SLP Patient Recovery Specialist Encompass Health Rehabilitation Hospital of AmarilloSLP Patient Recovery SpecialistAmarillo, TXOurrecognitions,includingbeingnamedoneof the "World's Most Admired Companies" and receiving the Fortune 100 Best Companies to Work For® Award, make us immensely proud. Whether you're beginning your career or a seasoned Speech Pathologist looking for a nurturing environment to call home, we're confident you'll feel the difference the moment you join our team.
Speech Therapy Rehabilitation Specialist Encompass Health Rehabilitation Hospital of AmarilloSpeech Therapy Rehabilitation SpecialistAmarillo, TXOurrecognitions,includingbeingnamedoneof the "World's Most Admired Companies" and receiving the Fortune 100 Best Companies to Work For® Award, make us immensely proud. Whether you're beginning your career or a seasoned Speech Pathologist looking for a nurturing environment to call home, we're confident you'll feel the difference the moment you join our team.
NewPatient Access Specialist Ensemble Health PartnersPatient Access SpecialistAmarillo, TX$17–$18.15 / hourJob Responsibilities: Patient Access staff are responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving, and processing physician orders, and utilizing an overlay tool while providing excellent customer service as measured by Press Ganey. Responsible for accurately screening of medical necessity using the Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment of test by Medicare and distribution of the ABN as appropriate.
NewPatient Access Specialist (PRN) Ensemble Health PartnersPatient Access Specialist (PRN)Amarillo, TX$17–$18.15 / hourJob Responsibilities: Patient Access staff are responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving, and processing physician orders, and utilizing an overlay tool while providing excellent customer service as measured by Press Ganey. Responsible for accurately screening of medical necessity using the Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment of test by Medicare and distribution of the ABN as appropriate.
Clinical Support Specialist BSA Harrington Cancer CenterClinical Support SpecialistAmarillo, TexasBSA Harrington Cancer Center is a state-of-the-art, 48,000-square-foot facility with two new linear accelerators for radiation treatments, 24 patient exam rooms, 28 heated chemotherapy infusion chairs, and three private infusion rooms for families. BLS certification must be obtained within 14 days of hire or transfer into the role and prior to providing direct patient care.
Reader/Scribe Support Specialist Amarillo CollegeReader/Scribe Support SpecialistAmarillo, TX$16.99–$25.48 / hourWe are seeking our next Part-Time Reader/Scribe Support Specialist who will be all-in on our mission and who is responsible for delivering high-quality student service by supporting both office operations and providing direct assistance in classroom and testing environments. The individual in this role will serve as a vital point of support for students with disabilities by reading aloud exam questions or course materials, accurately recording responses, and taking notes to ensure full access to instruction.
Manufacturing Floor Support Specialist Express Employment Professionals - AmarilloManufacturing Floor Support SpecialistAmarillo, TXLocation: Multiple openings • Pay: Starting at $18/hour • Schedule: Full-Time • Employment Type: Temp-to-Hire • Pay Frequency: Weekly pay. Apply through Express Employment Professionals today and step into a role where you can learn, contribute, and grow.
NewLevel II Tech Support Specialist AMA TechTelLevel II Tech Support SpecialistAmarillo, TXAMA TechTel is a growing telecommunications company in Amarillo, Texas, seeking a Level II Technical Support Representative for its Technical Support department. The role involves monitoring various communication products, resolving technical issues from customers, and ensuring high levels of customer satisfaction.
Clinical Support Specialist Ardent Health Partners LLCClinical Support SpecialistAmarillo, TXJoin our team as a day shift, full-time Harrington Physicians Clinical Support Specialist in Amarillo, TX. Thrive: We empower our team with career growth opportunities, tuition as.
Field Project Controls Specialist Scheduling Aspen Technical Staffing, IncField Project Controls Specialist SchedulingClaude, TXThe Field Project Controls Specialist Scheduling is an experienced-level project controls professional responsible for supporting and maintaining project scheduling activities at the field site. The ideal candidate will possess strong EPC project experience and a deep understanding of scheduling methodologies, critical path analysis, earned value management, and schedule forecasting.
Seasonal, Operations Technical Specialist (Part Time) H&R Block IncSeasonal, Operations Technical Specialist (Part Time)Amarillo, TXWorking closely with District Operations Coordinators (DOCs), Technology Implementation Analysts (TIAs), and field leadership, you'll play a critical role in successful office openings, daily operations, and seasonal closures. Perform routine building maintenance such as replacing light bulbs and ceiling tiles, cleaning HVAC vents, repairing minor physical damage, resolving minor plumbing issues, and conducting minor low-voltage electrical work.
