Law Enforcement Center, MN17 days ago
Administer host system for telephony appliances; Maintain voice mail trees and ACD groups; Support TDM and VoIP telephony platforms; Support adds, moves, and changes of call features and voice mail boxes; Manage support of mobile devices; Monitor systems using trend analysis and capacity planning; Establish and monitor critical check points, Provide thresholds and criteria for management exception reporting; Perform scheduled backups for telecom appliances; Perform technology needs analysis; Oversee hardware procurement, asset tracking, management and disposal of all network appliances; Conduct annual inventory; and. MINIMUM QUALIFICATIONS: This position requires a Bachelors degree in Information Technology or related field and four (4) years of experience installing, operating or maintaining communications network/telecom hardware or software; OR, an Associate degree in Information Technology or related field and six (6) years of experience installing, operating or maintaining communications network/telecom hardware or software; OR, an equivalent combination of education and job-related work experience that totals eight (8) years of experience installing, operating or maintaining communications network/telecom hardware or software.