Customer Success Manager ARM LtdCustomer Success ManagerSan Jose, CA$262,700–$355,400 / yearDemonstrated success leading large-scale silicon programs involving CPUs, semiconductors, cloud infrastructure, server platforms, AI systems or data center technologies involving multiple engineering teams, executive customers and external partners. Acting as a trusted advisor and program leader, the CSM partners closely with customer engineering and cross-functional Arm teams to accelerate adoption of Arm technologies across next-generation hyperscaler silicon deployments.
Ethernet Customer Program Manager Intel CorpEthernet Customer Program ManagerSanta Clara, CA$160,980–$227,270 / yearBusiness group: The Central Engineering Group (CEG) is Intel''s data-driven organization that builds scalable engineering solutions across three pillars: Product Enablement (IP, tools, and methodologies), Custom ASIC (leveraging existing IP for custom silicon), and Foundry Enablement (supporting top customers and validating technologies). The Senior Technical Program Manager contributes technical expertise to the development of new products, collaborating with cross-functional teams across engineering disciplines including, but not limited to, chemical, electrical, hardware, industrial, manufacturing, mechanical, process, software, and technology platforms.
Sr. Engineering Manager - Customer Experience Intelligence CXI Databricks IncSr. Engineering Manager - Customer Experience Intelligence CXIMountain View, CAYou'll turn customer and Support signals into real business outcomes - unlocking measurable improvements in deflection, resolution speed, and customer satisfaction - while helping product teams strengthen reliability through actionable insights. Founded by engineers and grounded in customer obsession, we embrace every opportunity to tackle complex technical challenges - from creating next-generation UI/UX for interacting with data to scaling our services across millions of virtual machines.
Customer Success Manager, Performance Advertising Creatify LabCustomer Success Manager, Performance AdvertisingMountain View, CaliforniaCreatify is building the world’s first end-to-end AI advertising agent—a platform that automates the entire video ad lifecycle, from scripting and avatar-led generation to testing, optimization, and publishing across Meta, TikTok, YouTube, and more. We have raised $24M in funding from leading Silicon Valley firms including WndrCo, Kindred Ventures, Millennium New Horizons, NFDG, Comcast Ventures, Creator Ventures, Leadout Capital, Hat Trick Capital, and many more.
Senior Manager, Customer Success Everpure, IncSenior Manager, Customer SuccessSanta Clara, CA$134,000–$252,000 / yearDrive Retention & Subscription Value: Oversee post-sales service delivery for mid-market accounts, collaborating closely with Renewals and Sales leadership to proactively identify expansion opportunities and mitigate retention risks. Strategic Ecosystem & Risk Management: Strong proficiency in navigating complex cross-functional landscapes, partnering with Sales and Renewals leaders, and executing proactive health-score governance and executive escalation management.
Customer Success Manager ChipAgentsCustomer Success ManagerSan Jose, CaliforniaRun regular Technical Review Meeting (TRM) and Management Review Meeting (MRM) with engineering leads and management to align on objectives, roadmap, and explore collaboration opportunities. You'll work alongside our Business Development, Applications Engineering, and R&D teams to make sure every account succeeds and use your findings to shape our product roadmap.
NewCustomer Success Manager II (RapidScale) Cox Enterprises IncCustomer Success Manager II (RapidScale)San Jose, CA$81,400–$122,000 / yearThis role partners closely with Sales, Delivery, Operations, Consulting, Engineering, and Support to ensure customers receive consistent service, realize ongoing value from their investments, and are well positioned for long-term success. RapidScale is evolving Customer Success into a core, revenue-adjacent capability focused on ensuring customers realize measurable business outcomes, improving customer retention, and supporting long-term growth.
Staff Program Manager - Customer Success Intuit IncStaff Program Manager - Customer SuccessMountain View, CA$158,000–$214,000 / yearExecute Flawlessly: Drive execution with precision, using metrics, principles, and risk mitigation strategies to ensure the work stays on track and delivers measurable business outcomes for our global customers. Organize and Mobilize: Build the right team for the work, instill operational discipline, and establish clear roles, accountability, and workflows that keep everyone aligned and moving fast.
