Nashville, TN30+ days ago
Bachelor's degree in Technical Communications, English, Computer Science, or equivalent practical experience • 5-8 years of experience as a Technical Writer in a software product environment • Proven experience producing API, SDK, and developer platform documentation • Proven experience establishing and implementing information architecture • Proven experience creating API references, developer portals, and integration guides for cloud services (preferably Azure) • Proficient in written and visual communications, including the ability to produce professional technical diagrams and visual flows • A portfolio of clear, concise technical writing that demonstrates the ability to explain complex topics to different audiences • Ability to interpret and document OpenAPI/Swagger specifications • Proficient in Microsoft365 (Word, PowerPoint, Teams, SharePoint) • Desired familiarity with Confluence, Azure, Visio, Figma, Kiro. To lead the end-to-end documentation program, the ideal candidate will: • Have a proven track record of creating technical product documentation from scratch, working in a "greenfield" environment, and setting direction • Possess strong technical aptitude to understand complex technical concepts (API specs, code samples, system architecture) and translate them into clear, accessible content for various audiences • Act as a bridge between Engineering and Product, proactively interviewing SMEs to extract knowledge, identify content needs, produce documentation, and oversee the review process.