Specialist Poison Information Texas Tech UniversitySpecialist Poison InformationAmarillo, TXNo 290X66N46FX, 46NXThe Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.
NewSr SC Capital Projects Specialist Xcel Energy IncSr SC Capital Projects SpecialistAmarillo, TX$97,600–$138,400 / yearAs a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. Experience supporting the sourcing, negotiation, and administration of EPC, construction, and major equipment contracts for capital projects, with an understanding of commercial risk allocation, pricing structures, and contract management principles.
NewPrincipal SC Capital Project Specialist Xcel Energy IncPrincipal SC Capital Project SpecialistAmarillo, TX$112,000–$159,400 / yearDemonstrate experience developing, negotiating, and administering Engineering, Procurement, and Construction (EPC) contracts for large-scale capital projects, including commercial risk allocation, pricing structures, scope management, change orders, and contract claims resolution. As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states.
Contract Specialist CACIContract SpecialistAmarillo, TexasPay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Effectively work with Legal Counsel in the prevention and resolution of subcontract issues and disputes formation, bid, evaluation, award, and administration of various types of purchase orders/subcontracts for goods and/or services.
Preparedness and Response Specialist Texas Health and Human Services CommissionPreparedness and Response SpecialistAmarillo, TX$4,020.33–$5,178Upon request, deploy to the Texas Division of Emergency Management (TDEM) Disaster District Emergency Operations Centers (DDEOCs), monitoring for Emergency Support Function 8, Public Health and Medical (ESF-8) needs/issues, providing situational awareness to DSHS PHR 1 and the DSHS State Medical Operations Center (SMOC). Brief Job Description: Under the supervision of the Public Health Region 1 Supervisor III, Preparedness and Response Planner, the Program Specialist III functions as a member of the regional Preparedness and Response team.
Contract Specialist CACI International IncContract SpecialistAmarillo, TX$68,400–$143,700 / yearQualifications: Required: • Five (5) to twelve (12) years of related experience; or, an equivalent combination of education and experience • DAWIA certification in contracting or FAC-C; or, equivalent experience and training • Demonstrated experience in administration of large, small, and moderate size procurements • Working knowledge of change management procedures pertaining to requests for proposals (RFPs) and modifications to purchase orders/contracts/subcontracts, and dispute resolution • Familiarity with the Department of Labor Requirements for the Service Contract Act • Demonstrated experience in commercial and/or government contracting • Demonstrated experience in the formation, negotiation, award, and administration of all types of purchase orders/subcontracts within a multi-functional environment • Demonstrated experience in developing and negotiating a variety of subcontract types, fee arrangements, terms, and conditions • Demonstrated ability to interface with individual customers representing one or more affected organizations • Ability to effectively communicate in both an oral and written manner with both internal and external customers of varying professional level; and • Ability to work in a fast-paced, ever-changing environment with numerous deadlines and expectations. Responsibilities: As a Contract Specialist, you will: • Perform contract awards and administration tasks • Work all aspects of implementing compliant procurements in accordance with the approved procurement system • Execute formation, bid, evaluation, award, administration, and closeout of various types of large, highly complex purchase orders/contracts/subcontracts for goods and/or services • Anticipate and resolve complex issues in creative and effective ways • Participate in long-term planning activities with functional organizations involving multiple procurements requiring knowledge of acquisition strategies, procurement staffing capabilities and lead time requirements • Effectively work with Legal Counsel in the prevention and resolution of subcontract issues and disputes • Negotiate, award, manage and administer purchase orders/subcontracts • Interface with functional units, customers, auditors, and subcontractors • Provide purchase orders/contract/subcontract interpretations and assist with financial, legal or technical issues, as required.
Controls Specialist - Data Center System OneControls Specialist - Data CenterClaude, TX$50–$60 / hourDiagnose faults impacting critical infrastructure including Chillers and cooling systems, Switchgear and power distribution, Backup generators, Pumps and HVAC equipment. System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America.
