Software Engineer (C# .NET Framework/SQL Server) SarnovaSoftware Engineer (C# .NET Framework/SQL Server)Los Angeles, CAThe position is well suited for an engineer who enjoys working with complex systems, troubleshooting production issues, and contributing to the continued evolution and sustainability of the platform. This role focuses on supporting, enhancing, and progressively modernizing enterprise and legacy applications using C#, NET Framework, and SQL Server.
Software Engineer II - Inline Mailflow AbnormalSoftware Engineer II - Inline MailflowLos Angeles, CADesign and implement core components of the SMTP relay harness, including Mail Transfer Agent (MTA) infrastructure, scalability, IP management, encryption, and DMARC support, working from conception through production operation. • Contribute to technical design discussions on how the relay integrates with existing inline products (outbound DLP, behavioral outbound, misdirected email), helping define the architecture of the broader Mail Flow platform.
Technical Support Engineer Diversified Technical Systems, Inc.Technical Support EngineerSeal Beach, CA$95,000–$135,000 / yearTechnical degree in electronics/engineering or equivalent training and previous (approximately 2 years) in a technical role involving data acquisition, sensors, or embedded systems, or an equivalent combination nation of education and experience is necessary. Demonstrated ability to resolve customer/product issues within established timeline, as well as, to address and document details, simultaneously manage multiple tasks, meet deadlines, and collaborate effectively with other individuals/departments is necessary.
Sr. Technical Support Engineer Professional Search GroupSr. Technical Support EngineerBrea, CAProfessional Search Group has partnered with an industry-leading organization seeking a technically curious and customer-focused Network Support Engineer who enjoys solving complex industrial networking challenges. The ideal candidate will work closely with key customers, channel partners, and internal engineering teams to diagnose technical issues, provide application support, and deliver practical solutions in real-world industrial environments.
Technical Support Engineer (Integrations) FloQast, Inc.Technical Support Engineer (Integrations)Los Angeles, CA$60,000–$90,000 / yearThis essential customer‑facing role ensures successful integration outcomes by engaging directly with IT, Financial System Admins, and other end‑users, and frequently collaborating with fellow TSEs, Professional Services, Partnerships, Customer Success, R&D, Sales, and beyond. Handle a range of L1, L2, and L3 support cases related to assigned Solution(s) and SME specialization(s), with a specific focus on integrations such as ERPs, Cloud Storage Providers, SSO Identity Providers, Subledgers, Banks, etc.
Senior Technical Support Engineer Zero Networks LtdSenior Technical Support EngineerCAIf you are a technical Support Engineer professional with a passion for working in a fast moving company, building a new support practice, and a challenging problem space in the cybersecurity industry, we invite you to join our team. Zero Networks, a cutting-edge network security solutions provider, is at an exciting time in its history and is growing fast!
Product Support Engineer Cooley LLPProduct Support EngineerSanta Monica, CA$120,000–$175,000 / year4+ years directly applicable experience (e.g., application support engineer, technical support engineer, product support engineer, or quality assurance engineer) - Senior level candidates considered with 5+ years' experience with proven ability to operate at an elevated level in terms of scope of responsibility, judgement and autonomy. We offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults and other parental support benefits.
Technical Support Engineer Electronic Theatre Controls, Inc.Technical Support EngineerLos Angeles, CAETC is proud to be 100% employee owned that offers an Employee Stock Ownership Plan (ESOP), generous paid time off and the opportunity to work with great people on a wide variety products used in entertainment, architectural, and other venues around the world! Be a consultant for product development teams acting in concert with the Technical Services development team member, including advising on the Professional Services Plans.
Technical Support Engineer Nooks Communications IncTechnical Support EngineerCARemoteAs a Technical Support Engineer, you'll leverage your technical expertise and problem-solving skills to deliver exceptional support, solving immediate issues while proactively identifying and addressing underlying trends to prevent future roadblocks. Support, teach, and build knowledge: Foster a culture of continuous learning by sharing expertise, mentoring teammates, and contributing extensively to a robust knowledge base that empowers users and reduces repetitive inquiries.
NewTechnical Support Engineer Boston Dynamics IncTechnical Support EngineerCAHelps establish, document, and assist in principled technical support processes: diagnosing, troubleshooting, reproducing, fixing and debugging complex electro/mechanical equipment - robots, payloads, and servers, computer interfaces, inputs and outputs of complex software, or networked and/or wireless communication systems. Technical Support Engineers take ownership for resolving technical customer issues in a reasonable time, act as the representative of Boston Dynamics technical expertise in voice, tone, and knowledge, and serve as an internal Voice of the Customer in identifying and escalating customer needs for issues and feature requests.
