proficient problem solving, troubleshooting, and documentation skills, including complex technical issues; experience with computer troubleshooting, LAN/WAN environments, and network troubleshooting; experience with helpdesk ticketing systems; knowledge of/experience with Microsoft Windows 11, Windows Server, Microsoft 365, DNS, DHCP, TCP/IP, Azure cloud technologies, and Active Directory, user accounts, and permissions; knowledge of computer and network security principles; requires confidentiality due to access to personal and technological information; visual and auditory skills; must be capable of lifting equipment of 50 lbs. Skill(s): Communicates clearly in English; strong writing and verbal communication skills; strong interpersonal skills; proficient reading, writing, grammar, and mathematics skills; strong time management and organizational skills; proficient technical knowledge and skills to support bank's hardware, software, and networking, including support for various PCs, laptops, printers, phones, mobile devices, etc.