Financial Analyst II TSR ConsultingFinancial Analyst IIHollywood, California$35–$38 / hourTemporaryContractorFull timeThe ideal candidate will have strong experience in cash application, bank statement reconciliation, and cross-functional coordination and a proven ability to apply and post cash accurately and timely while supporting audit, VAT reporting, and billing inquiries . TSR is a trusted staffing and workforce solutions partner with more than 50 years of experience delivery highly qualified talent to support clients' most critical business and technology initiatives.
NewPricing Analyst II (Salesforce CPQ) JobotPricing Analyst II (Salesforce CPQ)Irvine, CARemote$90,000–$105,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. You will work directly with Sales, Account Management, Product, and Legal to coordinate pricing in Salesforce CPQ, support contract alignment, and ensure pricing accuracy across new business opportunities and renewals.
IT Systems Analyst – POS & Application Support V-Soft Consulting Group IncIT Systems Analyst – POS & Application SupportHighland ParkV-Soft Consulting is currently hiring for an IT Systems Analyst - POS & Infrastructure Support for our premier client in Northern Suburbs, Illinois . Must reside in or near Chicago's north side or northern suburbs, or be willing to commute locally without relocation assistance.
NewBCBA - Board Certified Behavior Analyst JobotBCBA - Board Certified Behavior AnalystLong Beach, CA$80,000–$87,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Our work centers on helping children with autism unlock their full potential, and that purpose shapes everything we do, from how we design our programs to how we support our team.
NewBehavior Analyst - BCBA JobotBehavior Analyst - BCBAOrange, CA$80,000–$110,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. We're seeking a compassionate and experienced BCBA to develop and oversee individualized ABA treatment programs, support families, and mentor clinical staff.
NewSr Analyst GT Field Support Analyst Marriott Vacations WorldwideSr Analyst GT Field Support AnalystNewport Coast, CAWorks with Global Technology (GT) Centers of Expertise to provide daily technical support as well as tactical support of site technology projects, department initiatives, and the implementation of division-wide GT projects at assigned corporate or field locations. Accountable for leading installation resource teams for Field Services, Network Engineering, Voice Engineering and Site Deployment infrastructure related projects ranging in complexity to ensure activities are completed within budget and on schedule.
Technical Business Systems Analyst JobotTechnical Business Systems AnalystPasadena, CA$110,000–$150,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. This role works closely with operations, engineering, and end users to gather requirements, improve workflows, support software rollouts, and ensure successful implementation of business systems.
Investment Analyst JobotInvestment AnalystPasadena, CA$90,000–$110,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. We operate with a deeply client-centric philosophy, delivering comprehensive, high-touch solutions designed to support families holistically.
SSC - Business Analyst (Los Angeles Air Force Base, CA) Integrated Data ServicesSSC - Business Analyst (Los Angeles Air Force Base, CA)El Segundo, CA$70,000–$115,000 / yearIDS is currently searching for a Business Analyst with experience in Department of Defense (DoD) financial management processes, government financial and accounting systems, acquisition and budgeting processes, and relational databases to provide support and training on-site to a government customer. When determining an applicant’s compensation, various factors are taken into consideration including, but not limited to: geographic location, relevant prior work experience, relevant training, special skills/competencies, education, clearance, licenses/certifications, labor categories/contract rates and other business needs.
Sr. Financial Analyst Vaco LLCSr. Financial AnalystIrvine, CA$50–$60 / hourDetermining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
Financial Systems Analyst Vaco LLCFinancial Systems AnalystNewport Beach, CA$45–$55 / hourDetermining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
NewCompensation Analyst Vaco LLCCompensation AnalystCalabasas, CA$55–$60 / hourDetermining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure.
Senior Financial Analyst Vaco LLCSenior Financial AnalystIrvine, CA$50–$55 / hourDetermining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure.