Desktop Support Engineer Platinum Resource GroupDesktop Support EngineerHuntington Beach, CA$32–$36 / hourThe Desktop Engineer will apply proven communication, analytical and problem-solving skills to help identify, communicate, and resolve desktop computer and phone issues to maximize the benefit of IT system investments across the business. QUALIFICATIONS The Desktop Support Engineer will have a Computer Science or Engineering bachelor's degree and 5 years of Desktop Engineering experience, or a Technical Certificate with 7+ years of related experience.
Technical Support Engineer Jama Software, Inc.Technical Support EngineerCANumerous firsts for humanity in fields such as fuel cells, electrification, space, software-defined vehicles, surgical robotics, and more all rely on Jama Connect requirements management software to minimize the risk of defects, rework, cost overruns, and recalls. Jama customers work across industries like aerospace and defense, medical device, semiconductor, automotive, industrial manufacturing, and life sciences, giving you exposure to a wide range of high-impact products, systems, and technical challenges.
Principal Support Engineer and Technical Trainer Mettler-Toledo International IncPrincipal Support Engineer and Technical TrainerTustin, CAShare this job: Share Principal Support Engineer and Technical Trainer with Facebook Share Principal Support Engineer and Technical Trainer with Twitter Share Principal Support Engineer and Technical Trainer with a friend via e-mail Share Principal Support Engineer and Technical Trainer - PERM External with LinkedIn. Principal Support Engineer and Technical Trainer - - 22627.
ITS Support Engineer I Amazon.com IncITS Support Engineer ICulver City, CAAs a part of our IT Services team, you"ll have the opportunity to make a direct impact on Amazon"s corporate global workforce, making sure their laptops, servers, and websites work seamlessly so they can build the technology that businesses worldwide rely on. As an ITS Support Engineer, you"ll be the go-to knowledge expert for Amazon"s corporate employees', providing seamless end-to-end services and friction-less on-site technical support ensuring productivity remains secure and uninterrupted.
Support Engineer Senior Mettler-Toledo International IncSupport Engineer SeniorTustin, CAShare this job: Share Support Engineer Senior with Facebook Share Support Engineer Senior with Twitter Share Support Engineer Senior with a friend via e-mail Share Support Engineer Senior with LinkedIn. Support Engineer Senior - - 22430.
Support Engineer I Compulink Management Center IncSupport Engineer ICARemote$29.33–$37.50 / hourLaserfiche is hiring a Support Engineer who is motivated by solving complex technical challenges, passionate about delivering exceptional customer experiences, and eager to grow your expertise in enterprise software, this role offers a compelling opportunity. Headquartered in Long Beach, California, Laserfiche empowers businesses of all sizes-from dynamic startups to Fortune 500 enterprises-to accelerate productivity, improve collaboration, and deliver exceptional customer experiences.
Customer Support Engineer (SSO Division - Location: North Hollywood, CA) Parker Hannifin CorpCustomer Support Engineer (SSO Division - Location: North Hollywood, CA)North Hollywood, CA$104,400–$174,150 / yearParker offers competitive benefit programs, including: Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker's goal of addressing the world's most pressing engineering challenges.
IT Operations & Support Engineer PBS Engineers IncIT Operations & Support EngineerSan Dimas, CA$80,000–$100,000 / yearThis role blends Tier 2 end-user support with systems, cloud, and infrastructure responsibilities, making it ideal for someone who enjoys both solving immediate problems and contributing to long-term operational improvements. Position Summary We are seeking an experienced IT Operations & Support Engineer with 3-5 years of hands-on experience to support and enhance our IT environment within a fast-paced AEC (Architecture, Engineering & Construction) consulting firm.
USA Customer Support Engineer - West Coast Infinitesima LimitedUSA Customer Support Engineer - West CoastCA$85,000–$135,000 / yearAre you a West Coast based Customer Support Engineer who can provide field service engineering for after-sales customers and technical support for internal customers to ensure that products are maintained to meet internal and external customer requirements? A typical week for a Customer Support Engineer could look like this: This is a field based role where you will be predominantly working at customer sites on the West Coast installing products, carrying out preventative maintenance tasks and troubleshooting.