NewCustomer Success Principal Program Manager Intuit IncCustomer Success Principal Program ManagerMountain View, CA$178,000–$241,000 / yearExecute Flawlessly: Drive execution with precision, using metrics, principles, and risk mitigation strategies to ensure the work stays on track and delivers measurable business outcomes for our global customers. Organize and Mobilize: Build the right team for the work, instill operational discipline, and establish clear roles, accountability, and workflows that keep everyone aligned and moving fast.
Customer Onboarding Manager ID.me IncCustomer Onboarding ManagerMountain View, CA$175,000–$205,000 / yearThis role supports ID.me''s strategic and enterprise accounts - including government agencies, healthcare organizations, and large commercial customers - and requires the ability to manage complex, high-stakes implementations with multiple stakeholders across technical, legal, and executive functions. The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role.
Senior Customer Technical Program Manager - AI Datacenter NVIDIA CorpSenior Customer Technical Program Manager - AI DatacenterSanta Clara, CACommunicate program health, risks, and key issues proactively to customers, internal partners, and leadership across Hardware, Software, Operations, Business, Quality, Sales, and Product teams-keeping everyone aligned while moving at full speed. Serve as the face of NVIDIA to the customer, leading program kick-offs, technical deep dives, design reviews, issue and bug tracking, qualification and validation efforts, and status updates throughout the product lifecycle.
Customer Success Manager - Fraud/AML Strategy Datavisor IncCustomer Success Manager - Fraud/AML StrategyMountain View, CAWith an open SaaS platform that supports easy consolidation and enrichment of any data, DataVisor's fraud and anti-money laundering (AML) solutions scale infinitely and enable organizations to act on fast-evolving fraud and money laundering activities in real time. Your responsibilities include monitoring detection system performance, advising on best practices for using machine learning models, rules engine, and device intelligence signals, and identifying opportunities to reduce fraud or money laundering risks and streamline operations.
Senior Customer Success Operations Manager - Technology NVIDIA CorpSenior Customer Success Operations Manager - TechnologySanta Clara, CAYou will develop workflows, prototypes, automations, and other digital assets where appropriate, while partnering with Engineering, Product, IT, Sales Operations, Tech Operations, and external partners to deliver production-grade capabilities that enhance customer and partner adoption and engagement. We are seeking an innovative Senior Customer Success Operations Manager - Technology to help scale NVIDIA's Customer Success operating model through digital solutions that improve customer and partner platform adoption and value realization.
Enterprise Customer Success Manager Auditoria.AIEnterprise Customer Success ManagerSanta Clara, CACustomer Referenceability: Build trusted relationships with key customer stakeholders to drive advocacy, referenceability, and participation in marketing, sales, and retention initiatives (case studies, testimonials, webinars, reference calls, etc.). Strategic Advisory & Value Realization: Act as a strategic advisor to senior executives (CFO, VPs of Finance, Controllers) to align our AI Agent capabilities with their business goals, mapping technical ROI to strategic business outcomes.
NewCustomer Care Manager - State Farm Agent Team Member Du Vo - State Farm AgentCustomer Care Manager - State Farm Agent Team MemberMountain View, CAFull timeSeeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference.
Sr. Manager, Customer Care QcellsSr. Manager, Customer CareSanta Clara, CAFull timeMobility Standing 20% of time Sitting 70% of time Walking 10% of time Strength Pulling up to 10 Pounds Pushing up to 10 Pounds Carrying up to 10 Pounds Lifting up to 10 Pounds Dexterity (F = Frequently, O = Occasionally, N = Never) Typing F Handling F Reaching F Agility (F = Frequently, O = Occasionally, N = Never) Turning F Twisting F Bending O Crouching O Balancing N Climbing N Crawling N Kneeling N . Headquartered in Irvine, California, HQCA has been rapidly expanding its business in North America through the expansion of products and solutions, including distributed energy solutions, direct-to-homeowner solar sales and financing, and EPC services.
