Amsterdam, NY30+ days ago
p>• Bring Broadview's mission to life, ensuring member experience is second to none • Model and coach branch team on deepening member relationships, member advocacy, and business development • Build relationships with commercial clients, partnering with Commercial Lending and Business Development • Collaborate with other departments and CUSOs on delivery of exceptional concierge member service • Advance employee development and succession planning through regular performance appraisals, feedback, and by creating individual development plans • Ensure ongoing training and development of staff through direct observations, meetings, reviewing dashboards, development plan progress, goals, and overall performance to yield strong individual and team results • Maintain knowledge of all current Credit Union products, services, policies, procedures, and NCUA regulations • Achieve branch operational objectives and take accountability for the team's compliance with all Credit Union policies, procedures, and audits • Monitor internal and external building and grounds maintenance to ensure positive and safe member and staff experience • Assist in the recovery and restoration of tasks assigned in a disaster recovery situation, as well as regular disaster recovery testing • Establish, model, and lead a positive presence within the community by delivering the Broadview brand with every member interaction, including any community/volunteer events, committees, and council representation. Have an Associate degree in Business or related field preferred and a minimum of three years of Branch Management experience, or equivalent combination of experience and education.