NewFinancial Analyst Vaco LLCFinancial AnalystAnaheim, CA$90,000–$110,000 / yearDetermining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
NewFinancial Analyst III - Contract TalentBurst, Inc.Financial Analyst III - ContractCulver City, CA$50–$54.14 / hourThe Music Publishing team here at Client is looking for a royalty payment specialist who will review invoices, calculate and propose royalty payments, and enter and maintain data in internal systems. Notes from the Manager - The manager is looking for someone who is out of school with great experience, someone who is detail oriented, good with numbers/finance experience.
NewFinancial Analyst IV - Contract TalentBurst, Inc.Financial Analyst IV - ContractCulver City, CA$67–$67.56 / hourThe Music Publishing team here at Apple is looking for a royalty payment specialist who will review invoices, calculate and propose royalty payments, and enter and maintain data in internal systems. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts.
Quality Assurance Analyst Partnership EmploymentQuality Assurance AnalystEl Segundo, CA$20–$25 / hourContractorWe are seeking a detail-oriented and proactive Quality Assurance Technician to support food safety, quality compliance, and production operations within a fast-paced food manufacturing environment. Receive, inspect, and verify incoming raw materials, labels, and packaging materials for accuracy, lot coding, and proper storage.
NewSr. Financial Analyst Consultant Vaco LLCSr. Financial Analyst ConsultantIrvine, CA$55–$70 / hourDetermining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
NewSenior Tax Analyst Vaco LLCSenior Tax AnalystIrvine, CA$95,000–$110,000 / yearDetermining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
NewSenior Airtable Solutions Analyst - # 26-19535 US Tech Solutions, Inc.Senior Airtable Solutions Analyst - # 26-19535Glendale, CAJob Description: The VMO Product Team is seeking a Senior Airtable Solutions Analyst to lead the configuration, optimization, and integration of two key internal products: the Vendor Management Request Intake and the Contract Library. This contractor will work within a scrum team environment, collaborating closely with product owners and stakeholders to deliver scalable, high-impact Airtable solutions and drive integrations with other enterprise systems.
NewBusiness Analyst AxelonBusiness AnalystAliso Viejo, CARemote$55–$60 / hourJob Description: Experienced Business Analyst with strong Healthcare Payer domain expertise, working closely with business stakeholders, Product Owners, SMEs, and technology teams to deliver healthcare solutions. Demonstrate strong knowledge of Healthcare Payer processes, including Claims, Enrollment, Provider Management, Care Management, and related healthcare operations.
NewBusiness Systems Analyst IV #26-19488 US Tech Solutions, Inc.Business Systems Analyst IV #26-19488Burbank, CAEducation / Certifications Bachelor's degree in a technical field such as computer science, computer engineering or related field required. Job Responsibilities / Typical Day in the Role Works with key stakeholders within all business functions to align technology solutions with business strategies.
NewFinancial Analyst V Epitec StaffingFinancial Analyst VCulver City, CASummary Our client is seeking an experienced Financial Analyst to support budgeting, forecasting, reporting, purchase order management, and financial operations across multiple business functions. This position is ideal for a detail-oriented finance professional with experience managing budgets, analyzing financial performance, supporting procurement activities, and coordinating cross-functional business operations.
NewBusiness Analyst – Healthcare AxelonBusiness Analyst – HealthcareAliso Viejo, CARemote$57–$60 / hourWe are seeking an experienced Business Analyst with strong Healthcare domain expertise to work closely with business stakeholders, Product Owners, and technology teams to deliver innovative healthcare solutions. The ideal candidate will be responsible for requirements gathering, business process analysis, stakeholder management, and translating business needs into functional requirements while supporting Agile delivery initiatives.
School Services - School Board Certified Behavioral Analyst (BCBA) - $67-70 per hour Cross Country EducationSchool Services - School Board Certified Behavioral Analyst (BCBA) - $67-70 per hourLawndale, CA$67–$70 / hourFocusing our knowledge and resources on engaging with and understanding educational organizations, industry trends, and leadership needs, we provide a wide range of services to our educational partners to meet their individual needs including special education and substitute services. By sharing knowledge, learning and resources with our professionals, we can develop a deep and collective strategy for helping them achieve a fulfilling career.