Customer (Hyperscalers) Program/Product Manager Renesas Electronics CorpCustomer (Hyperscalers) Program/Product ManagerSan Jose, CAAs the industry's leading expert in embedded processing with unmatched quality and system-level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog & Connectivity, and Power. Products include high-performance digital power VRMs, multiphase controllers, Smart Power Stages (SPS), Vertical Power Stages (SPS with integrated capacitors and multiple silicon die), Power Towers (power modules integrating multiple SPS-equivalents with capacitors and inductors), and power MOSFETs.
Customer Onboarding Manager ID.meCustomer Onboarding ManagerMountain View, CA$175,000–$205,000 / yearThis role supports ID.me's strategic and enterprise accounts - including government agencies, healthcare organizations, and large commercial customers - and requires the ability to manage complex, high-stakes implementations with multiple stakeholders across technical, legal, and executive functions. The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role.
Customer Success Manager Selector Software, IncCustomer Success ManagerSanta Clara, CAThis includes how other customers are leveraging the platform;Subject matter expert on our product, knowing the specifics and functionalities, and understanding common use cases and best practices; Assist in the creation of customer facing documentation that will be used for training and/or user guides; Provide weekly health checks to ensure the customer's environment is in a reliable and healthy state; Track customer adoption, sentiment, and adoption; Implementation management: Ensure assigned new customers are seamlessly launched/go live on the initially agreed upon date with high customer satisfaction; Maximizing customer value: Generate referrals, sales references, and public-speaking opportunities from existing customers in-line with quarterly goals. Experienced with designing SQL queries to extract, validate, and analyze data; Working knowledge of networking protocols and cloud compute infrastructure; Experience working with Cisco, Juniper, or similar network equipment; Excellent problem-solving and troubleshooting skills; Strong communication and customer service skills.
Customer Development Manager Ryder System IncCustomer Development ManagerSan Jose, CAThe Customer Development Manager FMS position is responsible for the management of assigned accounts in the Business Unit (BU); the education/development of customer interest in additional Ryder services (including: Full Service Lease, Programmed Maintenance, Lease Financing, Fleet Management Services and Dedicated Contract Carriage) by utilizing the Ryder Sales Process. Compensation Information: The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.
HVAC Service Manager Kya Services, LLCHVAC Service ManagerSan Jose, CA$100,000This role provides strategic leadership to service teams, oversees daily operations, develops talent, and maintains strong client and vendor relationships while supporting company growth and profitability. Work Environment: The position requires work both in office, on phone and email as well as time in field managing the performance of technicians, customer relationships as well as trouble-shooting service work in field as needed.
Senior Customer Program Manager - AI Platform NVIDIA CorpSenior Customer Program Manager - AI PlatformSanta Clara, CAAct as the primary customer interface, facilitating program kick-offs, technical discussions, design reviews, issues/bug tracking and resolution, customer qualification/validation efforts, and status updates throughout the product lifecycle. The ideal candidate will bring strong technical program management expertise, a solid engineering background, and the ability to thrive in fast-paced environments while ensuring successful outcomes for both internal teams and external collaborators.
Senior Manager, Customer Success (Money) Intuit IncSenior Manager, Customer Success (Money)Mountain View, CA$160,000–$217,000 / yearAct as a strategic partner between Customer Success, Sales, Product, and Support teams to ensure a seamless customer journey for clients managing multi-location operations, supply chain challenges, and service-based revenue models. Drive customer adoption, retention and expansion by developing scalable engagement strategies, optimizing onboarding, and improving customer health scores for mid-market businesses with complex operations.
Digital Customer Success Project Manager Proofpoint IncDigital Customer Success Project ManagerSunnyvale, CAOver 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. How We Work: At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate.
