Business Analyst III Pinnacle Technical ResourcesBusiness Analyst IIISanta Clara,, CaliforniaContractorThe specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.
SAP Business Systems Analyst Quote to Revenue Pinnacle Technical ResourcesSAP Business Systems Analyst Quote to RevenueSanta Clara,, California$80–$85 / hourContractorThe specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. The ideal candidate will play a critical role in analyzing, designing, and implementing SAP solutions to optimize business operations and support revenue generation.
OPD Product Manager Analyst Pinnacle Technical ResourcesOPD Product Manager AnalystCupertino,, California$55–$60 / hourContractorThe specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.
Analyst, Financial Advisory ICONIQ CapitalAnalyst, Financial AdvisorySan Francisco, CA$90,000–$105,000 / yearWith over $100B assets under management, we seek to build resilient investment portfolios, partner with inspired entrepreneurs transforming industries, manage our clients’ lives and legacies, and create uncommon opportunities across sectors and society. Personal information collected by the Greenhouse portal is subject to the Greenhouses privacy policy, available here [ https://www.greenhouse.com/privacy-policy ] and ICONIQ’s Privacy Policies available here [ https://www.iconiqcapital.com/privacy-policies ].
Senior Analyst, Client Development ICONIQ CapitalSenior Analyst, Client DevelopmentSan Francisco, CA$105,000–$120,000 / yearWith over $100B assets under management, we seek to build resilient investment portfolios, partner with inspired entrepreneurs transforming industries, manage our clients’ lives and legacies, and create uncommon opportunities across sectors and society. Sitting at the intersection of sourcing (lead generation and conversion to client), analysis (qualification), and strategy, this role gives you the opportunity to help shape how ICONIQ tells its story to entrepreneurs, investors, and families while connecting our unique platform to new relationships.
Senior Analyst, Portfolio Operations ICONIQ CapitalSenior Analyst, Portfolio OperationsSan Francisco, CA$110,000–$120,000 / yearWith over $100B assets under management, we seek to build resilient investment portfolios, partner with inspired entrepreneurs transforming industries, manage our clients’ lives and legacies, and create uncommon opportunities across sectors and society. ICONIQ Venture & Growth is seeking a Senior Analyst to join its Portfolio Operations team, a highly strategic function focused on driving commercial and strategic value across our portfolio and broader ecosystem.
Fraud and Abuse Operations Analyst PlaidFraud and Abuse Operations AnalystSan Francisco, CA$138,000–$163,200 / yearExperience translating fraud investigations and research into actionable detection signals, rules, and labeled datasets, while partnering closely with DS/ML and product teams to improve feature sets, labeling quality, evaluation frameworks, and model decay monitoring. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use.
Senior Financial Analyst, Corporate Finance and Strategy PlaidSenior Financial Analyst, Corporate Finance and StrategySan Francisco, CA$159,000–$172,800 / year5+ years of work experience including financial planning & analysis, corporate finance, investment banking, private equity, strategic finance, or management consulting — ideally with tech, SaaS, or fintech exposure. Build and operationalize SBC and equity modeling, incorporating HC growth, grant cadence, forfeitures, and refresh cycles — and tie SBC into the path to GAAP profitability, EBITDA, and margin analysis.
Senior Data Engineer/Data Analyst Align Technology, Inc.Senior Data Engineer/Data AnalystSan Jose, CASkills: Strong experience in data pipeline orchestration (Databricks, Kafka) and data modeling for analytical environments; Hands-on experience with Databricks, Starburst, and Kafka as a power user; Hands-on expertise with dashboard development and monitoring (e.g., Power BI, Tableau); Deep expertise in data discrepancy investigation, root cause analysis, and resolution; Proficiency in SQL and Python; familiarity with cloud platforms (AWS, Azure); Strong organization and project management skills; Excellent problem-solving skills to investigate unknowns and connect disparate data sources. While you will work with database architecture concepts, this will be from a power-user perspective, focusing on sandbox or non-production environments of the Datalake to support research prototyping and analytics, not enterprise-scale operational systems, in collaboration with partner teams for administrative support and broader data access.
Fund Banking Analyst StifelFund Banking AnalystSan Francisco, CAStifel is home to approximately 9,000 individuals who are currently building their careers as financial advisors, research analysts, project managers, marketing specialists, developers, bankers, operations associates, among hundreds more. Built on a simple premise of safeguarding our clients’ money as if it were our own, coined by our namesake, Herman Stifel, our success is intimately tied to our commitment to helping families, companies, and municipalities find their own success.