Technical Support Engineer Stripe IncTechnical Support EngineerCAYour primary responsibilities will include handling customer escalations through our ticketing system, using internal observability tools to diagnose and scope customer-facing issues, collaborating directly with customers via Slack and other channels, and developing internal tools and documentation to improve the support experience. Our platform computes millions of invoices per billing period and is scaling rapidly to accommodate new customers, saving them hours of development time and manual invoicing and enabling them to use consumption data to better serve their customers.
Product Support Engineer (Entry-Level) Gurucul Solutions LLCProduct Support Engineer (Entry-Level)El Segundo, CA$85,000–$100,000 / yearYoull work directly with customers and internal teams to diagnose issues, reproduce bugs, recommend solutions, and improve the overall customer experience through documentation and proactive problem prevention. Role Summary Gurucul is seeking an entry-level Product Support Engineer to provide technical support for our cybersecurity analytics platform and help customers be successful in production environments.
Sr. Support Engineer, EBS Rimini Street IncSr. Support Engineer, EBSCARemote$128,000–$160,000 / yearThe Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments. Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000 Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software.
Technical Customer Support Engineer, Tier 2 - West Cost (Second shift) UVeye LtdTechnical Customer Support Engineer, Tier 2 - West Cost (Second shift)CA$36–$43 / hourDepending on the position, tasks may include extended periods of sitting, standing, or walking; working in and around vehicle service areas, rental facilities, dealerships, manufacturing sites, or warehouse environments; and performing occasional manual tasks such as lifting or carrying up to 40 lbs, bending, or reaching. With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and CarMax, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more.
Technical Customer Support Engineer, Tier 2 - West Cost UVeye LtdTechnical Customer Support Engineer, Tier 2 - West CostCalifornia, CA$75,000–$90,000 / yearDepending on the position, tasks may include extended periods of sitting, standing, or walking; working in and around vehicle service areas, rental facilities, dealerships, manufacturing sites, or warehouse environments; and performing occasional manual tasks such as lifting or carrying up to 40 lbs, bending, or reaching. With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and CarMax, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more.
Technical Support Engineer Remote/West Coast Tenable IncTechnical Support Engineer Remote/West CoastCARemote$33.17–$44.39 / hourFrom assisting customers with their first Nessus scanner to guiding them through intricate log correlation and real-time vulnerability analysis, you''ll contribute to mitigating cyber risks and closing the Cyber Exposure gap. Employees are also eligible for variable compensation in addition to base pay (commission for sales roles, bonus for non-sales roles), depending on company and individual performance.
App Dev & Support Engineer II Conduent IncApp Dev & Support Engineer IICA$80,080–$104,000 / yearMaven is used by multiple states and cities in the U.S. and internationally to manage viral outbreaks which require the highest levels of visibility and coordination across all facets of a crisis to ensure prevention, protection, and recovery for those at risk. Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.
Product Development & Support Engineer Howmet AerospaceProduct Development & Support EngineerTorrance, CA$120,000–$145,000 / yearTo learn more about the way Howmet Aerospace Inc. is advancing the sustainability of our customers, markets, and communities where we operate, review the 2025 Environmental Social and Governance report at www.howmet.com/esg-report. Integrate, use, communicate with available company resources and organizations to develop & manage projects related to HFS products that will offer value to customers and will make HFS the supplier of choice.
Senior Tooling/Ground Support Engineer Impulse Space Propulsion Inc.Senior Tooling/Ground Support EngineerRedondo Beach, CA$130,000–$160,000 / yearDescription: As a Tooling Ground Support Engineer at Impulse, you will be responsible for designing tooling fixturing and support equipment while working closely with a fast-paced agile team that produces high-performance spacecraft from clean sheet designs. To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.
Product Support Engineer Samsara Inc.Product Support EngineerCA$90,142.50–$121,200 / yearOur customers rely on Samsara to comply with the workplace safety requirements established by the Department of Transportation (DoT/FMCSA) to help create a safer work environment for drivers, and make it easier and faster to accurately track, manage, and share records of duty status (RODS) data. You should apply if: You want to impact the industries that run our world: Your efforts will result in real-world impact helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
Support Engineer The Trade Desk IncSupport EngineerLos Angeles, CA$64,100–$117,500 / year1) prevention of technical issues through building QA tests + enhancing error responses and external documentation to help developers resolve their problems themselves, 2) improving internal processes such as monitoring and alarming to catch critical issues quickly, investigating issues to the root cause, and creating helpful internal troubleshooting documentation and. Founded by the pioneers of real-time bidding (RTB), The Trade Desk has become the fastest growing demand-side platform (DSP) in the industry by offering agencies and their advertisers a best-in-class technology platform that focuses on delivering meaningful and relevant engagement with consumers.