Project Financial Controls Specialist M. A. Mortenson CoProject Financial Controls SpecialistAmarillo, TXRESPONSIBILITIES Implement and administer project financial cost control functions Communicate with project teams on the development, application, use, and training of PFM Maintain effective cost control practices consistent with Mortenson's policies and procedures Produce cost control performance metrics for group leadership Provide project teams with the knowledge to make informed decisions to meet budget and forecast goals Support project teams with new updates and enhancements to the PFM system Provide functional technical expertise for system releases Test, validate and maintain test plans Prioritize system enhancements to maximize benefit to operations Coordinate enhancement efforts with other business groups Recreate and document errors and enhancements Provide communication to operations QUALIFICATIONS Bachelor's degree in Construction Management, Business Management, Finance, or related degree Minimum of three years' experience in construction management preferred Minimum of three years' experience with cost management and financial control practices Preferred experience using Oracle E-Business Suite or similar enterprise-level ERP system Strong Excel Skills, some macro development experience a plus Experience with project cost issue management and change management Experience with estimating, budgeting, and financial projections Excellent analytical skills and ability to work with details Strong teamwork orientation, initiative, communication, problem-solving, and leadership skills Proven positive and professional attitude, and excellent customer service skills Detail orientation sufficient to organize and manage multiple project tasks A diverse understanding of the various Construction Contract Delivery Methods including lump Sum Fixed Price, Cost Plus with and w/o Guaranteed Maximum Price, Fixed Fee vs. SUMMARY Mortenson is currently seeking an experienced Project Financial Controls Specialist who will be responsible for applying cost control procedures, best practices and analysis to projects while supporting, assisting and training project team members in the Project Financial Management ("PFM") system and software applications.
Calendar Specialist Davy Knapp Photography, IncCalendar SpecialistAmarillo, TXMeet weekly sales targets and confidently handle phone objections while maintaining our operational schedules a role that promises no cold calls or unqualified leads. This full-time position encompasses responsibility for booking and confirming client appointments, upholding our brand's reputation through exceptional customer service.
Sales Associate - Optical Specialist Eyeglass WorldSales Associate - Optical SpecialistAmarillo, TXFull timestrong>For more details about Eyeglass Word, visit EyeglassWorld.com . . This position brings the brand to life through confident service, attention to detail, and ownership of the final moments that matter most, from pre-exam support to eyewear readiness, fitting, and pickup.
Inside Sales Specialist - Demand Side Management Xcel Energy IncInside Sales Specialist - Demand Side ManagementAmarillo, TX$19.20–$26.80 / hourEnergy Efficiency Consultants must develop consultative business relationships and increase market penetration by engaging business owners, understanding their needs, analyzing complex details of programs and technologies and recommending solutions concerning energy utilization and efficiency needs. As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states.
GTC Investor Services Specialist Home BancShares IncGTC Investor Services SpecialistAmarillo, TXWhile performing the functions of this job, the employee is regularly required to sit, talk or hear; frequently required to use hands to finger, handle, or feel; and occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl. Troubleshoots and resolves basic technical problems over the phone in a single customer interaction to maximize the customer experience, with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
GTC Investor Call Center Specialist Home BancShares IncGTC Investor Call Center SpecialistAmarillo, TXWhile performing the functions of this job, the employee is regularly required to sit, talk or hear; frequently required to use hands to finger, handle, or feel; and occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl. Troubleshoots and resolves basic technical problems over the phone in a single customer interaction to maximize the customer experience, with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
NewAnimal Care Specialist Petco Animal Supplies, Inc.Animal Care SpecialistAmarillo, TXWe are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. About Petco: We're proud to be "where the pets go" to find everything they need to live their best lives for more than 60 years - from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it.
Treatment Specialist Liberty_ResourcesTreatment SpecialistAmarillo, TXFull timeThe Treatment Specialist conducts assessments, develops treatment plans and works collaboratively with Juvenile Justice Department representatives and youth’s caregivers to achieve the successful completion of youth services and prevent initial and re-placements. Treatment Specialist Qualifications: Masters degree in Social Work or related behavioral health field or Bachelor’s degree in social work or related behavioral health field with experience providing services to youth and families.
VMI Specialist Rexel SAVMI SpecialistAmarillo, TXAble to perform basic math functions representative of the job such as addition, subtraction, multiplication, and division in all units of measure, using whole numbers, common fractions, decimals, and metric scales; computing rate, ratio, and percentages and to draw and interpret bar graphs; calculating figures and amounts such as discounts, interest, commissions, and proportions. Effectively execute vendor managed inventory agreement requirements that maximize profitability of product and/or service sales, address market and customer needs and proactively converge upon opportunities within assigned VMI accounts.
Sales and Marketing Specialist Sinclair IncSales and Marketing SpecialistAmarillo, TXThe Company owns, operates, and/or provides services to 178 television stations in 81 markets affiliated with all major broadcast networks; owns Tennis Channel, the premium destination for tennis enthusiasts; multicast networks CHARGE, Comet, ROAR, and The Nest. By identifying new opportunities, building strong client relationships, and delivering impactful solutions, youll showcase how our multi-media content platforms and digital assets can drive meaningful results for our partners.
