What You Will DoOwn Technical Strategy for Enterprise CustomersServe as a trusted technical advisor to customer stakeholders across IT, HR, Finance, and EngineeringGuide customers on system architecture, integrations, data flows, and platform best practicesHelp customers plan for scale and future-state use casesDrive Implementation Quality & Platform AdoptionEnsure alignment between what was sold and what is implementedSupport complex deployments and configuration decisionsIdentify opportunities to expand usage across workflows, integrations, and custom solutionsLead Technical EngagementsRun architecture reviews, workshops, and solution sessionsDiagnose gaps in customer implementations and recommend improvementsTranslate business requirements into clear, scalable technical solutionsEvangelize Rippling as the System of RecordContinuously position Rippling as the central platform for managing and automating business processesEngage new and evolving stakeholders (e.g., IT, Finance, Engineering leaders) as customer priorities shiftReframe Rippling's value from point solutions to a broader platform strategyPartner with Account Managers to identify and support expansion opportunities through technical validation and solutioningPartner Cross-FunctionallyWork closely with Account Management, Implementation, Product, and Engineering teamsProvide actionable product feedback based on customer needsSupport escalations by identifying root causes and driving resolutionDrive Long-Term Customer OutcomesProactively identify risks and opportunities within accountsHelp customers optimize their systems and improve operational efficiencyContribute to retention, expansion, and overall customer successQualificationsRequired5+ years of experience in Solutions Architecture, Sales Engineering, Technical Consulting, or similar rolesExperience working with enterprise SaaS customers, preferably in a post-sales capacityStrong understanding of APIs, integrations, and system designAbility to translate business requirements into technical solutionsExperience influencing stakeholders across technical and business functionsPreferredExperience with HRIS, ERP, or similar business systemsFamiliarity with integration platforms (e.g., Workato, Mulesoft)Experience with identity systems (e.g., Okta, Active Directory)Exposure to data platforms (e.g., Snowflake, Databricks)Why This Role MattersAs Rippling continues to expand upmarket, customers increasingly expect not just software, but ongoing technical partnership and strategic guidance. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.*Commission is not guaranteed Apply nowSalesAustin, TXNew York, NYSan Francisco, CARemote (United States)Share on:Apply now.