Business Analyst with Collateral Management(Capital Market) VALZO SOFTBusiness Analyst with Collateral Management(Capital Market)Irvine, CA$65–$66 / hourContractorUnderstand equities, fixed income, derivatives, repo, and securities lending processes. Support margin call processing, collateral allocation, optimization, and settlement.
NewSr. Business Systems Analyst - Oil (Commodity), Purchase, Planning, Trading Ventura FoodsSr. Business Systems Analyst - Oil (Commodity), Purchase, Planning, TradingIrvine, CA$103,685–$134,454 / yearEach Senior BSA role is aligned to a specific enterprise value stream and is expected to develop strong end-to-end process knowledge, partner closely with business and IT stakeholders, and help ensure requirements, testing, and solutions support efficient, integrated outcomes across the full lifecycle of that value stream. Additionally, the Sr BSA will guide less experienced or new team members, lead quality test planning efforts, elaborate detailed use cases that elucidate user experience requirements, manage User Acceptance Testing (UAT), and oversee deployment communications.
NewBoard Certified Behavior Analyst (BCBA) Permanent Placement Epic Special Education StaffingBoard Certified Behavior Analyst (BCBA) Permanent PlacementCypress, CA$43–$44 / hourThe minimum qualifications for Board Certified Behavior Analyst (BCBA): 1 year of verifiable, professional experience as Board Certified Behavior Analyst (BCBA) within the last 3 years (may include residency or clinical practicum). From our family to the nation's schools and leading ABA clinics, we remain focused on providing a world of opportunities for you to leverage your abilities and make an impact in the lives of children.
Systems Analyst AxelonSystems AnalystAliso Viejo, CA$64–$65 / hourBachelor's degree in Computer Science, Information Systems, Business Administration, or a related field. Collaborate with developers, testers, and project managers throughout the development lifecycle.
Junior java developer /Data Analyst/Scientist SynergisticITJunior java developer /Data Analyst/ScientistLos Angeles, CA$82,000–$127,000 / yearFull timeSynergisticIT since 2010 has helped candidates land full-time roles at major organizations (examples often listed include Google, Apple, PayPal, Visa, Western Union, Wells Fargo, Intel, JPMC, Citi, Bank of America, Wayfair, and others), with offers in the $95k–$154k range depending on role and stack. We’re actively engaging candidates for full-time opportunities aligned to client needs: software programming, Java full stack development, Java/Python roles, DevOps engineering, and data roles spanning analytics, engineering, science, and ML/AI.
Applications Support Analyst Cathay General BancorpApplications Support AnalystRosemead, CA$36.05–$43.27 / hourWe welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at (626) 582-7370 or mickey.hsu@cathaybank.com.
Technology - Systems Operations / Support Analyst StratAcuity Staffing Partners IncTechnology - Systems Operations / Support AnalystCARemote$50–$56 / hourIn terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
CERTIFIED STUDENT SUPPORT ANALYST Lynwood Unified School DistrictCERTIFIED STUDENT SUPPORT ANALYSTLynwood, CA$47.68–$57.93 / hourAbility to sit at a desk, conference table, or in meetings of various configurations for extended periods of time; see and read, with or without visual aids, laws and codes, rules, policies and other printed matter, computer screens and printouts; hear and understand speech at normal room levels and hear and understand speech on the telephone; speak in audible tones so that others may understand clearly in normal conversations. Physical Abilities include the usual and customary methods of performing the job's functions and require the following physical demands: occasional lifting, carrying, pushing and/or pulling; some climbing and balancing, some stooping, kneeling, crouching; reaching, handling, touching and/or feeling; manual dexterity to operate a telephone and enter data into a computer.
Senior Account Support Analyst - HMIG Highmark IncSenior Account Support Analyst - HMIGCARemoteThis position requires significant expertise within the Stop Loss or employer benefits discipline and involves direct interaction with producers, clients, and sales representatives, and internal stakeholders to ensure comprehensive workflow support on new business and renewal activities. The incumbent will be instrumental in assisting the sales team by managing complex, stop loss sales cycle tasks and acting as a primary point of contact for resolving issues related to RFP intake, underwriting, account implementation, and ongoing group account service.