Manager, Customer Solution Architect and Application Engineering NVIDIA CorpManager, Customer Solution Architect and Application EngineeringSanta Clara, CAWhat We Need to See: Expertise in thermal, mechanical, and electrical (TME) engineering, with experience ranging from nano-electronic and micro-mechanical board design to the integration of large-scale Automotive and Robotic systems. Lead a team working alongside hardware design, firmware, software, sensors validation and AI algorithm teams to integrate NVIDIA's Embedded solutions into our customers' products.
Manager, Customer Solution Architect And Application Engineering NvidiaManager, Customer Solution Architect And Application EngineeringSanta Clara, CAWhat We Need to See: Expertise in thermal, mechanical, and electrical (TME) engineering, with experience ranging from nano-electronic and micro-mechanical board design to the integration of large-scale Automotive and Robotic systems. Lead a team working alongside hardware design, firmware, software, sensors validation and AI algorithm teams to integrate NVIDIA's Embedded solutions into our customers' products.
RETAIL CUSTOMER SERVICE SUPERVISOR (FRONT END SUPERVISOR) Micro CenterRETAIL CUSTOMER SERVICE SUPERVISOR (FRONT END SUPERVISOR)Santa Clara, CAFull timeParticipate in front end staffing, training and scheduling activities to ensure competent associates are hired to properly service our customers; communicate any issues to operations management. Provide regular coaching and feedback to associates in regards to customer satisfaction and appropriate sales presentation to ensure desired operations results and metrics are understood and being met.
Senior Customer Technical Manager eGain CorpSenior Customer Technical ManagerSunnyvale, CA$140,000–$190,000 / year3 to 5 years in a technical customer-facing role (Technical Support, Technical Account Management, Solutions Engineering, or Professional Services). Collaborate with cross functional teams to address adoption gaps and resolve systemic issues affecting multiple customers.
Customer Service Associate and Vender Management Inventory Specialist TheogCompaniesCustomer Service Associate and Vender Management Inventory SpecialistSalinas, CA$61,984–$74,984 / yearUnder the direct supervision of the Customer Service Manager and in coordination with the VMI Lead, this position is responsible for managing service relationships with assigned organicgirl customers while supporting vendor-managed inventory activities. Provide proactive communication to assigned customers regarding late orders, product shortages, raw supply updates, substitutions, allocation decisions, and other service-related matters.
Senior Customer Program Manager Aeva Technologies Inc.Senior Customer Program ManagerMountain View, CA$182,000–$245,000 / yearRole Overview: The Senior Customer Program Manager is responsible for facilitating all program deliverables and serves as the day-to-day contact for key accounts, building trust and rapport while identifying and documenting areas of opportunity and highlighting best practices. Within the range, the successful candidate's starting base pay will be determined based on factors including job-related skills, experience, certifications, qualifications, relevant education or training, and market conditions.
Customer Quality Manager Amphenol Communications SolutionsCustomer Quality ManagerSanta Clara, CA$100,000–$189,260 / yearAmphenol High Speed Products Group is the market leader for high speed, high bandwidth electrical connectors for the Telecom/Datacom market (Mobile Networks, Storage, Servers, Routers, Switches, etc.). Manage customer quality requirements through documentation review, process capability/control review with manufacturing locations, and participating in development engineering phase gate management review activities.
Manager, Customer Enablement Engineering - Networking NVIDIA CorpManager, Customer Enablement Engineering - NetworkingSanta Clara, CAYou will play an exciting role that allows you to Manage/lead customer enablement engineers of NVIDIA-Cumulus Linux and take full ownership of tasks to drive the joint success of ground breaking solutions in Data Center networking technologies. You will be part of a multifaceted Software Team responsible for the qualification of the Network Operating System software and serve as the key link between NVIDIA customers and the engineering team and engage with executives at all levels both inside NVIDIA and with customers/partners.
Senior RMA Customer Experience Manager NVIDIA CorpSenior RMA Customer Experience ManagerSanta Clara, CAServe as Lead: Trainer and support for other case managers on program, process, customer interface and working internally as new programs develop for NPI and implemented into our global customer service team. Uptime and Buffer Stock: Track key customer installations uptime and work with planning team to maintain buffer stock near customer sites to proactively address potential supply shortages.