Senior Legal Support Analyst Fenwick & West LLPSenior Legal Support AnalystCA$76,000–$107,500 / yearDepending on the role, the actual base salary offered may depend upon a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job. Job Description Summary: The Senior Legal Support Analyst (LSA) makes consistent contributions to the mentoring, training, and professional development of Legal Support Analysts (LSAs).
IT Applications Support Analyst - Order to Cash Gusto IncIT Applications Support Analyst - Order to CashSan Francisco, CA$169,000–$189,000 / yearThis role keeps these business-critical finance systems running reliably - troubleshooting incidents, fulfilling change requests, and partnering with Finance stakeholders to translate business needs into well-supported application solutions. As part of the Enterprise IT Applications team, the IT Applications Support Analyst owns the day-to-day support, configuration, and continuous improvement of the enterprise applications that power Billing, Order-to-Cash (O2C), and Cash Reconciliation.
Application Support Analyst, Manufacturing Systems Tesla IncApplication Support Analyst, Manufacturing SystemsFremont, CA$88,000–$204,000 / yearWe're a diverse team composed of Controls Automation Engineers, Software Engineers, and various other disciplines that help facilitate manual and automated manufacturing processes. Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: Medical plans > plan options with $0 payroll deduction.
AI Support Analyst - REMOTE ConsultNetAI Support Analyst - REMOTESan Francisco, CARemoteFor over 25 years, we have connected thousands of consultants with meaningful roles through a personal, communication-driven approach, partnering with a diverse client base to build high-performing teams and create lasting impact. The AI Support Analyst provides front-line support to employees utilizing AI tools and serves as a subject matter expert for AI-related questions, troubleshooting, and adoption support.
Support Analyst OneTrust LLCSupport AnalystSan Francisco, CA$28.13–$50 / hourOneTrust, the AI‑Ready Governance Platform, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Continue to develop and maintain deep knowledge of specific areas of the OneTrust platform (and supporting technologies) by attending office hours, completing regular release training, etc.
Product Support Analyst Benchling IncProduct Support AnalystSan Francisco, CAYou will help empower our customers by solving hundreds of interactions through our multi-channel platform (web form, chat or email), coordinating on customer requests with our internal teams (Build, Product, Technical Account Managers, Customer Success, Professional Services, and Sales), updating internal and external knowledge articles, provide occasional customer trainings/marketing events and by participating in and leading internal Support projects to elevate our customer's experience. If you are passionate about Life Sciences, looking for an opportunity to join a cutting edge software company who is enabling transformational changes in R&D processes, and willing to roll up your sleeves and do whatever it takes to make our customers and users successful, this is the role for you.
Sr. Desktop Support Analyst - SF Goodwin Procter LLPSr. Desktop Support Analyst - SFSan Francisco, CA$75,100–$112,600 / yearAs a member of the Desktop Operations team, you will facilitate desktop service fulfillment requests, provide guidance and "how to" information, assess requests for new services and features for potential fulfillment by existing services, restore PC Desktop and related technology services or service features to a satisfactory operational state, assess requests for new services and features for potential fulfillment by existing services, and help improve the user experience. The target salary range for this position varies by location and is commensurate with relevant experience: Boston $75,100 - $112,600 | Los Angeles $80,700 - $121,100 | New York $80,700 - $121,100 | Orange County $80,700 - $121,100 | Philadelphia $73,600 - $110,400 | San Diego $80,700 - $121,100 | San Francisco $86,300 - $129,500 | Santa Monica $80,700 - $121,100.
Technology Support Analyst US Offices & UnitTechnology Support AnalystSan Francisco, CaliforniaMorgan, Lewis & Bockius LLP, one of the world’s leading global law firms, with offices in strategic hubs of commerce, law, and government across North America, Asia, Europe, and the Middle East, is seeking a Technology Support Analyst to support desktop/laptop computer systems of a moderate to complex nature to ensure end-user productivity and efficiency. Perform detailed problem analysis and document issues and resolutions related to software or network issues and works with Level 3 software and hardware engineers when an issue needs to be escalated.
Software Engineer - Support Analyst II Hewlett Packard Enterprise CoSoftware Engineer - Support Analyst IISunnyvale, CA$34.47–$69.86 / hourBachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field with at least 2 years of experience in software testing for networking and IP services products. Master's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field with at least 1 year of experience in software testing for networking and IP services products; OR.
IT Support Analyst ID.meIT Support AnalystMountain View, CA$89,918–$104,880 / yearThe annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL.