GREEN DOT: Application Support Analyst Elevated ResourcesGREEN DOT: Application Support AnalystPasadena, CaliforniaThis role focuses on resolving production-level issues, assisting in release activities, and contributing to data integrity and performance monitoring. Ensures all issues follow the production issue resolution process, and are logged, tracked, and resolved in the issue management tool (Atlassian JIRA PD).
IT Support Analyst TP-Link Systems Inc.IT Support AnalystIrvine, CA$75,000–$93,000 / yearHeadquartered in the United States, TP-Link Systems Inc. is a global provider of reliable networking devices and smart home products, consistently ranked as the world’s top provider of Wi-Fi devices. Qualifications : 2+ years of hands-on experience administering Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and Entra ID.
IT Support Analyst - Early Careers TP-Link Systems Inc.IT Support Analyst - Early CareersIrvine, CA$75,000–$93,000 / yearHeadquartered in the United States, TP-Link Systems Inc. is a global provider of reliable networking devices and smart home products, consistently ranked as the world’s top provider of Wi-Fi devices. Embracing professionalism, innovation, excellence, and simplicity, we aim to assist our clients in achieving remarkable global performance and enable consumers to enjoy a seamless, effortless lifestyle.
Technical Support Analyst Altour InternationalTechnical Support AnalystBeverly Hills, CAInternova is currently looking for a Technical Support Analyst to provide technical expertise and trouble-shooting, finding solutions and supporting hardware, software, and operating systems in an inter-networked environment, which includes different desktop/laptops operating Windows OS and Mac OS (desktop applications, browsers, printers, and telecommunications and video). Support various software packages including Microsoft Office, anti-virus, backup, email clients, ActiveSync, VPN client, Adobe Products, Internet Browsers and various GDS software.
Regional IT Support Analyst - Greater Los Angeles Area Telecare CorpRegional IT Support Analyst - Greater Los Angeles AreaLong Beach, CA$83,685.70–$103,382.28 / yearWeekend Shift differentials for hourly staff (5% for Weekend AM Shift, 11% for Weekend PM Shift, 15% for Weekend Overnight Shift). Paid Time Off: Eligible employees (20+ hours/week) earn PTO each pay period for vacation and personal needs, with pro-rated accrual for part-time schedules and annual carryover up to set caps.
NewInternational Mail Support Analyst KACEInternational Mail Support AnalystBell Gardens, CaliforniaAbility to communicate orally and in writing is sufficient to express thoughts and ideas to a variety of people; Proficiency conducting research on the internet and commercial as well as public databases; Extensive experience performing appropriate analytical techniques and methods when conducting international mail control and security related activities; Demonstrated ability to work with minimal direct supervision; and maintain confidentiality of the work performed; Extensive experience supporting the preparation of a final work product. Complete assigned tasks to ensure adherence to required timeframes in support of criminal or civil investigation and export control issues, as appropriate; assist Global Security with developing intelligence for potential criminal investigations; prepare initial investigative research; compile basic background information to include, but not limited to, researching all pertinent records and other data.
Technical Support Analyst I The Walt Disney CompanyTechnical Support Analyst IGlendale, CaliforniaThe Business Operations team helps guide and articulate technology strategy and research and is responsible for driving the day-to-day operation of the Product & Technology organization, including project and portfolio management and tracking; organization-level capital, space, and resource management and allocation; process management; technical incident management; and our administrative and workplace experience support team. This role focuses on incident intake, Tier‑1 triage, and request fulfillment, executing runbooks to maintain service availability and accurate documentation across critical business applications, streaming workflows, and satellite/broadcast systems.
NewCustomer Support Analyst Southern California EdisonCustomer Support AnalystIrwindale, CAAdvanced proficiency with Microsoft Excel, including XLOOKUP, conditional formatting, data validation, pivot tables, data organization, analysis of large data sets, and development of clear trackers or reports to support operational decision-making. You'll evaluate customer accounts, monitor enrollment and payment activity, research and resolve processing exceptions, coordinate with internal partners, and strengthen operational controls that improve the customer experience.