IT Support Engineer SimplePractice LLCIT Support EngineerCA$64,880–$81,100 / yearTech savvy and comfortable with web apps including Slack, Google WorkSpace, Zoom Admin, Okta Admin, Mobile Device Management solutions and Identity lifecycle SaaS to ensure business runs smoothly. From admin work to clinical care, our suite of innovative solutions work together to reduce administrative burden-empowering solo and small group practitioners to thrive alongside their clients.
NewDesktop Support Field Services Engineer ApolisDesktop Support Field Services EngineerDowney, CA$20–$24 / hourWe are seeking a Field Services Desktop Support Engineer to provide onsite enterprise desktop support, endpoint management, desktop patching, and infrastructure support. Deliver advanced desktop support for on site colleagues by diagnosing and resolving complex hardware and operating system incidents to maintain high endpoint availability and user satisfaction.
OPIR Systems Engineering & EOT Support Engineer The Aerospace CorpOPIR Systems Engineering & EOT Support EngineerEl Segundo, CA$129,000–$249,600 / yearDSG is unique at Aerospace as it not only directly supports major customers, including the U.S. Space Force, U.S. Space Command, Air Force Materiel Command, and senior leadership at the Pentagon, but also provides a broad range of technical support across the national space enterprise, maintaining vertical responsibilities with customers' portfolios as well as horizontal, matrixed responsibilities across the corporation. The Defense Systems Group (DSG) provides analysis-based decision support to senior leaders on space architectures, policy and strategy, technology development, warfighter capability enablers, systems integration, defense industrial base, and threat reduction to help shape existing and future space missions across the national security space (NSS) enterprise.
Sr. Support Engineer - SAP FICO (Finance, Controlling & Product Costing) Rimini Street IncSr. Support Engineer - SAP FICO (Finance, Controlling & Product Costing)CARemote$128,000–$192,000 / yearThe Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments. Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000 Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software.
Senior Application Support Engineer – UNIX/Linux | AutoSys | Enterprise Systems Pyramid, IncSenior Application Support Engineer – UNIX/Linux | AutoSys | Enterprise SystemsLos Angeles, CA$45–$55 / hourFull timeKey Requirements and Technology Experience: 5+ years of UNIX/Linux administration Production Support experience AutoSys Scheduler Shell Scripting (KSH, Shell) SQL Batch Processing FTP / SFTP / Connect / XCOM UNIX Troubleshooting TCP/IP Networking Excellent analytical and communication skills’ Oracle Linux Administration OpenShift Splunk Java SAP R/3 AWK SED Mainframe ACF2 Our client is a leading Healthcare Industry and we are currently interviewing to fill this and other similar contract positions. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners.
Customer Support Engineer Tailscale IncCustomer Support EngineerCA$97,000–$121,000 / yearAs a Tier 2 engineer, you'll be part of a distributed team focused on delivering excellent support to our customers and proactively solving friction by partnering with our broader CX team and Product/Eng. Own escalations of technically complex tickets from Tier 1, including those originating from free-tier users, ensuring issues beyond Tier 1''s scope are resolved efficiently and thoroughly.
Sr. DevOps Support Engineer Buildkite Pty LtdSr. DevOps Support EngineerCAYou''ll support Buildkite''s enterprise customers by independently troubleshooting and resolving highly complex CI/CD, software, and infrastructure problems, collaborating directly with Software Engineering teams at places like Canva, Uber, and Airbnb to help unblock critical workflows. You''ll play a vital role in shaping the support team''s evolution into a function that balances reactive and proactive work, spending half your time designing and implementing scalable tools, processes, and open source contributions that create a world-class customer experience.
IT Support Engineer Red Cup IT, Inc.IT Support EngineerLos Angeles, CAWe are looking for an IT Support Engineer who is responsible for providing technical assistance to users, maintaining computer systems, troubleshooting hardware and software issues, and ensuring the smooth operation of an organization's IT infrastructure. Log issues and resolutions in ticketing systems such as ServiceNow, Jira Service Management, or Zendesk.
IT Support Engineer I, Ops Tech Solutions Delivery Amazon.com IncIT Support Engineer I, Ops Tech Solutions DeliveryCypress, CAAs an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. Together, we take ownership for what we do - whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.