Senior Service Desk Support Analyst Intuit IncSenior Service Desk Support AnalystMountain View, CA$59–$80 / hourAbility to respond quickly, understand & articulate root cause on customer issues; proactively provide advice to prevent future service incidents. Key participant in global projects requiring detail oriented, highly collaborative, analytical, results driven approach while keeping key stakeholders informed.
Technology Support Analyst SkaddenTechnology Support AnalystPalo Alto, CaliforniaAssembles, installs, configures, tests, images, troubleshoots and repairs hardware and peripherals, including but not exclusive to computers, printers, scanners, mobile phones and Wi-Fi capable devices, audio visual equipment and software, reprographic and cost recovery network interfaces, security network interfaces and other equipment and applications as required. Thorough working knowledge of Microsoft Office Suite, Citrix, Windows and Mac Environments, NetDocuments, iPhone and other mobile devices, DTE, Litera ChangePro, General Desktop Environments, Operating Systems- Windows and Mac.
IT Support Analyst ID.me IncIT Support AnalystMountain View, CA$89,918–$104,880 / yearThe annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL.
NewLitigation Support Analyst DLA Piper LLP (US)Litigation Support AnalystPalo Alto, CA$46.15–$73.38 / yearWhile the specific job requirements of a DLA Piper position may vary depending upon scope of the job and area of specialty, there are certain universal requirements that are expected of all DLA Piper employees, which include but are not limited to: Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties. Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed.
IT Support Analyst|6994 LancesoftIT Support Analyst|6994Santa Clara, CA$29.11software, including printing, installation, word processing, electronic mail, and operating systems. with limited impact;impact of decisions is readily apparent; errors made typically only impact timeline (i.
NewInvestment Operations Analyst - Trade Support RIDGE LINE INCInvestment Operations Analyst - Trade SupportSan Ramon, CA$92,500–$115,500 / yearAs an Investment Operations Analyst - Trade Support, you''ll play a key role in supporting Ridgeline customers by managing critical post-trade operations, including trade support, settlement, allocations, and exception management. You''ll ensure trades are processed accurately through the full trade lifecycle, resolve operational issues before end of day, and partner closely with customers and internal teams to continuously improve workflows.
Sr. SAP FI/CO Production Support Analyst (Korean Language) Roth Staffing CompaniesSr. SAP FI/CO Production Support Analyst (Korean Language)San Jose, California$55–$82.42 / hourDaily Ticket Resolution: Troubleshoot and resolve issues in SAP Finance (G/L, AP, AR, Asset Accounting, Treasury) and Controlling (Cost Center Accounting, Investment, Project Systems, and Profitability Analysis) modules. This role focuses heavily on resolving high-priority user issues, guiding month-end and year-end closing cycles, and delivering immediate system fixes for finance users.
Sales Support Analyst - $50.24/hr Veterans Sourcing GroupSales Support Analyst - $50.24/hrSunnyvale, CAYou will play a key role in identifying new business opportunities, engaging healthcare providers, coordinating/facilitating clinical as well as market research studies and supporting our digital and CRM initiatives. This role is ideal for a recent graduate or early-career professional looking to build a career in sales and business development within the healthcare sector.
Sr. SAP FI/CO Production Support Analyst Roth Staffing CompaniesSr. SAP FI/CO Production Support AnalystSan Jose, California$51–$55 / hourThis role focuses heavily on resolving high-priority user issues, guiding month-end and year-end closing cycles, and delivering immediate system fixes for finance users. Daily Ticket Resolution: Troubleshoot and resolve issues in SAP Finance (G/L, AP, AR, Asset Accounting, Treasury) and Controlling (Cost Center Accounting, Investment, Project Systems, and Profitability Analysis) modules.
Sr. Technical Analyst Data Products / Data Lakehouse Support SGA Inc.Sr. Technical Analyst Data Products / Data Lakehouse SupportSan Francisco, CA$100–$120 / hourProvide primary technical support to end users for issues related to software, data quality, data processing, or communication failures. Required Skills : Technical Hands-On Requirements Databricks — Lakehouse support, Data Quality Framework, dashboard development.
Technical Support Analyst (Tier - 2) HeadSpin IncTechnical Support Analyst (Tier - 2)CAStrong communication skills Ability to multi-task and dynamically prioritize issues Passionate about security and risk mitigation Focus on quality and efficiency 2+ years in prior technical support role preferred Mortgage Knowledge recommended but not imperative. Advanced troubleshooting skills, detail oriented, quick learner Deep knowledge of web technologies SQL, Error Logs, Service Connections, Azure, DNS / Networking, XML mapping, etc.
