to deliver high-quality support that reinforces Vallarta Supermarkets’ core values and enhances the overall user experience. General Duties and Responsibilities:Deliver excellent customer service by resolving technical issues in a timely and professional manner. About Vallarta Supermarkets:As of 2022, Vallarta counts on 53 stores throughout California (Ventura, Los Angeles, San Bernardino, Riverside, Kern, San Diego, Santa Barbara, Tulare, Orange, and Fresno counties), and more than 8,000 team members.
Senior IT Support Technician The Quinn Group, Inc.Senior IT Support TechnicianCA$29.10–$34.44 / hourMust possess a high degree of technical knowledge in the daily use and maintenance of a corporate Active Directory, Office 365, Office 2016/2019, Microsoft cloud collaboration tools (Teams, SharePoint, & OneDrive), virus defense solution, and possess a solid understanding of best practices regarding IT polity and security. Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
Systems Administrator Northeast Valley Health CorpSystems AdministratorSan Fernando, CAProvides support and training on the various software packages, computer equipment and peripheral devices for the computer systems, as projected upgrade needs and assesses upgrade paths for existing equipment, ensures that all facets of the system are fully operational. This role includes the installation, configuration, maintenance, and optimization of operating systems, servers, storage platforms, backup solutions, cybersecurity tools, monitoring systems, and enterprise applications.
Helpdesk Analyst Vallarta SupermarketsHelpdesk AnalystSanta Clarita, CA$24–$27 / hourThis role requires strong technical knowledge, effective communication skills, and a customer-focused mindset to diagnose issues and explain solutions clearly. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience, and other factors.
NewExperienced Customer Program Management Professional Honeywell International IncExperienced Customer Program Management ProfessionalCosta Mesa, CA$72,100–$90,050 / yearAs a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.