Product Support Engineer Encore Aerospace LLCProduct Support EngineerHuntington Beach, CAThis position offers a unique opportunity to combine hands-on problem solving with customer interactionsupporting day-to-day airline operations, driving continuous product improvement, and ultimately helping keep aircraft flying safely and efficiently. Provide technical assistance to OEM and Airline Customers related to engineering drawings, Service Bulletins, repair/rework instructions, installation/removal procedures, spare parts, configuration management and certification deliverables.
Operations Support Engineer Baylor Miraca Genetics Laboratories LLCOperations Support EngineerCAAny resumes submitted to Baylor Genetics in the absence of an Agreement executed by Baylor Genetics authorized signatory will be considered the property of Baylor Genetics, and Baylor Genetics will not be obligated to pay any associated recruitment fees. The ideal candidate will troubleshoot and resolve issues, support system operations, and collaborate closely with cross-functional teams to ensure smooth product performance and high customer satisfaction.
Product Support Engineer One Finance, Inc.Product Support EngineerCAWere backed by Walmart, the worlds largest retailer, and Ribbit Capital, one of fintechs most respected investors, giving us rare scale, distribution, and the opportunity to build something truly category-defining. Youll work closely with our Product and Engineering teams to properly understand complex integrated systems that cross between functional teams and third party Vendors.
Product Development & Support Engineer Howmet Aerospace IncProduct Development & Support EngineerTorrance, CA$120,000–$145,000 / yearIntegrate, use, communicate with available company resources and organizations to develop & manage projects related to HFS products that will offer value to customers and will make HFS the supplier of choice. Howmet Fastening Systems (HFS) is seeking a Product Development and Support Engineer HFS is a business unit of Howmet Aerospace, headquartered in Torrance, California.
Senior Application Support Engineer UNIX/Linux | AutoSys | Enterprise Systems Pyramid Consulting, IncSenior Application Support Engineer UNIX/Linux | AutoSys | Enterprise SystemsLos Angeles, CA$45–$55 / hourBy applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Immediate need for a talented Senior Application Support Engineer – UNIX/Linux | AutoSys | Enterprise Systems .
Technical Support Engineer Samsara Inc.Technical Support EngineerCA$71,102.50–$95,600 / yearThis role is open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C. In this role, you will: Product Expertise: Become an expert on Samsara's product portfolio of complete Internet of Things ("IoT") solutions combining hardware, software, and cloud to bring real-time visibility, analytics, and AI to operations across multiple industries.
NewRTS Sr Technical Support Engineer. Thermo Fisher Scientific IncRTS Sr Technical Support Engineer.Chino, CA$45.08–$67.62 / hourWe provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy.
BAU_L3 Support_Data Engineer ClifyX, INCBAU_L3 Support_Data EngineerIrvine, CAThe ideal candidate will be responsible for end-to-end data delivery, platform stability, and managing multiple data engineering pods while ensuring alignment with business and investment management objectives. We are seeking an experienced Data Engineering Tower /Pod Lead with a strong background in Asset Management to lead enterprise-scale data engineering initiatives.
Product Support Engineer (Maintenance) The Boeing CoProduct Support Engineer (Maintenance)Seal Beach, CA$126,650–$182,850 / yearThe Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. Drug Free Workplace: Boeing is a Drug Free Workplace (DFW) where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
Mitel Sr. Support Engineer Black Box CorpMitel Sr. Support EngineerCASupport and maintain Mitel solutions, including MiVoice Business, Mitel 200, MiCollab, MiContact Center (MiCC), and SIP technologies. Support Engineer to provide advanced technical support for complex voice, networking, and collaboration solutions, with a strong focus on Contact Center.
Network Support Engineer Zenlayer IncNetwork Support EngineerDiamond Bar, CADuties & Responsibilities: Provide Tier 1 and Tier 2 network support by opening, troubleshooting, and resolving customer and internal tickets Diagnose and resolve network issues including congestion, routing changes, hardware failures, and vendor related incidents Configure, provision, and maintain top-of-rack switches, core Layer 3 switches/routers, and SDN services Monitor network infrastructure, respond to alerts, and ensure issues are addressed within defined SLAs Maintain the integrity, reliability, and performance of Zenlayer's global network Create, update, and improve network support documentation, procedures, and operational processes Participate in on call rotations and provide after-hours and weekend support as needed Collaborate with internal teams to plan, research, and design resilient network architectures for IT projects Track, escalate, and manage incidents to resolution while providing clear and timely communication to customers. With accolades including PTC "Best Networking Innovation", "Outstanding Cloud, Data Center, or Interconnection Company", and Inc. 5000, we enable businesses to deploy and run applications at the edge, thus reducing network latency to the end user.