Support Operations Data Analyst Counsel AI CorpSupport Operations Data AnalystSan Francisco, CA$112,000–$168,000 / yearYoull sit within the Support Operations team, reporting to the Support Operations Manager, and work closely with User Operations leadership and Harveys central data team to ensure the org is equipped with the right instrumentation as we scale. Youll build and maintain the dashboards, reports, and feedback loops that tell us whether were hitting our north stars - cSAT, TTR, QA scores, escalation rates - and surface the signal underneath the numbers so we can act on it.
Support Operations Data Analyst HarveySupport Operations Data AnalystSan Francisco, CaliforniaYou'll sit within the Support Operations team, reporting to the Support Operations Manager, and work closely with User Operations leadership and Harvey's central data team to ensure the org is equipped with the right instrumentation as we scale. You'll build and maintain the dashboards, reports, and feedback loops that tell us whether we're hitting our north stars — cSAT, TTR, QA scores, escalation rates — and surface the signal underneath the numbers so we can act on it.
Data & Reporting Analyst (BI Support / Data Operations) eTeam Inc.Data & Reporting Analyst (BI Support / Data Operations)Sunnyvale, CA$60 / hourExperience operating within automated support workflows (e.g., Slack-based intake, chatbots, or ticketing systems) and managing exception handling when automation is insufficient. Good to Have Skills Familiarity with B2B and B2C sales reporting structures, including Institutional Sales, Consumer Channel metrics, and related data definitions such as ICDF.
Accounting Service Desk Specialist (Legal Billing Specialist / Accounting Support Analyst)-Remote Naviga Recruiting & Executive SearchAccounting Service Desk Specialist (Legal Billing Specialist / Accounting Support Analyst)-RemoteSan Francisco, CARemoteNaviga Recruiting & Executive Search is a leading provider of Contingent Workforce Solutions, Executive Search, Leadership and Individual Contributor hiring, empowering businesses to achieve their strategic objectives through expert talent acquisition. With a commitment to excellence and a deep understanding of market trends, Naviga Recruiting & Executive Search helps organizations build high-performing teams and navigate complex workforce challenges.
Endpoint and End-User Support Manager (Information Systems Analyst) - Library Department San Jose City CouncilEndpoint and End-User Support Manager (Information Systems Analyst) - Library DepartmentSan Jose, CA$141,894.48–$172,885.44 / yearProvide technical leadership for Library's endpoint environment across a mixed Windows, Mac, ChromeOS, and iOS/Android fleet - including device imaging and provisioning, endpoint security, reboot-to-restore (Faronics Deep Freeze), unified endpoint and mobile device management (Microsoft Intune, Workspace ONE, Jamf, and Google Admin/Chrome Enterprise), patch management (WSUS), and client device configuration. In addition to providing library services to the community, SJPL proudly leads two citywide initiatives - the Education and Digital Literacy Strategy and the SJ Access digital equity initiative, which has become the number one provider of free public access to Wi-Fi connectivity, tech device lending, and multi-lingual digital literacy programs and support.
Technical and Logistics Support Analyst - 6340652 Accenture PlcTechnical and Logistics Support Analyst - 6340652Mountain View, CAIn addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. Prepare and ship packages domestically and internationally, ensuring safe transportation of devices in compliance with Dangerous Goods certifications (e.g., lithium battery shipping).
Technical and Logistics Support Analyst - 6400945 Accenture PlcTechnical and Logistics Support Analyst - 6400945Mountain View, CAIn addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. Prepare and ship packages domestically and internationally, ensuring safe transportation of devices in compliance with Dangerous Goods certifications (e.g., lithium battery shipping).
Technical Support Analyst Accenture PlcTechnical Support AnalystMountain View, CAIn addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. Key Responsibilities: Device Testing & Validation: Assist with review of new AR devices to ensure functionality and quality and to develop initial user documentation.
Senior Analyst - IT Support Marsh McLennanSenior Analyst - IT SupportSan Francisco, CaliforniaDiagnose and resolve level 1 and level 2 hardware and software incidents (workstations, laptops, docking stations, mobile devices, peripherals), acting as the onsite escalation point to ensure high service availability and excellent end-user experience. We are seeking a Senior Analyst – IT Support to provide hands-on and remote support to colleagues in-person, phone, and virtual channels, assisting with laptop builds, hardware/software troubleshooting, colleagues onboarding and offboarding, asset management, and incident resolution.