Lead Specialist Texas Tech UniversityLead SpecialistAmarillo, TXNo The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.
GRANTS SPECIALIST City of Amarillo, TXGRANTS SPECIALISTTXBachelor's Degree from an accredited college or university in Business, English, Communications, Political Science, Public Administration, Urban Planning, or a related field, and a minimum of three years related experience in project management and grant writing/administration including one year of experience in researching, developing, and applying for grants. Under the supervision of the Long-Range Planning Manager, this position is responsible for identifying, researching, applying for, and managing external grant funding to support a variety of existing and planned projects for the City of Amarillo.
Commercial Trucking Insurance Specialist ATG RecruitingCommercial Trucking Insurance SpecialistAmarillo, TXFull timeFor illustrative purposes: Production of $150,000 in written premium per month has historically resulted in approximately $5,200 in monthly commission for similarly producing licensed specialists. ATG Recruiting, a division of Hello Logistics Solutions, focuses on identifying and developing licensed Property & Casualty agents who want to specialize in commercial trucking insurance.
Sales Associate - Optical Specialist National Vision Holdings IncSales Associate - Optical SpecialistAmarillo, TXThis position brings the brand to life through confident service, attention to detail, and ownership of the final moments that matter most, from pre-exam support to eyewear readiness, fitting, and pickup. At Eyeglass World, we are more than just an optical retailer, we are a fashion-forward destination where style meets service and quality eye care.
Rental Counter Specialist ASCO EquipmentRental Counter SpecialistAmarillo, TXThe Rental Coordinators will be responsible for a variety of different functions including writing rental contracts, and managing logistics for equipment. The sales function focuses on retention of existing customer base while targeting new clients in order to implement a continuous growth plan.
Clinical Allergy Specialist United Allergy ServicesClinical Allergy SpecialistAmarillo, TXYour future role: As a Clinical Allergy Specialist, you will play a crucial role in our mission to provide accessible allergy care by administering allergy tests and injections, educating patients on immunotherapy, and driving the growth of the allergy center within a partnered practice. Who we are: At United Allergy Services, we partner with practitioners in over 18 states to provide on-site allergy testing and treatment options, aiming to revolutionize allergy care and expand access to millions who would otherwise go without it.
Yard Specialist I Warren Power and Machinery IncYard Specialist IAmarillo, TXIMPORTANT INFORMATION: While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The Yard Specialist I is responsible for general maintenance and logistics of the Yard, as well as supporting the Rental, Parts, and Service Departments as needed.
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Customer Success Specialist AgTexas Farm Credit ServicesCustomer Success SpecialistAmarillo, TXFull timeAgTexas Farm Credit Services serves and supports approximately 2,600 member/borrowers in areas of lending, insurance sales, appraisal, and/or leasing. The ideal candidate will demonstrate strong verbal and written communication skills, provide excellent customer service, and provide reliable administrative support.
Medical Office Specialist / Northwest Physicians Specialty Clinic / FT Days University Health Services IncMedical Office Specialist / Northwest Physicians Specialty Clinic / FT DaysAMARILLO, TXPosition Summary: Medical Office Specialist Supervises the overall functions of the medical office Patient scheduling Patient check-in and check-out Proper documenting registration Communication with patients and providers Answering phones Insurance authorizations Collecting co-pays and cash payments from patients Entering charges, payments, and balancing the day Medical records Supply management Independence Physician Management (IPM), a subsidiary of UHS, was formed in 2012 as the physician services unit of UHS. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.
Medical Office Specialist / Northwest Physicians Group / PRN University Health Services IncMedical Office Specialist / Northwest Physicians Group / PRNAmarillo, TXQualifications Required Knowledge, Skills, Licensure, Training & Travel Requirements (if applicable): High school diploma or equivalent Minimum three years of related experience Ability to read, write and converse in English Ability to communicate with patients, families, staff, physicians, support agencies, vendors and others Ability to remain calm during stressful situations Ability to respond to pages, telephones, and other auditory stimulation Ability to evaluate and interpret information and make independent decisions Bending, crouching, hand/finger dexterity, kneeling, lifting/carrying (10-30 lbs), grasping, fine hand/eye coordination, pushing and pulling, stooping, twisting, prolonged standing and/or sitting Ability to work in computer literate environment. Supervises the overall functions of the medical office Patient scheduling Patient check-in and check-out Proper documenting registration Communication with patients and providers Answering phones Insurance authorizations Collecting co-pays and cash payments from patients Entering charges, payments, and balancing the day Medical records Supply management.
