p>Required Qualifications: • 8+ years of experience in a fast-paced, high-growth environment (fintech or similarly regulated industry preferred) • Strong technical background with hands-on experience in: • SQL / MySQL • Python/Java or similar backend programming languages • Demonstrated experience building operational reporting and dashboards to support Voice of the Customer (VOC) or customer experience initiatives • Experience working with modern analytics and data platforms such as Snowflake, Hex, Looker, or similar tools • Demonstrated experience working with AI and LLM-based systems, including: • Model integration and orchestration • AI-assisted workflows or automation • Evaluation of model performance and quality • Experience designing and supporting complex system integrations • Proven ability to work cross-functionally with Product, Engineering, and Operations. • Partner directly with Product and Engineering to design and build AI-powered tools that: • Reduce Consumer Operations OpEx • Improve agent efficiency and response quality • Enable smarter routing, triage, and decision support • Lead proof-of-concept development, pilots, and scaled rollouts of AI-enabled solutions.