p>CORE/COMPAS Reports User Support: Position completes troubleshooting, research and resolution of any incident tickets or user requests, provides assistance to the CORE/COMPAS Tier I Help Desk in addressing user questions in this area, and provides audit reporting and compliance monitoring of infoAdvantage/Insight application use, in conformance to established agency, state and other security policies.
CORE/COMPAS Reports System Testing:
Position facilitates design, testing, and implementation of configuration and reporting requests for the lnfoAdvantage/Insights application according to established change management procedures, and provides alternate solutions to users as appropriate when configuration to the business need is not technically possible within the system operating.