Logistics Analyst Support Intern Quality Steel CorporationLogistics Analyst Support InternFremont, CaliforniaAligned with high integrity and strong values • Coursework or academic projects related to logistics, transportation, or analytics (Preferred) Education and Certification Qualifications: • Students, recent graduates, or individuals seeking entry into the field; degree completed or in progress in Supply Chain, Logistics, Transportation, Business Management, or a related field preferred. LT Corp Logistics, a member of the LT Corporation Family of Companies (“LT Corp”), is a transportation company that supports the LT Corp propane solution businesses by providing reliable, customer-focused delivery services.
NewSenior Customer Support Quality Analyst Mercury Technologies IncSenior Customer Support Quality AnalystSan Francisco, CA$90,800–$113,500 / yearThis role sits at the intersection of quality expertise, AI-assisted analysis, and cross-functional partnership-supporting compliance and integrity work while helping us leverage AI to better understand customer interactions at scale and translate those insights into meaningful improvements. Translate insights into coaching and cross-functional action: Synthesize patterns and signals into clear, actionable guidance for Leadership, Enablement, and cross-functional partners, helping drive follow-through and measurable improvements across support operations.
Analyst -Computer Systems Support Tata Consultancy Services LtdAnalyst -Computer Systems SupportSanta Clara, CA$55,000–$60,000 / yearCollaborate with cross-functional teams including Engineering, Operations, and Business stakeholders. Roles & responsibilities: Analyze, validate, and interpret large datasets from multiple sources.
ANALYST I State Of CaliforniaANALYST IAlameda County, CA$3,861–$6,276Willingness as a learner to do routine or detailed work to learn the practical application of administrative principles; demonstrated capacity for development as evidenced by work history, academic attainment, participation in school or other activities, or by well-defined occupational interests; willingness and ability to accept increasing responsibility. The Coastal Conservancy is a state agency that undertakes and supports projects to protect, restore and enhance coastal resources, promote resilience to climate change impacts, and increase opportunities for the public to enjoy the coast.
NewSupervising Applications Analyst - Airport San Jose City CouncilSupervising Applications Analyst - AirportSan Jose, CA$153,535.20–$186,928.56 / yearAdditionally, the position manages program budgets, directs funding allocation for software and infrastructure initiatives, negotiates vendor contracts, and tracks expenditures to deliver reliable, secure, and cost-effective technology services that support safe and efficient airport operations. Supervision - Sets effective long and short-term goals based on a good understanding of management practices; establishes realistic priorities within available resources; provides motivational support; empowers others; assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness.
Epic Application Analyst Shiftcode Analytics, IncEpic Application AnalystOakland, CADeveloping an understanding of operational needs to set the direction for the organization's workflows by attending site visits and other integrated sessions. Holding weekly communications with team members to discuss the status of deliverables, shared issues, end user concerns, budget, and upcoming milestones.
Systems Configuration Analyst - Electronic Health Record (EHR) HealthRIGHT 360Systems Configuration Analyst - Electronic Health Record (EHR)San Francisco, CAApplicants should be organized, thorough, able to approach problems from different directions, enjoy diving to the details, while never losing site of the larger picture, self-directed, able to prioritize, and comfortable adjusting to competing priorities. HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.
Analyst Relations Manager Datadog IncAnalyst Relations ManagerSan Francisco, CA$94,000–$125,000 / yearYou will partner closely with Product Management, Product Marketing, and senior leadership to translate complex technical capabilities into compelling narratives that strengthen Datadog's position across the evolving AI ecosystem. In this role, you will drive strategic engagement with industry analysts covering AI, cloud platforms, developer tools, security, infrastructure, and adjacent technologies, ensuring they have a clear understanding of Datadog's platform, innovation, and long-term vision.
New(IT PSP) IT Application Operations Analyst Axelon Services Corporation(IT PSP) IT Application Operations AnalystOakland, CA$60–$75 / hour1. Analyzes existing SmartMeter application interfaces and tools, prepares logical models and procedures, creates SQL code and scheduling scripts, and tests/debugs the application interfaces and tools. BA/BS in Computer Science, Business, or equivalent experience; 5+ years experience designing, deploying, troubleshooting applications, infrastructure technologies, operations support and analysis experience.
Analyst, Assortment Management - dd''s Ross Stores IncAnalyst, Assortment Management - dd''sDublin, CA$70,310–$101,400 / yearOur Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. Analysts must exercise judgment to determine appropriate action(s) to resolve a variety of issues and builds productive internal/external working relationships.