As a Manager, you will be responsible for: + Leading experience design strategy workstreams across patient services, customer engagement, and commercial operations for Life Sciences clients + Partnering with client commercial, digital, and patient services leaders to define and deliver human-centered experience strategies tied to business outcomes + Translating business and user challenges into structured design strategies, insights, and deliverables grounded in research and data + Connecting experience strategy to digital product delivery by aligning design intent with product roadmaps, user stories, development priorities, and implementation needs + Managing client relationships, facilitating working sessions, and overseeing scope, timelines, risks, and dependencies across design workstreams + Supporting practice growth through proposals, solution shaping, workplans, and team coaching + Champion and advocate for the role of design both with clients and while coaching and developing teams A successful candidate would possess these skills: + Ability to work independently and collaborate as part of a team + Effective written and verbal communication skills + Meticulous attention to detail and quality of work product + Ability to build and sustain professional relationships + Ability to lead projects or workstreams + Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment + Strong interpersonal skills and professional demeanor + Ability to meet deadlines + Ability to mentor and provide clear guidance to others The Team An evolving customer and regulatory landscape, mounting pipeline of next-gen assets and portfolio pressures, and intensifying competition are presenting new organizational and operational hurdles for Life Sciences companies. Qualifications Required: + 6+ years of experience in experience design strategy, service design, or human-centered design in a commercial or digital environment + 6+ years of experience working with Life Sciences commercial teams in patient services, customer engagement, or commercial operations + 6+ years of experience in the US Life Sciences ecosystem, including patient journeys, healthcare provider engagement models, and commercial operating environments + 6+ years of experience in digital product design and delivery, including product management, roadmapping, user story development, and agile delivery + 6+ years of experience leading design-led innovation processes including but not limited to conducting or leading design research/user interviews, journey mapping, service blueprinting, and/or concepting + 1+ years of experience using artificial intelligence tools in day-to-day workflow + Ability to travel 30%, on average, based on the work you do and the clients and industries/sectors you serve.