Technical Support Analyst Internova Travel GroupTechnical Support AnalystBeverly Hills, CaliforniaFull timeResponsibilities: Internova is currently looking for a Technical Support Analyst to provide technical expertise and trouble-shooting, finding solutions and supporting hardware, software, and operating systems in an inter-networked environment, which includes different desktop/laptops operating Windows OS and Mac OS (desktop applications, browsers, printers, and telecommunications and video). Support various software packages including Microsoft Office, anti-virus, backup, email clients, ActiveSync, VPN client, Adobe Products, Internet Browsers and various GDS software.
Production Support Analyst I StratAcuity Staffing Partners IncProduction Support Analyst IIrvine, CA$25–$33 / hourIn terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Work with Data Management and QA/QE teams to support testing and launch of new menu items (Product changes, Limited Time Offerings, Market/Regional Item Tests).
Desktop Support Analyst- 2 Positions Available The BeachDesktop Support Analyst- 2 Positions AvailableLong Beach, California$5,787–$6,021Performs customer support services including maintaining computing hardware and software systems by ensuring system proper system functionality, software updates, and resolving technical issues including Campus Computing Account issues. Long Beach blends coastal relaxation with urban vibrancy, offering miles of beaches, year-round sunshine, a thriving arts and food scene, and convenient access to both Los Angeles and Orange County.
User Support Analyst Rehrig Pacific CompanyUser Support AnalystMonterey Park, CA$80,000–$90,000 / yearCreate and maintain support knowledge resources by documenting common issues, resolution steps, user guidance, and self-service materials that improve support consistency, reduce repeat requests, and strengthen the knowledge base used by employees, support teams, and approved AI-enabled solutions. Serve as the onsite technology support resource for the Monterey Park, CA location by supporting employees, shared workspaces, office devices, conference rooms, meeting spaces, printers, and workplace technologies required for daily business operations.
Platform Support Analyst I The Trade Desk IncPlatform Support Analyst ICA$48,200–$88,300 / yearResponsibilities include developing positive relationships with multi-functional partners such as Customer Service, Engineering, Product Managers, Technical Account Managers, and more to help facilitate platform improvements and drive customer experience. As a Platform Support Analyst, you will use your customer-facing skills, relationship-building skills, and technical competence to help our Business Teams have excellent Platform experiences and provide top notch Platform Support.
System Support Analyst TEMP BootBarn.comSystem Support Analyst TEMPIrvine, CAProvides computer support to end-users for PC/POS Register users, server or mainframe applications, hardware, telecom and telephony services by responding to and diagnosing problems through discussion with users. Demonstrate basic knowledge of networking as it pertains to all aspects of desktop support: TCP/IP, DNS, DHCP, Wireless (802.11a/b/g).
PC Desktop Support Analyst I (on-site) AHMC HealthcarePC Desktop Support Analyst I (on-site)Alhambra, CaliforniaResponsibilities of the PC Desktop Support Analyst includes triaging, diagnosing, and investigating incidents/service requests, resolving incidents/service requests when possible, escalating tickets when appropriate, coordinating communications between team members and customer, closing resolved incidents/requests, and ensuring thorough documentation of relevant details including the steps taken during investigation and resolution. • Executes incident management processes, including analyzing and resolving hardware and software issues; maintains, analyzes, repairs, and performs upgrades to resolve incidents involving computer systems, telecommunication devices, printers, fax machines, mobile devices, and other peripherals managed by the department.
PC Desktop Support Analyst I (on site) AHMC Healthcare IncPC Desktop Support Analyst I (on site)Alhambra, CAResponsibilities of the PC Desktop Support Analyst includes triaging, diagnosing, and investigating incidents/service requests, resolving incidents/service requests when possible, escalating tickets when appropriate, coordinating communications between team members and customer, closing resolved incidents/requests, and ensuring thorough documentation of relevant details including the steps taken during investigation and resolution. Executes incident management processes, including analyzing and resolving hardware and software issues; maintains, analyzes, repairs, and performs upgrades to resolve incidents involving computer systems, telecommunication devices, printers, fax machines, mobile devices, and other peripherals managed by the department.•