Project Manager - Customer Programs Amphenol Communications SolutionsProject Manager - Customer ProgramsSanta Clara, CARESPONSIBILITIES: NPI Manager to assume overall responsibility for all activities related to the smooth, efficient and successful launch of new products for the Power Solutions business, including prototype/initial builds, documentation required for appropriate processes, fixtures and tooling, final package for test engineering, and introduction into manufacturing. Good communication skills, proficiency with Microsoft office (Word, Excel, Outlook and PowerPoint, GANTT charts etc.), the ability to integrate with cross functional teams globally and a willingness to "roll up your sleeves" to get the job done.
Customer Success Manager WeBoxCustomer Success ManagerSan Jose, CAWeBox is seeking an experienced, sales-oriented customer success manager to grow existing accounts within the corporate meal division which includes individual box meals, catering, pantry programs, etc. Data-driven approach with basic skills in using CRM tools (e.g., HubSpot, Salesforce) and Excel/Sheets for reporting.
Senior Manager, Foundry Customer Quality & Reliability Samsung SemiconductorSenior Manager, Foundry Customer Quality & ReliabilitySan Jose, CA$189,000–$301,000 / yearThe Foundry Customer Quality & Reliability (Q&R) role is responsible to collaborate with foundry customer and relevant team for implementation of customer metrics as well as and identification and swift resolution of product quality and reliability issues, This position has responsibility for Foundry Quality & Reliability related reporting directly to the VP of Engineering. Track customer-specific reliability expectations and qualification methodologies driven by their strategic direction, and communicate findings to internal engineering teams to ensure alignment with foundry capabilities and enhance competitiveness.
Senior Manager, Product Management, Customer Success Intelligence, AWS Specialist and Partner Organization Amazon.com IncSenior Manager, Product Management, Customer Success Intelligence, AWS Specialist and Partner OrganizationMountain View, CAAWS is seeking an experienced and strategic Senior Manager, Product Management, to lead the CS Intelligence team within the Customer Success Center of Excellence (CS COE), a critical function within the AWS Specialists & Partners (ASP) organization. This leader must be comfortable operating in ambiguity, making high-judgment sequencing decisions across a complex roadmap, and delivering through influence across engineering teams, field organizations, product teams, and partner ecosystems.
Customer Account Manager - SMB Interviewstreet IncCustomer Account Manager - SMBSanta Clara, CA$100,000–$125,000 / yearThis sales role is eligible for incentive-based pay, with an annual total potential earnings range of $100,000 to $125,000, including base salary and incentive-based compensation (based on quota attainment). People at HackerRank care deeply about the impact of their work and sweat the small details so our customers can be wildly successful with products they genuinely love to use.
Customer Success Manager, Indirect Tax Thomson Reuters CorpCustomer Success Manager, Indirect TaxSan Jose, CA$93,100–$172,900 / yearFinally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Principal Program Manager - Tech, Customer Success Center of Excellence, AWS Specialist and Partner Organization Amazon.com IncPrincipal Program Manager - Tech, Customer Success Center of Excellence, AWS Specialist and Partner OrganizationMountain View, CAThis is a highly operational role that requires technical fluency to communicate effectively across multiple stakeholder teams about customer success tooling the Customer Success Intelligence team is building, engage with account teams, GTM specialist teams, and service teams without requiring translation from other team members. This role manages execution-oriented initiatives that span multiple teams while maintaining deep technical understanding of our services to effectively coordinate across stakeholders including (e.g., account teams, GTM specialists, service teams) and resolve blockers.
Customer Success Manager SoundHound AICustomer Success ManagerSanta ClaraRemoteDepending on the next chosen career path, develop relationships with clients and tool expansion such as Salesforce (AM), begin to learn technical aspects of the system (PM), or begin to assist with ADD and maintain/create RDD documents (Design). You would join a team that is passionate about giving white glove service to these clients, looking for opportunities to improve their applications, and build great relationships with their stakeholders.