NewSr. Quotations Specialist SESCO Lighting IncSr. Quotations SpecialistAmarillo, TXPosition Summary: A Senior Quotations Specialist will develop proposals, bids, quotations, or other documents describing organizational products and services in response to requests from current and prospective customers. You will collaborate with members of the sales, inside, and any other SESCO team to ensure content is complete, accurate, and timely.
Construction Project Specialist (Amarillo) Crusoe Energy Systems LLCConstruction Project Specialist (Amarillo)Amarillo, TX$110,000–$135,000 / yearAbout the Role: Crusoe is seeking a motivated Construction Project Specialist to support our growing portfolio of data center development and tenant improvement projects. As a generalist, youll have the opportunity to work across both base building and tenant improvement scopes, gaining experience across the full lifecycle of construction and infrastructure deployment.
Compliance Specialist I Herring BankCompliance Specialist IAmarillo, TXThis role is responsible for helping ensure adherence to applicable banking laws, regulations, and internal policies while supporting the Compliance Officer with monitoring reviews, reporting, risk assessments, and regulatory change management. The ideal candidate will bring strong HMDA and Third-Party Risk Management experience within a banking environment, along with the ability to identify compliance risks and support effective remediation efforts.
NewCommercial Specialist AutoZone IncCommercial SpecialistAmarillo, TXAs permitted by state or local law, AutoZone may consider certain offenses to be relevant to positions responsible for conducting or overseeing financial transactions on behalf of AutoZone, driving company vehicles and/or supervision of minors. Since opening our first store in 1979, AutoZone has grown into a leading retailer and distributor of automotive parts and accessories across the Americas.
Talent Acquisition Specialist (Contract) Addison GroupTalent Acquisition Specialist (Contract)Amarillo, Texas$38–$45 / hourSource, screen, and recruit candidates for skilled trades positions (Equipment Operators, Installers, Electricians, Carpenters, Foremen, Superintendents). Addison Group is seeking a Talent Acquisition Specialist for our client to support high-volume skilled trades recruiting.
Rail Logistic Specialist Cargill IncRail Logistic SpecialistAmarillo, TXManage shipments against purchase and sales contracts, create internal and external purchase orders and invoices and perform data entry updates using enterprise resource planning systems, spreadsheets and databases. In this role, you will execute the commodity merchant supply strategy, collaborate with all other internal functional and department personnel, be responsible for administration of documentation and systems entry and ensure a timely and cost effective flow of commodities.
Library Specialist II - Resources & Metadata Management West Texas A&M UniversityLibrary Specialist II - Resources & Metadata ManagementTXApplicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check. Participates in research and review of materials donated to the library, including consulting with liaison librarians regarding the addition of gift items in their liaison area(s).
NewSpecialist, AR (CORP) Mystic Jet Center LLCSpecialist, AR (CORP)Amarillo, TX$21–$24 / hourThe Accounts Receivable (AR) Specialist is responsible for supporting the financial health of Modern Aviation by managing customer receivables, ensuring timely collections, maintaining accurate account records, and facilitating the efficient processing of invoices and customer payments. This role partners closely with operational leaders and customers to resolve billing issues, reduce outstanding balances, and ensure the integrity of accounts receivable data across company systems.
To-Go Specialist Cracker Barrel Old Country Store IncTo-Go SpecialistAmarillo, TXWhether you're greeting guests, rolling out biscuits, or keeping things humming behind the scenes, you make the moments that matter, both big and small. As a To-Go Specialist, you'll thoughtfully take orders and double-check every detail, making sure guests experience the goodness of country hospitality wherever they're headed.
Quality Compliance Specialist II Albers AerospaceQuality Compliance Specialist IIAmarillo, TexasThis role plays a key part in maintaining the integrity of the quality management system, leading audit activities, and driving corrective and preventive actions to ensure ongoing compliance and operational excellence. Note: The duties and responsibilities described on this document are not necessarily a comprehensive list and additional tasks may be assigned to the employee from time to time; and the scope of the job may change as necessitated by business demands.
NewPaint & Customer Experience Specialist The Sherwin-Williams CompanyPaint & Customer Experience SpecialistAmarillo, TXA high school diploma and a valid driver's license are preferred, along with retail or customer service experience.#J-18808-Ljbffr. This role involves assisting customers in-store and over the phone, ensuring satisfaction, and achieving sales goals.