Customer Success / Key Account Manager GaeaCustomer Success / Key Account ManagerSanta Clara, CAThe Customer Success and Key Account Manager is a mid-level position who will serve as the functional relationship owner to successfully engage and expand client relationships and to ensure clients derive maximum value from our services. BS/BA or in Business Management, Marketing or Computer Engineering or related field or have equivalent work experience in lieu of a degree in the Enterprise Cloud Solutions consulting.
NewCustomer Experience Manager LumenisCustomer Experience ManagerSan Jose, CA$3–$7 / hourFull timeThe CXM combines and expands upon traditional Sales Support and Installation/Training functions into a single, customer-facing role focused on strengthening relationships, driving customer success, and contributing directly to business growth. As we shift from a transactional support model to a more proactive, relationship-driven, and revenue-generating approach, this role is designed to provide true ownership of the customer lifecycle post-sale.
Sales & Service Manager Prudential Overall SupplySales & Service ManagerMilpitas, CAPrudential Overall Supply is seeking a results-driven Sales & Service Manager to lead and develop a team of Customer Sales Representatives and Route Managers. This role is critical to driving customer satisfaction, retention, and district growth through strong leadership, coaching, and operational excellence.
Service Manager Tesla IncService ManagerSunnyvale, CA$108,000–$192,000 / yearThey act as brand ambassadors, delivering an exceptional experience to customers, managing day-to-day operations, and proactively developing team members to reach their full potential. Embrace change, excel in high-pressure situations, exhibit strong prioritization and time management skills, and combine analytical thinking with hands-on problem-solving and a customer-service mindset.
Principal, Product Manager, Customer Growth Walmart IncPrincipal, Product Manager, Customer GrowthSunnyvale, CA$143,000–$286,000 / yearThis leader will own strategy, roadmap, experimentation, and execution for products leveraging behavioral signals, machine learning, and optimization systems to improve engagement, retention, frequency, and wallet share. About the Team We are building an AI-enabled Customer Growth platform focused on improving customer engagement, retention, and lifetime value across digital and omnichannel experiences.
Staff, Product Manager, Customer Growth Walmart IncStaff, Product Manager, Customer GrowthSunnyvale, CA$143,000–$286,000 / yearThis leader will own strategy, roadmap, experimentation, and execution for products leveraging behavioral signals, machine learning, and optimization systems to improve engagement, retention, frequency, and wallet share. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Senior Service Center Manager Enviri CorpSenior Service Center ManagerSan Jose, CA$115,000–$125,000 / yearIf you have a difficulty applying for any job posted on Harsco Clean Earth's website because a disability prevents you from using the online system, Clean Earth offers the following alternate application procedure: Call toll free (833) 209-2659 and leave your name, phone number, city and state of residence. Clean Earth is a leading provider of environmental services in the United States providing remediation, disposal, recycling, and beneficial reuse solutions for hazardous and non-hazardous waste, contaminated soil, and dredged material.
HVAC Service Manager Bellows Plumbing, Heating, Cooling & ElectricalHVAC Service ManagerSanta Cruz, CAThe HVAC Service Manager is responsible for overseeing the daily operations of our residential and light commercial HVAC service team, including service, repair, and replacement work. Bellows is growing, and we are looking for a leader who wants to grow with us while driving performance, developing a strong team, and delivering excellent service to our customers.
State and Local Tax Financial Services Manager PricewaterhouseCoopers LLPState and Local Tax Financial Services ManagerCA$99,000–$266,000 / yearA career in our State and Local Tax Financial Services practice, within State and Local Tax services, will provide you with the opportunity to help our clients solve their business issues related to business restructuring, adoption of new tax laws, and communicating local tax developments. As a Manager you supervise, develop, and coach teams, manage client service accounts, and drive assigned client engagement workstreams by independently solving and analyzing complex problems to develop top-quality deliverables.